Administrative Assistant Data Entry

MILIA MINAYO AHULI

P.O. Box 299**-***** Nairobi. Email:**********@*****.*** Mobile No: +254*********

CAREER OBJECTIVE

To deliver in a challenging and sustainable areas with a view of making contribution to institutional development and career progress while supporting community livelihoods.

PERSONAL ATTRIBUTES

Flexible, self-motivated, result oriented, decision maker, team player, innovative and creative outgoing character able to address challenges and ready to learn new exposures.

SUMMARY

Competent and self-motivated business management professional with experience in managing office administration operations, Human resources, supply chain and warehousing. Currently seeking a more challenging role in Administration where my skills and expertise will be used and developed further as I contribute towards achievement of organizational goals and objectives.

SKILLS

Independence, Professionalism, Organization, Time management, Interpersonal skills, Written communication, Verbal communication, Attention to detail, Customer Service

EDUCATION BACKGROUND

•Higher Diploma in Business Management, Kenya Institute of Management, Nairobi, 2006-2008;

•Certificate in Secretarial Studies and Computers, Valley Business School, Nairobi, 2002-2004;

•Kenya Certificate of Secondary Education, Moi Girls’ High School- Vokoli, 1988-1991;

•Kenya Certificate of Primary Education, Chandolo Primary School, 1980-1987.

Value Adding Training

Certificate awarded of Data Protection

•Customer Care Service Training Certificate, Silicon Craft

•Certificate of completion of Team Building by The Depot

•Certificate of participation awarded of Stockbrokers, Ngenye Kaiuki& Co. Ltd

WORK EXPERIENCE AND ACHIEVEMENTS

Assistant Secretary/Receptionist – Starehe Girls’ Centre (Between Oct 2022 and Dec 2024, short-term contracts/ reliever)

Correspondence Management: Handling incoming and outgoing communications, including emails, letters, and memos, and ensuring their appropriate distribution within the compound.

Organise in sending students reports, school brochures and other necessary forms.

Welcomes visitors to the school and provides directions around the building as needed.

Assisting and supporting with meeting to Board members and to all staff. Also taking minutes during the meetings.

By supporting the administration on administrative assignment that include travel by handling request and preparing of reports. Liasing with internal and external clients linked to the Directors and Deputy Directors office.

Capturing Students data in the NEMIS system for the school.

Assists in designing and drawing up promotional and informational materials for parents.

Maintains records of student absences

Sorts and distributes mails delivered to school office

Contacts parents in the event of student illness or behavioral issues.

Carry out document scanning, photocopy, binding services & printing of business cards

Assist in filing of documents as requested

Prepare relevant mailroom reports on a monthly basis

Performing other duties as required.

Receptionist/Administrative Assistant, Patriotic Group of Companies, Nairobi (Oct 2020 – Oct 2022).

Screening and routing incoming and outgoing telephone calls

Responding to routine requests for information and referring more complex requests to appropriate staff members

Assisting in scheduling appointments and assisting in Managing Directors office

Performing administrative duties such as typing, mailing, filing, faxing and distributing correspondence.

Maintaining meetings and taking minutes in meetings being held on every Fridays

Maintaining and replenishing office inventory & supplies

Assisting in taking stock of Uniforms for the guards and dispatching to various assignment with Nairobi and Outside of Nairobi

Overseeing customer operations such as attending to clients’ concerns

Data entry in the system etc.

Admin Assistant/Archivist–European Union Delegation Kenya/Somalia, Nairobi (Between Nov 2018 and Mar 2020, short-term contracts)

Correspondence Management: Handling incoming and outgoing communications, including emails, letters, and memos, and ensuring their appropriate distribution within the compound.

Calendar and Schedule Management: Organizing meetings, appointments, and events for diplomats and staff, and maintaining their calendars.

Travel Coordination: Making travel arrangements for diplomats, including booking flights, accommodations, and transportation, while adhering to diplomatic protocols.

Document Preparation and Record Keeping: Assisting with drafting, proofreading, and editing official documents, and maintaining organized records and databases securely.

Meeting Support: Providing administrative support during meetings, including preparing agendas, taking minutes, and coordinating logistics.

Administrative Support: Assisting with general administrative tasks, such as managing office supplies, processing expenses, and maintaining filing systems.

Liaison and Communication: Acting as a point of contact between diplomatic staff, external stakeholders, and other departments within the compound.

Protocol and Etiquette: Familiarizing oneself with diplomatic protocols and etiquettes and ensuring adherence to them in various interactions and official events.

Human Resource Support: Assisting with various HR functions, including recruitment support, onboarding and orientation, employee records management, and leave and attendance management.

Receiving and Registering of Internal and External Mails

Archiving of Files which the contracts have been closed and not yet reached the retention period

Receptionist/Administrative Assistant, Patriotic Group of Companies, Nairobi (June 2016 – Oct 2018).

Screening and routing incoming and outgoing telephone calls

Responding to routine requests for information and referring more complex requests to appropriate staff members

Assisting in scheduling appointments and assisting in Managing Directors office

Performing administrative duties such as typing, mailing, filing, faxing and distributing correspondence.

Maintaining meetings and taking minutes in meetings being held on every Fridays

Maintaining and replenishing office inventory & supplies

Assisting in taking stock of Uniforms for the guards and dispatching to various assignment with Nairobi and Outside of Nairobi

Overseeing customer operations such as attending to clients’ concerns

Data entry in the system

Other duties assigned.

Administrative Assistant, Sidian Bank Ltd, Nairobi, (January-October) 2015

Roles

•Handling all departmental incoming and outgoing communications;

•Tracking legal/credit department documentation and maintaining proper record management;

•Ensuring safety custody and release of securities and chattels documentation;

•Processing credit facilities guarantee and bonds documentation for approvals.

•Dispatching of all outgoing mails to the various branches through courier.

Operations/Data Entry Assistant, Sidian Bank Ltd, 2012-December 2014

Roles

•Processing of refunds and savings recoups of customers;

•Issuing of bankers cheques of loans disbursed and relevant reports;

•Processing customer credit and ensuring proper data entries;

•Attending to Branch enquiries and addressing all complaints received;

•Ensuring proper data and record management and quality assurance in service delivery.

•Reconciliation of Bankers cheques issued both to walk in clients and bank customers.

Archives/Registry Clerk, Sidian Bank Ltd, March 2009-2012

Roles

•Receiving, Reviewing and vetting all Branch files and ensuring proper maintenance of data entries and records management;

•Managing the Bank’s warehouse (go down) and maintaining records registers while providing periodic reports;

•Retrieving Files and registering them before distributing for the purpose of tracking as requested for audit purposes and other references as requested efficiently;

•Processing customer information and ensuring proper customer service delivery;

•Complying with the Bank’s Privacy and Confidentiality policies.

•Identifying those files which are due for disposal i.e. after seven years for the case of loan forms.

Customer Service Advisor, Sidian Bank Ltd, June 2007-March 2009

Roles

•Providing and maintaining customer service to bank clients;

•Recording and addressing all customer enquiries and complaints received;

•Ensuring proper record management and processing ATM Cards at the branch;

•Providing financial advisory, addressing customer financial enquires and dispatching relevant communications.

•Issuing of Bankers cheques and ensuring reconciliation has been done before close of business.

Office Assistant/Receptionist, Sidian Bank Ltd, February 2006-June 2007

Roles

•Providing office support and other secretarial engagements;

•Handling all incoming and outgoing communications and maintain proper customer relationships;

•Maintaining proper records management and ensuring quality assurance in service delivery;

•Recording credit applicants and coordinating the loan application processes.

Front Office Receptionist, K-Rep Development Agency Ltd, April 2000-January 2006

Roles

•Managing Agency incoming and outgoing communications and other dispatches;

•Providing liaison linkages and receiving Agency consumables;

•Addressing all customer enquiries and complaints received;

•Ensuring compliance to Agency policies and practices and maintaining proper records.

Receptionist/Office Assistant, Nairobi Physiotherapy Centre, August 1998 – March 2000

Roles

Welcoming Patients and visitors by greeting them in persons or on the phone;

Maintaining the clinic reception area and handling incoming and outgoing communications and mail dispatches;

Keeping patients appointment on schedule by notifying provider of patients arrival;

Maintaining patients accounts by obtaining recording and updating personal financial information;

Ensuring availability of treatment information by filing and retrieving patient records;

Comforting patients by anticipating patients anxieties, answering patients questions;

Assisting the physiotherapist with the patient’s physical exercises as directed by the physiotherapist before the patient leaves.

Achievements

•Provided progressive customer service ratings and sustainability at Sidian bank Ltd;

•Contributed in transition portfolio growth of K-Rep Development Agency Ltd into a regulated commercial bank (currently Sidian Bank Ltd).

INTERESTS AND REFERENCES

Interests

•Travelling, socializing and networking, voluntary service and doing charity work.

References

Milly Ondimu

European Union Delegation Kenya

P.O Box 451**-*****

Mobile No. +254-*********

•Millicent Chepkemoi

•Patriotic Security Group

Email: millicent *********@**************.***

Mobile No: +254-*********

•Mrs. Emily Kariuki,

Sidian Bank Ltd

P. O. Box 253**-*****, Nairobi,

Email: ********@*-*******.***

Mobile No: +254-*********.

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