Call Center Customer Services

Mary Montgomery

• 832-***-**** • ****.*****@****.***

Professional Summary

I have eight years of call center & pbx experience, with skills including excellent & high customer services ratings. I am seeking a call center position due to my high achievements in customer services volumes & experiences in multiple call centers.

Professional Skills/Computer Expertise

Critical Thinking/Complex Problem Solver

Call center/High volume

Customer services

Microsoft Office Expert

EMR software

40 wpm-typist

Receptionist/Front Desk

Outlook/Email

Customer Communication /Relations

Goal Oriented

Documenting

Organization & Multi-tasking

Professional Experience

PBX, Kindred Hospital, Clearlake & Sugarland Tx, July 2024-November 2024

Call center/phones, paging, codes & rapid responses

Maintains something that uses a specific set of skills

EMR Software-Meditech, utilized for patient log tracking

Logged daily visitors/vendors

Contact center Operator 1, Texas Childrens Hospital,Houston, Tx, December 2023-June 2024

Hospital call center, inbound/outbound, paging doctors to call families & patients

Maintains something that uses a specific set of skills

EMR Software-Meditech utilized for monthly on call schedule

High volume customer services & excellent ratings

Receptionist, Sodexo, Houston, Tx, March 2023-October 2023

Provides a service that is very helpful to the organization

Maintains something that uses a specific set of skills

Phones, mail & high volume emailing to employees

High customer services volume & relations

Education & Certifications

Brazosport College: no degree; nursing administration, Lake Jackson, Tx.

The High School: High School Diploma, West Columbia High School, West Columbia, Tx.

Voter Regristration: Brazoria, Tx.

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