Customer Service Continuous Improvement, Multitasker

Professional summary Head Housekeeper with over * years of experience in hospitality management,

recognized for pioneering cleaning procedures that significantly boost guest satisfaction and operational efficiency. Demonstrates exceptional leadership and attention to detail, fostering a collaborative and dynamic work environment. Passionately committed to continuous improvement and adapting to diverse client needs, enhancing service standards across various settings. A professional server for over 13 years, with excellent customer service and a reputation for amazing service. Christa Deis

Head Housekeeper, Server, Sales Professional

429 Garret Ln, York, USA, 29745 / 839-***-**** / *************@*****.*** Employment history

JUN 2021 - PRESENT

YORK, SC/CHARLOTTE, NC

Self-employed, Self

MAR 2021 - FEB 2022

LAKE WYLIE, SC

Sales Associate, Walmart

APR 2015 - FEB 2021

KISSIMMEE, FL

Head Housekeeper, Relax Inn

SEP 2001 - MAR 2015

KISSIMMEE, FL

Server, Waffle House

Manage childcare for 6 children, ensuring daily routines and safety. Deliver comprehensive cleaning services for multiple clients on weekends. Coordinate and organize household tasks, enhancing client satisfaction. Adapt to diverse client needs in York and Charlotte, maintaining high service standards. Managed jewelry and fitting room sections, enhancing customer satisfaction. Coordinated employee breaks and assignments, improving team efficiency. Performed supervisory duties, fostering a collaborative work environment. Managed daily hotel upkeep, ensuring efficient room turnover and cleanliness. Led housekeeping team, achieving high guest satisfaction through meticulous standards. Developed systematic cleaning procedures, improving room readiness and staff productivity. Resolved maintenance issues promptly, enhancing guest experience and operational flow. Greeted and seated guests, ensuring a welcoming atmosphere Delivered orders promptly, enhancing guest satisfaction Checked in with guests to maintain high service standards Facilitated smooth dining experiences through teamwork Contributed to positive customer feedback and repeat visits Skills Childcare (Expert) Teamwork (Expert)

Problem solving (Expert) Critical thinking (Expert) Leadership (Expert) Attention to detail (Expert)

Flexibility (Expert) Communication skills (Expert) Supervisory Experience (Experienced) Cleaning (Expert) Education

SEP 1997 - JUN 2001

JIM THORPE, PA

Diploma, Jim Thorpe H.S.

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