Customer Service Support

Contact

Address:

CABA, Buenos Aires, Argentina

Phone:

+54 9-113*******

Email:

**************@*****.***

Key Skills

Sales and Customer Service:

• Extensive Sales

• Customer Service

• Cryptocurrency

• Sales Management

• Social Media Marketing

• Product Promotion

Management and Leadership:

• Team Leadership and Collaboration

• Project Management

• Training and Mentoring

• Remote Work Adaptability

Technical Skills:

• Microsoft Office

• Python

• MySQL Database Management

• HTML Programming

• Oracle Simphony Management

Education

Bachelor's Degree in International Trade

Private Institute Argentine Chamber of

Commerce

Courses & Certifications

• MS Office Certification – Universidad

Tecnológica Nacional 2009; 2017

• Accounting – EducaciónIT 2024

• First Certificate in English (B2 First) –

Cambridge University 2010

Languages

• English: Advanced Level (Speaking,

Writing, Reading)

• Portuguese: Basic Level

Eric Mulvihill

Summary

Highly accomplished Sales and Customer Service professional with a 15+ year track record of exceeding client expectations and driving measurable business growth. Leveraged in-depth industry knowledge to lead high-performing customer support teams in developing and implementing proactive client service initiatives. Adept at fostering a culture of continuous improvement that cultivates exceptional client satisfaction. Expertise in streamlining processes, resolving complex inquiries, and leveraging data-driven insights. Skilled in optimizing support operations, contributing directly to revenue generation and brand reputation. Professional Experience

Supply Management & Customer Service

Biras Resort & Marina, British Virgin Islands January 2024 – Present

• Conducted comprehensive product inventory, ensuring accuracy for over 1,000 items.

• Managed and maintained detailed records of stock levels, identifying discrepancies and optimizing reorder points.

• Placed orders and coordinated logistics with US suppliers.

• Provided customer service support both online and in-store, resolving inquiries and enhancing guest satisfaction.

• Managed Oracle Simphony for stock, sales, and orders. Customer Support Agent

BingX (International) June 2023 – May 2024

• Handled help desk operations in Spanish and English through live chats and tickets, addressing 600+ inquiries weekly.

• Assisted QA department with bug reporting and new feature testing for app/web versions, KYC, and 2FA.

• Provided expert assistance to traders, offering guidance on complex trading issues.

• Part-time Customer Service Supervisor, overseeing a team of 3 agents. Customer Support Supervisor

Phemex (International) June 2021 – June 2023

• Supervised a part-time team of 5 agents, each handling different nationalities.

• Operated help desk in Spanish and English, managing live chats and tickets, resolved over 500 weekly complex trading and technical issues.

• Resolved issues related to trading operations, staking, and launch pools on the platform.

• Managed API interface, troubleshooting and resolving integration issues for users. Director

ManHill, Mexico and Argentina January 2017 – December 2020

• Managed online sales for eShop, achieving an increase in sales through strategic digital marketing.

• Designed and maintained company website, improving user experience and functionality.

• Promoted and advertised on social networks, expanding brand reach and customer base. Commercial Supervisor

Contact Solar, Mexico March 2018 – December 2020

• Led sales efforts both remotely and onsite, securing contracts worth over $500,000.

• Planned and executed commercial and residential solar projects, ensuring timely and within-budget delivery.

• Monitored on-site projects, ensuring compliance with safety and quality standards.

• Supervised operators, providing training and support to enhance performance and productivity.

Branch Manager

BSG Foods SRL, Argentina May 2011 – December 2017

• Provided exceptional customer support, resolving issues and maintaining high satisfaction levels.

• Administered staff, overseeing recruitment, training, and performance evaluations for 20+ employees.

• Managed supplier relationships, negotiating contracts and ensuring timely delivery of products.

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