Office Manager Customer Service
Resume:
HAILEIGH
GONZALES
West Columbia, South Carolina, 29169
*********@*****.***
Professional Summary
I would like to express my interest in the position. Based on my skills, I am confident that I would be a great addition to your team. My resume highlights my ability, Knowledge and expertise. During my career, I have been a valuable team player striving to go above and beyond the daily requirements of the Job. I am driven by my own success and highly motivated and determined to be successful at everything I do. I work great in teams but can get the task done working on my own. I am a quick learner and always striving for more. I am driven by my own success and have been self-taught at many things.
Currently working on becoming a paralegal, I have been a Office Manager for over 7+ years, and have
fully enjoyed it, however I am at a place in my life where I am ready to step up my career and change paths that is more suited profession in helping others. I have enjoyed being able to help past
employers and working with their customers and employees. I have been increasing my knowledge and skills as I continue to achieve my goal of working in a Law firm and being a paralegal. I’m excited about the position and being able to help your company succeed. Thank
you in advance for your time. Please do not hesitate to contact me if you have any questions. I would
appreciate the opportunity to review my qualifications in more details Haileigh Gonzales
*********@*****.***
Experience
American Roofing Products
Office Manager/ February 2020- October 2024
Use computers for various applications, Such as database management or word processing Collect and deposits money into accounts, Reconcile customer accounts to insure correct payments applications
Match, Review and process accounts payable invoices to insure prompt payments Contact customers by phone to resolve and collect all past due invoices Complete forms in accordance with company procedures Invoiced orders, Maintained communication on all orders to keep my customers updated on the process, Scheduled Deliveries
DXC Technology
Senior Customer Support / January 2017 – January 2020 Provided interim customer service assistance to high volume computer hardware distributor. Handled inbound calls, order entry, and return authorizations Answers customer complaints and effectively deescalates altercations over the phone, resulting in customer satisfaction,
Order Processing / Transaction Management
Data Entry and Database Administration
Attention to Detail
Improving Customer Experience
Positive Attitude
Time management
Interpersonal Skills
Complaint resolution
Communication
John Harris Body Shop
CSR Office Admin / May 2014- January 2017
Managed customer accounts
Greeted customers
Conducted customer service surveys
Handled reservations
Resolved customer issues
Booked appointments for clients
Created call center scripts
Assisted customers via live chat
Collected and documented orders
Responded to inquiries and issues
Responsible for troubleshooting applications
Inventoried spreadsheets
Handled cash, Took deposits to the bank
Spoke with auto insurance for repairs
JT’s Chrysler Jeep Dodge Ram
Receptionist / september 2013 – March 2016
Operate telephone switchboard to answer, screen, or forward calls providing the information, Taking messages or scheduling appointments
Greet persons entering establishments, determine nature and purpose of visit and direct or escort them to specific destinations
Receive payment and record receipts for services
Transmit information or documents to customers, using computers, mail, or facsimile machine Hear and resolve complaints from customers or the public Scheduling appointments and maintain and update appointment calendars Preform administrative support task, such as proofreading, transcribing handwritten information, or operating calculators or computer to work with pay records invoices, balance sheets or other documents
Collect, sort, distribute, or prepare mail, messages, or courier deliveries Keep a current record of staff members whereabouts and availability 2
ARBYS
Cashier / April 2009 – August 2013
Receive payments by cash, check, credit card, vouchers or automatic debits Issued receipts, refunds, credits, or change due to customers Audit drawers every night
Professional Contacts
Steve Johnston ( Former General Manager ) 304-***-**** Jeff ( Former Sales Manager ) 304-***-****
Nik Rey Former Supervisor 803-***-****
Personal Contacts
Deidra Jordan 803-***-****
3
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