Customer Service Representative

Jade Warner

*********@*****.*** 267-***-**** Glenside, PA

SUMMARY

Seasoned Customer Service Rep with 5 years of experience, adept in call handling, negotiation, and achieving sales goals. Proven track record in retail sales, cash handling, and pricing across multiple store locations. Seeking to leverage customer service expertise and phone etiquette as a Customer Service Representative. WORK EXPERIENCE

New Life Thrift Store Glenside, PA

Accessory Pricer Jan 2023 - Present

• Evaluate and determine appropriate pricing for a diverse range of accessories and footwear to ensure competitive market positioning.

• Provide reliable cashier support, maintaining efficient store operations and customer service excellence. Emergent Business Group Horsham, PA

Customer Service Representative Aug 2022 - Jan 2023

• Communicated with clients to address overdue account balances and facilitated timely payment resolutions.

• Managed incoming inquiries, assisting customers with payment processing and account queries.

• Consistently achieved monthly performance targets for account settlements and customer engagement. HomeGoods / TJ Maxx Companies Willow Grove, PA

Retail Sales Associate Nov 2020 - Aug 2022

• Streamlined merchandise flow to the sales floor, ensuring product availability and presentation met company standards.

• Managed cashier duties, accurately processing transactions and handling customer inquiries with efficiency. Vector Marketing

Remote Sales Representative Dec 2019 - Nov 2020

• Utilized Vector Connect for sales operations and client engagement, enhancing team productivity and customer satisfaction.

• Developed strong verbal, interpersonal, and presentation skills through daily interactions with diverse client base.

• Attained revenue targets, resulting in recognition and a pay raise ahead of team peers. George's Market Dreshertown

Cashier/Sales Associate May 2019 - Dec 2019

• Provided personalized assistance to customers in locating products, enhancing the shopping experience.

• Managed express lane transactions efficiently, ensuring prompt customer checkout and satisfaction. EDUCATION

Abington Senior High School

High School Diploma, High School

Abington, PA

Jun 2020

SKILLS

Marketing • Presentation Skills • Cold Calling • Negotiation • Sales • Customer Service • Phone Etiquette • Retail Sales

• Cash Handling • English • Pricing • Merchandising • Math

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