Hospitality Specialist
Resume:
MUZLINA KHAIRUDIN CASEY
***, **** ***** **, ********** DC 20002
********.*****@*****.***
OBJECTIVE
Utilize leadership skills to motivate teams, drive solid expansion, and maintain a client base. Experienced in conference/trade show/special event planning, coordination and management, training, logistics, and venue liaison, with a commitment to excellence and creative talent. SKILLS
Project Management
Organization and Time Management
Communication and Interpersonal Skill
Problem Solving and Decision Making
Budgeting and Financial Management
Negotiation and Contract Management
Attention to Detail
Creativity and Innovation
Team Leadership and Collaboration
Technology and Digital Literacy
Crisis Management
TECHNICAL SKILLS
Microsoft Office Suite, CRM Software, Event Management Software, Project Management Tools, Social-Media and Digital Marketing, Virtual and Hybrid Event Platforms, Communication and Collaboration Tools, AV Technology
PROFESSIONAL EXPERIENCE
Assistant General Manager The Bombay Club, Washington DC (2023-Present)
● Oversee all aspects of beverage management, including ordering, invoicing, and inventory.
● Ensure smooth day-to-day operations of the establishment.
● Train and develop the team, fostering a culture of continuous improvement.
● Prioritize exceptional customer service to ensure guest satisfaction.
● Coordinate special events, manage reservations, and maintain quality control standards.
● Uphold the company's dining culture and values.
● Demonstrate strong leadership and management skills to drive team success.
● Play a crucial role in the establishment's overall success by managing operational aspects and delivering exceptional customer experiences. Independent Consultant Isom Global Strategies, Washington DC (2002-Present)
● Managed various projects from inception to completion, ensuring client satisfaction.
● Collaborated with the creative team to align client preferences and deliver exceptional results.
● Engaged with clients, corporate partners, mailing houses, printers, and media outlets.
● Demonstrated dedication and a "can-do" attitude while managing the Josephine Butler Park Center event management account.
● Excelled in contract negotiations, conference/event planning, and on-site management.
● Orchestrated community outreach programs with organizations like NIH, NOBEL, and NIDDK.
● Serve as Customer Service Coordinator and Support for SBA's 2023 T.H.R.I.V.E Emerging Leaders Reimagined program, providing exceptional service and support to participants.
Banquet & Special Events Director The George Town Club, Washington DC
(06/2019–05/2022)
● Reported directly to the general manager and board members.
● Ensured the successful operation of private events. Generated over a million dollars of special events revenue for the club.
● Managed vendors for rental furniture, audio-visual equipment, valet parking, and staffing.
● Collaborated with the team to achieve event goals and support cultural identity.
● Generated comprehensive sales and marketing plans.
● Communicated with clients to sell private functions effectively. Catering Events & Sales Manager Georgetown Events Group, Washington DC
(01/2017-06/2019)
● Created and managed catering and off-site concessions programs, increasing business.
● Implemented proactive sales and marketing strategies to expand the customer base.
● Developed attractive and customizable private event packages.
● Conducted cold calls and meetings to increase bookings.
● Maintained follow-up communication to nurture client relationships.
● Created annual event calendars and orchestrated in-store/on-site promotions.
● Collaborated with marketing and design teams to create promotional materials.
● Managed vendors for additional services.
Service and Operations Consultant Millie’s Restaurant, Washington DC
(01/2017-06/2019)
● Supported daily business operations, ensuring efficiency.
● Designed and implemented comprehensive training programs for employee development.
● Assessed business needs and devised targeted training plans.
● Facilitated diverse training programs to enhance workforce skills.
● Managed shifts, scheduling, and operational coverage. General Manager Bistro 360, Arlington, VA (06/2016-12/2017)
● Directed daily business activities, including production, pricing, sales, and distribution.
● Managed staff, reviewed performance data, and identified improvement areas.
● Established and implemented departmental policies and procedures.
● Oversaw restaurant, wine bar, and retail operations.
● Directed financial activities, set prices, and procured merchandise.
● Performed sales floor tasks and developed marketing strategies.
● Coordinated with owners and managed non-merchandising departments.
● Developed wine programs, including memberships, dinners, tastings, and events.
● Managed private events.
Consulting Sales Manager & VIP Liaison The Park at Fourteenth, Washington DC
(03/2016-01/2018)
● Conducted community outreach, managed the database, and handled social media marketing.
● Oversaw corporate and catering sales.
● Food and Beverage Manager Westin Washington, National Harbor, MD
(10/2013-05/2015)
● Managed Sauciety restaurant, Lobby Bar, Banquet, and In-Room Dining operations.
● Coordinated events, procured vendor services, and implemented tracking systems.
● Handled menu updates, sales monitoring, scheduling, and payroll.
● Led social media marketing and promotions, managed inventory, and supplier relationships.
Community Outreach/Events Manager Lavagna, Washington DC (01/2012-10/2013)
● Managed restaurant operations, including events, customer/vendor relations, and inventory control.
● Specialized in training and motivating new hires.
● Developed streamlined service standards and updated checklists for FOH departments.
● Designed and facilitated training programs to enhance work efficiency and productivity.
● Coordinated in-house and off-premise special events.
● Maintained and cultivated client relationships.
● Created event orders and finalized menus with the BOH team.
● Shaped and communicated the company brand through events and outreach efforts. Lead Bartender & Impact Trainer Cure Bar and Bistro Grand Hyatt, Washington DC
(04/2008-10/2013)
● Recognized for excellence in communication, teamwork, customer service, and reliability.
● Engaged with customers from diverse backgrounds.
● Turned challenging customers into loyal guests through exceptional service.
● Received multiple "Employee of the Month" awards.
● Played a key role in training new hires and managers.
● Completed preliminary requirements for the Master of Sommelier program.
● Created signature drinks for Cure.
Shift Supervisor & Trainer Legal Seafood, Washington DC (08/2003-11/2007)
● Recognized for interpersonal communication, teamwork, and customer service.
● Provided comprehensive training to new hires and managers.
● Completed an 8-week Wine Workshop with top scores.
● Participated in train-the-trainer courses and became a certified peer coach.
● Consistently ranked as a top sales associate.
● Managed lunch shift operations and inventory management.
● Handled FOH weekly scheduling, pre-shift meetings, cash outs, and bank deposits. Marketing & Communication Manager Enfocus, Falls Church, VA (1999-2002)
● Implemented communication strategies to define and promote the company's mission and services.
● Supervised production crews at various shoots and venues.
● Established an alliance with the NAACP for voter initiatives.
● Developed a campaign on handgun control for young adults with NOBLE.
● Produced the TV series "Book that Matters," featuring renowned authors. Manager Astec Architectural Designs, Alexandria, VA (1988-1999)
● Managed daily business operations for efficiency.
● Maintained weekly staff schedules.
● Organized and facilitated meetings, ensuring effective communication and task completion.
● Conducted interviews and selected qualified candidates.
● Managed vendor and subcontractor relationships.
● Implemented strategies for staff and client retention.
● Developed innovative marketing concepts and recommendations. EDUCATION
Pennsylvania State University, State College, PA
Chemical and Physical Sciences Major
CERTIFICATIONS
TIPs Trainer
Certified Master of Sommelier
Starwood Service Culture Certified Trainer
Certified ISAC - Integrated Service and Catering Program ServSafe
ServSafe Alcohol Certification
Impact Trainer for Hyatt
ABRA Manager License
TAM Certified
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