Business Development Operations

Adrian Alexander

P.O. Box ***, Agoura Hills, CA *1301

*********.*@**********.*** Phone: 818-***-****

Experience

Esvyda, Inc. – Campbell, CA. March 2021 – Present

VP of Sales and Business Development

Working with the enterprise on new business strategies to develop and secure new

business, cost effectively and collaboratively supervising the sales team. Help to plan details of

ongoing business operations as they relate to the customer base. Manage communications between the customers and internal teams. Qualify customer requests, ideas, and goals to work closely with Clinical Consultants and other stakeholders to develop a pathway of how those customer goals align with the company’s products and services roadmap. Build strong, trusting, long-lasting customer relationships at all levels of the enterprise.

ForaCare, Inc, Moorpark, CA. February 2012 – March 2021

Sales & Systems Integration Manager

In this multi-faceted role, as the enterprise point person to internal personnel and customers alike, I provided consultative technical and sales support to prospective and current clients to help them understand the benefits of using the Fora “24/7 HealthView” TeleHealth system and related medical devices, which connect caregivers and patients in real time. I staged presentations to C-Level executives in the medical field and other decision makers for proof of concept, system benefits, and sales closings. I hosted industry trade shows to promote our products and to foster brand recognition. I managed international medical device registrations to legalize product sales in foreign countries. I provided trade insight to our marketing department, business partners, integrators and others. I managed the creation of training modules to educate staff members, business partners, and customers. Individual sales production in 2012 – 160K. Production in 2020-21 - 2.4M.

Anthem, Newbury Park, CA. March 2006 – February 2012 (Held three roles during employment)

Individual Sales Executive

Promoted sales to increase corporate revenue by staging personal visits to individuals and businesses to educate them on the merits of our insurance products. Followed up on leads to close sales. Acted as a personal agent to clients and took care of the customer needs. Interacted with management to determine best practices to maximize selling efforts. Managed the SEO and online advertising campaigns to determine what worked best in order to implement it. Mentored newer members of the team.

Health Plan Advisor

As part of the multi-state Retention Team, I provided advisory assistance for those members who might be contemplating to cancel or switch to other carriers. I managed the process through advisory and educational services and assisted the members to choose the health plan that best suited their current situation. The majority of the work was carried out through personal contact via incoming and outgoing telephone calls. A specifically designed call flow was followed and applied to each call to adhere to enterprise policies and to derive accurate metrics for management.

Clinical Quality Auditor

Managed and audited provider facility site reviews. Responsible to manage a specialized, multi-state provider database for clinical quality control. Performed facility site reviews and documentation audits to meet specific states’ standards as mandated by contracts with Anthem. Remotely managed field auditors in the various states where facility site reviews were performed. Managed the web-based SQL database alongside with other MS Office programs. Collaborated with the accounting department on budget projects related to quality management. Participated and interfaced with state mandated review committees. Compiled and assembled specialized business and statistical reports for management and other departments to present, analyze and formulate sound business decisions.

Countrywide, West Hills, CA. Jan. 2005 – Feb. 2006

HR Compensation Analyst

Analyzed and processed incentive compensation plans for the Wholesale Lending Division of Countrywide comprised of 3000 employees. Updated special compensation plans, verified employee qualification for payment in accordance with company policies for specific positions. Calculated incentive bonus payments to qualified recipients. Maintained master eligible employee database in MS Access. Also used PeopleSoft, Excel, Word, FrontPage, Acrobat Distiller and other specialized web based software.

Self-employed, Los Angeles, CA Oct. 1998 – Dec. 2005

Accounting Systems Consultant

Freelance Accounting/Automation Consultant to install travel industry accounting systems.

Analyzed, evaluated, performed preliminary audits in preparation for automation.

Performed accounting system conversions and trained travel personnel to effectively use specialized travel accounting software.

Specialized software used: TRAMS, GlobalWare, TravCom, TravelBase, TS2000, ADS. Worked with DOS, Windows 3.1, 95, 98, ME, NT, 2000, XP. Plus all the leading PC accounting software

Paul St.John, C.P.A., Malibu, CA

Staff Accountant

Avanti Tours, Inc., La Palma, CA

Full Charge Bookkeeper/Operations Coordinator

Education

University of Arizona, Tucson, AZ

BA plus Certification to provide spoken and written Spanish-English interpretations at the Federal Court Level

American Airlines Academy, Fort Worth, TX

ADS Accounting Training

Certified to operate travel agency specialized accounting programs

Santa Monica College, Santa Monica, CA

AA Accounting Certification

Skills

Help Desk and Customer Service

Accounting and Business Analysis

Sales and Marketing

Telehealth SaaS and Medical Device Experience

Financial Accounting and Management

Systems Analysis and Administration

Information Technology Management and Staff Training

Mortgage Industry Experience

Mac, PC and TeleHealth literate

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