Customer Service Real Estate
Resume:
Neil Nesbitt
Sales Professional
Montgomery, AL 334-***-****
**********@*****.***
Professional Summary
Accomplished and results-driven Professional with 15+ years of experience in real estate, inspections, client relationship management, and team leadership. A strategic thinker with a proven track record of exceeding goals, building long-term relationships, and delivering exceptional customer service. Passionate about driving revenue growth, solving client needs, and maintaining the highest standards of integrity. Seeking to leverage my expertise in a senior-level or executive position with a forward-thinking company.
Key Strengths: Sales Leadership Client Acquisition & Retention Contract Negotiation Marketing Strategy Team Collaboration CRM Management Cold Calling Expertise Public Relations Community Engagement and Inspections
Professional Experience
Realtor
River Region Realty Group LLC – Montgomery, AL
February 2016 – Present
Drive business growth through targeted community outreach and strategic marketing efforts, cultivating strong relationships with both buyers and sellers.
Provide expert advice and market analysis to clients, ensuring they make informed decisions when buying or selling homes.
Deliver exceptional customer service, establishing a reputation as a trusted advisor in the community.
Consistently meet and exceed sales targets, demonstrating expertise in market trends, property value analysis, and negotiation tactics.
Key Achievements:
Recognized for building a strong client referral base and maintaining a high closing rate through personalized service and attention to detail.
Realtor
ERA Weeks & Browning – Montgomery, AL
January 2007 – February 2016
Recognized as an ERA Top Agent 8 times for outstanding sales performance and client satisfaction.
Managed the entire sales cycle from prospecting, property viewings, and negotiations to closing.
Developed and maintained an extensive network of clients and contacts, ensuring consistent lead generation and deal flow.
Key Achievements:
Achieved consistently high sales figures, including record-setting transactions in the Montgomery market.
Successfully negotiated and closed complex deals, providing clients with tailored solutions to meet their real estate needs.
New Home Buying Consultant
DR Horton – Montgomery, AL
2014 – 2015
Collaborated with clients to identify ideal new construction properties and negotiated terms on contracts.
Guided clients through the homebuilding process, ensuring their needs were met and projects stayed on track.
Conducted final inspections to ensure properties met quality standards before closing.
Key Achievements:
Played a key role in boosting sales and customer satisfaction for new home buyers by offering a seamless, transparent process.
Managing Partner
Tellis Seafood Market – Montgomery, AL
August 2010 – Present
Led the daily operations of a successful local business, overseeing marketing, sales, HR, and operational management.
Drove business development through strategic marketing initiatives and community outreach.
Managed financial operations, including budgeting, accounts payable/receivable, and vendor negotiations.
Key Achievements:
Increased revenue by implementing effective sales strategies and streamlining operational processes.
Built a loyal customer base through excellent customer service and quality product offerings.
RDN Properties
Property Manager & Service Coordinator
Montgomery, AL
August 1992 – December 2006
Managed tenant relations and coordinated services to ensure the smooth operation of rental properties.
Served as a liaison between property owners and tenants, negotiating contracts and managing vendor relationships.
Oversaw daily operations, including inspections, maintenance coordination, and financial management.
Education
Auburn University Montgomery – Montgomery, AL
Business Information (April 1994 – May 1995)
Alabama State University – Montgomery, AL
Business Administration (August 1992 – January 1994)
Certifications & Licenses
Real Estate License Licensed to sell real estate (October 2016 – September 2018)
Professional Affiliations
National Association of Realtors Member (2007 – Present)
Alabama Association of Realtors Member (2007 – Present)
Montgomery Area Association of Realtors Member (2007 – Present)
Legislative Member, Diversity Committee National Association of Realtors
Former Executive Board Director Boys & Girls Club of Montgomery
Board of Trustees Dexter Avenue King Memorial Baptist Church
Skills
Sales Strategy & Execution
Client Relationship Management
Contract Negotiation
Cold Calling & Lead Generation
Market Research & Analysis
Business Development
Team Leadership & Training
Public Speaking & Presentations
CRM Systems & MS Office Suite
Additional Information
Known for an unwavering commitment to honesty and integrity in all client interactions.
Strong communicator with the ability to build rapport and trust with a diverse client base.
Experienced in high-pressure negotiations and achieving favorable outcomes for all parties involved.
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