Baton Rouge Customer Service
Resume:
Jana Thomas
Professional Summary
I am an enthusiastic, self-motivated, reliable, responsible and hard-working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines.
Work History
Audubon Hospice - DIRECT SERVICE WORKER
Baton Rouge, La
01/2024 - Current
Provides hands-on personal care and support to individuals with disabilities or the elderly, assisting them with daily living activities like bathing, dressing, eating, medication management, mobility, and transportation, while also offering companionship and emotional support
Scrub Life Medical Supply LLC - CUSTOMER SERVICE
Baton Rouge, La
09/2019 - 01/2024
Interacting directly with customers to address inquiries, resolve complaints, provide information about products or services, process orders, handle returns or exchanges, and ultimately ensure customer satisfaction by delivering timely and effective support through various communication channels like phone, email, or live chat
Blue Cross And Blue Shield of LA - CLAIM SPECIALIST II
Baton Rouge, LA
03/2015 - 09/2017
Manages the administrative process of handling insurance claims, including reviewing submitted documents, investigating the validity of claims, determining coverage, calculating payouts, communicating with claimants and other parties involved, and ensuring compliance with company policies and regulations to reach a final settlement on a claim
Direct General - CUSTOMER SERVICE
Baton Rouge, LA
02/2010 - 03/2015
Interacting directly with customers to address inquiries, resolve complaints, provide information about claims, and auto policies, ultimately ensure customer satisfaction
Hobbies and Interests
Networking, Volunteering, Travel, Cooking
***************@*****.***
Gonzales, La 70737
Skills
Data analytics
Time Management
Problem Solving
Excellent communication
Critical Thinking
Education
05/1998
Istrouma High School
Baton Rouge, La
HIGH SCHOOL DIPLOMA
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JT
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