Administrative Assistant Customer Service

Donna Epstein

***** *************@*****.*** 561-***-****

Dedicated and talented Dental/Medical office professional with more than 20 years of experience. Highly skilled in performing front desk reception & assisting as well as patient billing. Adept at liaising with insurance companies to resolve complicated claims. Excellent interpersonal communication skills. KEY SKILLS

Administrative Assistant Patient Scheduling Patient Billing Payroll Medical /Dental Assisting Insurance Billing Bookkeeping Customer Service Accounts P/R Insurance Verification BOCA RATON PSYCHIATRY, June 2019 - Present

Insurance Verifications Specialist/Medical Billing/Payment Post/Administrative Assistant Doing all patient Insurance verifications for 15 Psychiatrists & Therapists Opening mail sorting through payments & posting

Taking billing calls & handling any problems that may come about Customer Service

Scheduling Appointments

GEORGE M. BOTELHO, MD, January 2019 – June 2019

Administrative Assistant/Medical Biller/Payment Poster

Maintain subsidiary accounts by verifying, allocating, and posting transactions.

Taking care of all denials & following ups.

Enter demographics in our EMR system. Handling patient schedules making appointments

Verifying all patient insurances.

DRIVE MEDICAL, Sept. 2011 –December 2018

Service Coordinator

Recruit and train customer service employees.

Manage employee schedule.

Act as liaison between customers and company.

Answer customer questions.

Address and resolve any customer issues and complaints.

Report problems and unresolved issues to manager or director.

Write up reports of client and customer activity or complaints.

Present reports to company director or manager.

Devise ways to improve customer service.

Schedule meetings with prospective and existing customers. LAWRENCE M. RAND, MD, June 2000 – July 2011

Billing Manager

Performed all billing for busy practice.

Liaised with Insurance companies.

Conducted bookkeeping functions, including AR, AP, and Payroll, using Medical Director Software and Quickbooks. EPSTEIN Boca Raton, FL 33498 donna *******@*****.*** 561-***-**** PAGE 2 STEVEN STEIN, DDS., Sept. 1999 – July 2000

Office Manager / Accounting Clerk

Performed accounting and bookkeeping functions for a general dental practice, including AR, AP, and payroll.

Greeted patients and scheduled patient appointments.

Processed all patient billing and insurance claims.

Acted as a Dental Assistant, assisting dentist with procedures. HYGEIA MEDICAL SUPPLY, May 1991 – Sept. 1999

Customer Service

Performed billing and data entry for one of the largest suppliers of medical equipment in the New York area.

Coordinated directly with customers, hospitals, doctors, and other healthcare professionals.

Resolved customer complaints and problems with insurance companies. MICHAEL JOSEPH SALON & SPA, April 1989 – May 1991

Receptionist

Answered phones, booking appointments for clients and calling clients to confirm appointments.

Performed transactions for client services.

Greeted clients with a friendly smile and walked them to the proper station.

Kept the salon front clean, professional looking and inviting.

Sold appropriate retail to customers leaving the salon.

Served clients refreshments and beverages.

DR. BARRY FUSS, DDS., Sept. 1984 – April 1989

Receptionist

Welcomed patients and visitors in person or on the telephone.

Scheduled appointments in person or by telephone, notifying providers of patient’s arrival.

Ensured availability of treatment information by filing and retrieving patient records.

Maintained patient accounts by obtaining, recording, and updating personal and financial information.

Recorded and collected patient charges, filing, collecting, and expediting third-party claims.

Managed supply inventory, replenishing stock as needed.

Acted as a Dental Assistant, assisting dentist with procedures. EDUCATION

Business Administration, Suffolk Community College, Brentwood, NY

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