Information Technology Los Angeles

Maria Williams

Whittier, CA *****

310-***-****

E-mail: *************@*****.***

Objective: Desiring a full-time (Hybrid/Remote) position within an Organization’s Training & Development, Education, Health Care and/or Information Technology Department.

Focus Statement: I am a dedicated and experienced trainer with a talent for simplifying complex concepts and effectively transferring knowledge. My professional background and strong training expertise enable me to enhance learners’ productivity and efficiency in their daily tasks. I excel in cross-functional knowledge transfer, engaging learners within an organization. My leadership skills have allowed me to successfully lead projects from inception to completion as the lead trainer and coach. By applying Adult Learning Theory and actively listening to learners, I ensure they leave with the confidence to apply their new skills in their work environment.

Experience:

01/2024-3/2024

Trainer, Smartmatic- 3-Month Contract Through TAD, PGS, Inc., Whittier CA

Conduct training sessions to set up and breakdown leads and operators related to supporting election activities performed in support of the Los Angeles County Registrar-Recorder/County Clerk's office (RR/CC).

Obtains, organizes, or develops training class materials such as presentations, study guides, and other handouts or visual materials.

Prepares audio/visual equipment for training

Test and review created materials

Ensures compliance with all security and safety standards to include current COVID-19 safety guidelines

Work with manpower providers and management to ensure the correct students attend each training class

Conducts training in classroom and auditorium settings using both hands-on and PowerPoint presentation formats

Monitors, evaluates, and records training activities for each class and student as well as overall program effectiveness

Consult with other trainers, managers, and leadership daily and suggest needed adjustments or improvements

Communicate training needs and other resources that may be required

Review student performance and perceived ability and understanding to make recommendations to management for lead selection

Conduct student surveys and interviews

Delivers, sets up and breaks down training materials and related equipment

9/2022-12/2023

Technology Trainer, Seyfarth Shaw (Legal –Law Firm), Los Angeles CA-Century City

Responsible for providing classroom, individual and web/video-based technology training to firm’s attorney’s and staff. Develops training programs and customize training materials such as online learning modules, quick tip videos and quick reference guides that enable the attorneys and staff to best utilize the Firm’s technology and Document Management System (DMS).

Conduct new hire, continuing education or rollout training via stand-up or web-based delivery for each of the core firm applications

Conduct monthly Continue Technology Education (CTE) class for commonly use apps such MS 365 (Word, Excel, Outlook and PowerPoint), iManage Work 10, iManage Cloud, Carpe Diem Time Entry, Kofax Power PDF Advanced, Intapp Open-NBI, Chrome River, and Forte Correspondence (Letters and Pleadings)

Rollout MS 365/iManage Work 10 to west coast offices (LA-Century City, LA-Downtown, San Francisco, Sacramento and Seattle)

Rollout iManage Cloud to west coast offices (LA-Century City, LA-Downtown, San Francisco, Sacramento and Seattle)

Create west coast (and occasionally international Hong Kong and Shanghai) offices Technology Training Schedule and assign Learning Plans to new hires in University Learning Site (LMS)

Facilitate training for new technology initiatives

Assist with the creation of in-house training documentation and customizing vendor documentation to meet firm and departmental standards

Create eLearning videos using Captivate, SnagIt, or other video authoring and editing tools

Maintain knowledge in training, technology, and educational delivery methodology

Be a subject matter expert in specialized applications as needed or assigned on specific technology

6/2018-9/2022

Technology Learning Specialist (VDS), Buchalter (Legal –Law Firm), Los Angeles CA-Downtown

Responsible for providing classroom, individual and web/video-based software training to firm’s attorney’s and staff. Develops training programs and customize training materials such as online learning modules, quick tip videos and quick reference guides that enable the attorneys and staff to best utilize the Firm’s technology and Document Management System (DMS).

Conduct new hire on the Firm’s technology including applications usage, remote access, and telephone/voicemail systems

Deliver user focused training through the following methods: Instructor-led, one-on-one coaching, demonstration style, Zoom and video conference

Create and develop curricula and associated materials (e.g. handouts, exercises, Frequently Asked Questions FAQs) for current and new technology initiatives

Maintain class schedules, user registration, evaluation criteria, learning paths, and attendance records using the firm’s LMS

Participated in the roll-out of Office 2016, including training/floor/phone/online support

Participate in the planning and implementation of special projects as requested

Travel as necessary to conduct classroom and individual training sessions in the Firm’s remote offices

Contributes training tips to Firm’s monthly newsletter

Create Quick Tip Training Videos using Camtasia

3/2017-6/2018

IT Training Specialist (Contract), Irell & Manella LLP. (Legal –Law Firm), Los Angeles CA-Century City

Responsible for supporting and assisting the IT Training Manager during the first half of 2017 major roll-outs, including the upgrade to Windows 10/Office 2016 and Adobe Acrobat 2017, as updating the library and classes for the new Office platform. Specific Responsibilities:

Deliver classroom and New Hire training

Follow-up with clients after training to identify performance gaps

Collaborate with the IT Training Manager to develop individualized and personal training solutions

Create Quick Reference Guides that adhere to Firm-wide documentation standards

Document training requests and collaborate with subject matter experts and/or clients to develop and define learning objectives

Follow eLearning best practices and procedures for creating online content

Assist in the roll-out of Office 2016, including floor/phone/online support

4/2014-1/2015

Application/Soft Skills Instructor (Part-Time), Soft-Train Inc. (Computer Training Company), Santa Ana CA

As Lead Instructor, I facilitated Instructor Lead classes for Corporate Organizations and Government Agencies on Business and Technical Applications/Systems Local and Nationwide

Facilitated Soft Skills classes for Corporate Organizations and Government Agencies Local and Nationwide

Utilize an advanced understanding of adult learning principles and training concepts to engage learners

Developed training material to assist in successful knowledge transfer and student reference associated with training classes

Assist Training Manger with developing Project Plans for client tracking and reporting

10/2010-10/2013

Learning Facilitator, Molina Healthcare Inc., (Human Resource Department) Long Beach CA

Conferred with Business Partners to assess learning needs, plan, develop, and performance development and learning solutions

Utilize an advanced understanding of adult learning principles and training concepts to engage learners

Utilize effective writing skills to write and maintain training documents

Conduct Instructor Lead training classes in MS Office Suite for Molina employees nationwide utilizing WebEx

Assisted Business Project Managers, IT Project Managers and Subject Matter Experts in successfully deploying companywide training initiatives as lead facilitator

Worked successfully with Business and IT Vendors to customize documentation to Molina’s standardization

Collect, record, report learning activities and employee progress using iLearn Learning Management System

Design and maintained course curriculum and skill checks

Develop Online Computer Based Trainings (CBTs) courses and material as needed for Human Resource and IT Department using Captivate

Assist Human Resource Department in leading New Employee Orientation training for onboarding transition effectiveness

Evaluate data and organizational needs to identify learning and development issues

Works with the Department Management to design and implement improvements

Train other Trainers to help them improve instructor competencies, maintain and manage medium to large training project plans

10/2005-6/2009

Training Specialist (Contract), Hoag Memorial Hospital Presbyterian, (IT Department) Newport Beach, CA

Provided Instructor Lead Training classes to Admin, IT, Medical and Physicians on various Business and Medical Application

Assist IT Project Mangers as the lead trainer in facilitating classes for special projects and knowledge transfer

Assist Human Resource Department in leading New Employee Orientation training for onboarding transition effectiveness

Developed new classes and material as needed and/or requested for IT and Project Managers

Develop Online Computer Based Trainings (CBTs) courses and material as needed for Human Resource and IT Department using Camtasia

Provided feedback to Management of any unresolved project related issues and potential problems in a timely manner

Assisted Human Resource Department with weekly New Hire facilitation. Delivery focused specifically on IT related information

Assisted Human Resource Department with weekly New Hire facilitation. Delivery focused specifically on introducing and training Registered Nurses and CNA’s on Sunrise Medical Documentation and Management Systems

2/2002-6/2005

Training Specialist (Contract), City of Inglewood (IT Department), Inglewood, CA

Organized the IT Training Department training agenda for Business Applications training classes

Development and design training material to aid in successful knowledge transfer and students reference

Organized, deployed and facilitated a companywide Customer Service Program for City Employees as a mandatory requirement under the direction of the City Administrator

Business Application Skills (Advanced Knowledge)

Microsoft Office Suite 2010/2013/2016 (Including Access, Project, Publisher, Visio, and OneNote)

Adobe Acrobat DC

Power PDF Advance

Legal Business Application Skills

CompareDocs

Intapp Time Entry

Payne Templates (Letter, Agreements and Pleadings)

ALN Forms Workflow

Forte Templates (Letter, Agreements and Pleadings)

FileSite DMS

iManage Work 10

Carpe Diem Time Entry

Intapp New Business Intake Process (NBI)

Technical Business Application Skills

SharePoint 2010 (End Users)

Remedy System (IT Desktop Support Ticketing Tracking)

WHD System (IT Desktop Support Ticketing Tracking)

Ivanti System (IT Desktop Support Ticketing Tracking)

Multimedia Business Application Skills

Captivate, Camtasia, Articulate, SnagIt and Hypersnap

Learning Management Systems (LMS)

iLearn and Pathlore (LMS)

Irell Learning Central (LMS)

UniversitySite (LMS)

Document Management Systems (DMS)

FileSite (Outlook Add-In)

iManage Work 10 (Outlook Add-In)

iManage Cloud

FastFiler (Email and Record Management)

Remote Access Systems

Dameware

Citrix (VPN)

Cisco AnyConnect

Video Conference Apps

WebEx

Zoom

MS Teams

Go To Meeting

Clinical Practice Management Systems

Epic Hospital System

Meditech Hospital System

GE Practice Management System (Clinics)

Sunrise Clinical Manager (Medication/Orders)

Sunrise Clinical Documentation (Electronic Charting)

Soft Skills/Project Management Skills

Introduction to Project Management Fundamental

Team Building; Time Management; Emotional Intelligence

Effective Communication; Public Speaking; Customer Service

Certifications and Certificates

- Microsoft Office Specialist (MOS)

- Introduction to Project Management

- Adult Learning Theory Principles

- DISC Behavioral Style Certified

- Sunrise Clinical Manager and Sunrise Clinical Documentation

(Electronic Charting Application)

- 2016-17 CAC/CEC/Navigator Certification (Covered California)

- ACA Federal Certification

Professional Training Membership

- American Society for Training and Development-(ASTD)

- International Legal Technology Association (ILTA)

Education

2013-2015 Cal-State University Dominguez Hills

Project Management Certification

1998-2000 IBM Catapult University MOUS Certification

Received Microsoft Office User Specialist Certification (MOUS) in MS Office Applications

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