Customer Service Administrative Assistant

JESSICA BAMBECK

Columbus, OH *****

614-***-**** - **************@*****.***

http://www.linkedin.com/in/jessica-bambeck-9130b9157 PROFESSIONAL SUMMARY

Organized and consistent customer service professional successful at managing multiple priorities with a positive attitude. Demonstrates strong work ethic by delivering quality service and adherence to company policy and procedures. Develops proactive solutions and implements corrections with efficiency. Articulate, energetic and results-oriented with passion for developing customer retention.

SKILLS

• Time management

• Professionalism

• Problem solving

• Decision making

• Issue Resolution

• Adaptable

• Self-starter

• Flexible Schedule

EDUCATION

Business Law

Inver Hills Community College - Inver Grove Heights, MN GPA: 4.0

Major in Communication

University of Kentucky - Lexington, KY

GPA: 3.66

CERTIFICATIONS

• Microsoft Word

• Excel

• QuickBooks

• PowerPoint

• M-100 Certificate for Property Association Management 2019 Community Associations Institute

WORK HISTORY

08/2020 to 10/2023 Team Lead Supervisor

Brio Bravo Restaurant – Columbus, OH

• Recognized by CEO for project management, initiative, and commitment and follow-through; first point of service for regional leadership on periodic visits

• Provided high-level of customer service for all incoming calls in a high-volume environment

• Provide Training for Hosts, Servers, Managers

• Developed good rapport with contractors, employees and clients

• Process and Quality Check 30+ Orders a day

• Effectively resolved issues with active listening and developing solutions

• Handled bank reconciliation, deposits, and all front-end transactions

• Interviewing and Recruitment

• Supervised front and back of house sectors to keep them well-maintained and performing efficiently

• Skilled at working independently and collaboratively in a team environment 01/2017 to 03/2020 Administrative Assistant

Apogee Property Management – Columbus, OH

• First point of contact for board members, homeowners and service personnel

• Triaging emergency situations immediately

• Managed 50+ calls a day, answering complaints, working to resolve issues

• Frequently worked alone as sole employee after-hours and on weekends

• Organized and detail-oriented with strong work ethic

• Highly effective liaison with team members, unit owners, board members, and contractors

• Scheduled daily, seasonal and annual maintenance for all properties

• Worked closely with Board of Directors and unit owners to improve/maintain buildings and grounds

PERFORMANCE PROFILE

• Recognized for excellent customer service by multiple organizations and commended for being “A great asset to the Association”, “Very devoted to customer service”, and “Willingness to help with a positive attitude.”

• Excellent telephone skills; developing rapport with callers quickly and professionally

• Financial responsibilities including nightly bank reconciliations and deposits, as well as opening and closing procedures

• Consistent, reliable, punctual, self-motivated, team player

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