Medical Assistant High Volume

MELISSA TILLERY

***********@*****.*** 912-***-**** Bartow, FL 33830

Summary

Reliable and hardworking medical assistant with a history of positive patient interaction and capability of meeting the demands of a high volume medical practice. Exceptional know how of medical procedures, terminology and record keeping activities.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills

Attention to Detail

Teamwork and Collaboration

Microsoft Office

MS Office

Planning

Team building

Google Drive

Good Telephone Etiquette

Verbal Communication

Interpersonal Communication

Self-Directed

Written Communication

Task Prioritization

Multi-tasking

Problem Resolution

CERTIFICATIONS

RMA

American Medical Technologists

BCLS

Experience

LAKELAND REGIONAL MEDICAL CENTER Lakeland, FL

RMA

07/2015 - Current

room patients

vitals

injections, Phlebotomy

Render EKG's,

Handle phone

Set up rooms for procedures

Assist providers with PAP smears, toe nail removal, I&D and punch biopsy

answer messages

prepare lab specimens for transport,

Assist patients with Patient Assistant Program applications

Assist hospital employees with Specialty Rx program

assist with compliance rounds on a quarterly basis

Ensure that proficiency are preformed quarterly to maintain the clinics lab certifications

track employee's tardiness and absences,

ensure that all employee learning education is completed

active with GEMBA presentations

Obtain reports for our weekly GEMBA session

Review Cgart Prep for geam members

Assist with the Cumulative report

Order clinical and office supplies

Assisted with transitioning from Cerner to EPIC

Review appt schedules to ensure pts appointments moved from Cerner to Epic

Assisted with transforming Morrell Internal Medicine into a Residency clinic

assist Resident, Attendings, and team members daily with scheduling concerns, referral concerns, and various other patient care concern.

Daily controls UA,Pregnancy, Glucose

Create Clinic schedule for team members

Assist with providers schedules in EPIC

Handle high volume of telephone inquiries

Set up supplies and vendors for new Parkview Family Medicine Clinic

Train Parkview Family Med staff on Polk Health work flow

assisted with COVID testing for all of LRH employees

worked with COVID drive thru testing for the community

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Contributed innovative ideas and solutions to enhance team performance and outcomes.

Worked with cross-functional teams to achieve goals.

TIFT REGIONAL HEALTH SYSTEM

RMA

07/2012 - 06/2015

Check in patients

Obtain referral authorizations

Chart prep

Scheduling

Phlebotomy

Specimen preparation

urinalysis

lead testing in children

hemoglobin

blood glucose

hemoglobin A1C testing

rapid strep test

throat cultures

wound cultures

RSV testing

pregnancy test

prepare samples, both blood and tissue, for transport to the main lab

vital signs,

injections

perform EKG's,

answer phones and emails

maintain records and obtain prior authorizations for medicines

assisted in the accreditation process for our clinic to become a PCMH facility

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Worked effectively in team environments to make the workplace more productive.

Exceeded customer satisfaction by finding creative solutions to problems.

Recognized by management for providing exceptional customer service.

MEDICAL UNIVERSITY OF SOUTH CAROLINA

RMA

09/2010 - 06/2012

triage for Orthopedics, Endocrinology, Rheumatology, and Infusion

roomed patients

obtained vital signs

removed sutures and staples

answered phone messages and medicine refills

Remove cast

Assist with referrals

Worked with cross-functional teams to achieve goals.

Assisted with customer requests and answered questions to improve satisfaction.

OWASA FAMILY MEDICINE

MOA

07/2008 - 08/2010

roomed patients

obtained vitals

performed blood draws

injections

started IV's

performed various point of care test

assisted in procedures

answered all incoming messages and med refills,

helped to order and maintain stock for vaccines for children

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Provided support and guidance to colleagues to maintain a collaborative work environment.

Updated and maintained databases with current information.

Worked with cross-functional teams to achieve goals.

GORDON HOSPITAL Calhoun, GA

MOA

01/2005 - 07/2008

I checked patients in and out

verified insurance

obtained precerts

audit charts for joint commission

room patients

obtained vitals,

performed point of care testing

Phlebotomy

drug testing

hearing testing

injections,

answered phone messages

EKG's,

assist in procedures

Prioritized and organized tasks to efficiently accomplish service goals.

Worked with cross-functional teams to achieve goals.

FIRSTCHOICE MEDICAL

HOME HEALTH AIDE

07/2000 - 08/2001

As a home health aide I went into patients home and provided basic care for patients

Blood Pressure checks, assisting with meds, and personal care where the primary focus of day

PHOEBE PUTNEY MEMORIAL HOPITAL

MOA

05/1996 - 05/1997

I roomed patients, took vitals, preformed x-rays, EKG, drew blood, and assisted with procedures

I also helped do general office duties as needed

Checked patients in and out and help preform phone triage for incoming calls

Left my position to attend classes at Darton State College

Contact this candidate