Human Resource Office Clerk
Resume:
MICHELLE WILLIAMS
SUMMARY
A highly motivated human resource and office management professional with over a decade of experience with a desire to take on a new life career within the HR field. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively in an human resource and recruiting setting unsupervised or collabortatively.
EXPERIENCE
Human Resource & Office Manager
Alsco July 2017 - Present
● Bank Reconciliation Daily
● Recruiting: posting open positions, orientation, schedule exams for new hires, and testing for management positions.
● Hourly and Salary Payroll via Ultipro/UKG
● Sales and Use Tax filing monthly- VA. NC. WV
● Produce many weekly and monthly financial reports
● Assist AP, AR and Office Clerk in cross training
● Work in accordance with 2 unions (Teamster and Unite)
● Unemployment claims, injury reports, workman’s comp., FMLA, handling grievances with the union.
● Safety Training and Incentivization: games for retention along with keeping up all new safety measures per company guidelines. Office Clerk/Human Resource Assistant
Alsco April 2015 - July 2017
● Create and maintain new accounts and add addendums to existing accounts.
● Invoice corrections and completing various AR Clerk responsibilities.
● Post open positions, orientation and safety classes, and schedule appts with management for the positions opened.
● Hourly payroll, financial reports for review of management.
● Manage reports for sick payouts, vacation payouts, etc.
● Create an engaging and retention based orientation program. Accounts Recievable Clerk
Sheraton Roanoke Hotel & Conference Center January 2014 - April 2015
● Perform daily deposits
● Account Receivables, including billing spreadsheet generation
● Act as liaison on credit card disputes, refunds and adjustments
● Performance of revenue adjustments
● Provide credit references for other hotels
● Frequent interaction with guests including, but not limited to, resolution dispute and reservations.
CONTACT
*.*.************@*****.***
Charlotte, NC
SKILLS
● Office Management
● Human Resource Managment
● HR SOP
● Recruiting
● Retention
● Vendor Management
● Business Development
● Customer Relationship Management
& Customer Service
● AR & AP
● Safety
● Staff Development
● Event Planning
● Dispute Settlement
● OSHA, FLMA, Workmans Comp, &
Unemployment
CERTIFICATIONS
● PHR (Professional Human Resources)
Certification- January 2025
● CPR & AED
EDUCATION AND TRAINING
Associates Degree
Chattahoochee Technical School,
Marietta, GA 1993
High School Graduate
William Byrd High- Vinton VA 1988
Night Auditor
Sheraton Roanoke Hotel & Conference Center December 2012- January 2014
● Handling numerous cash and credit card transactions
● Audited daily banquet check recaps for accuracy and revenue assurance
● Performed all functions related the guest check-in and check-out
● Reservations
● Developed new ways to continually improve level of guest satisfaction
● Performed the close out of all final accounts (billing)
● Provided positive guest relations to ensure repeat business and increased guest referrals.
AWARDS AND RECOGNITION
● Top Bonuses for AR & AP Accounts being lowest in region consecutively
● Safety Comittee Leader
● Employee of The Month 3 consecutive months- Sheraton Hotels TRAINING AND DEVELOPMENT
Public Speaking Development- Charleston SC, Alsco Inc. Recruiting and Rention Seminar- Richmond VA, Alsco Inc SOP Seminar- Portland OR, Alsco Inc
COMPUTER SKILLS
Excel Microsoft Office Microsoft Suite Sharepoint Ultipro/ UKG Abel Database Outlook Zoom Ariba Voyager GoTo Spindle Admin
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