It Support Technician
Resume:
SIPHAMANDLA TSHUKU
** ** ******* ****, **** London, 5201
*********@*****.***
I am an IT professional with 12 years of extensive experience spanning desktop support, network infrastructure, server administration, and cloud technologies. My career began with a solid foundation in CompTIA A+ and N+, where I gained expert-level skills in troubleshooting computers, working both in the field and as a Help Desk Technician. I have hands-on experience in diagnosing and resolving hardware, software, and network issues, as well as designing and maintaining network infrastructures, which has made me proficient in supporting both users and business-critical systems.
Building on this technical expertise, I transitioned into Server Administration in 2015, where I utilized my MSCE certification to handle server maintenance, deployments, and network management at an expert level. As technology evolved, I recognized the growing importance of cloud services, and in 2018, I led the successful integration of Microsoft Azure for my company and its B2B clients. Since then, I’ve focused heavily on cloud infrastructure, working with both Microsoft Azure, Microsoft 365 and Windows SQL Server to deliver scalable, secure solutions.
Currently, as the Senior IT, I manage IT operations, oversee a team of technicians, and lead the deployment of cloud services on both Microsoft Azure and Amazon AWS. I also implement innovative technology solutions to enhance efficiency across departments and projects. My management responsibilities include training new technicians, optimizing workflow processes, and introducing cutting-edge technologies.
Additionally, I am working towards completing my Azure Solutions Architect Expert and Google Cloud CE certifications, further strengthening my expertise in cloud solutions architecture. Race: Black
Gender: Male
Home Language: IsiXhosa
Other Languages: English, IsiZulu
Drivers Licence: Yes
Disability: No
Citizenship: South African
ADDITIONAL INFORMATION
ABOUT ME
MY WORK EXPERIENCE 03/03
Senior IT & Cloud Administrator, 12/2017 – Current Silulo Ulutho Technologies, East London, Eastern Cape I oversee the daily IT operations, focusing on the deployment and maintenance of cloud solutions. I manage and train technicians, implement new technologies, and ensure smooth functionality across the company’s IT infrastructure. As a Cloud Administrator, I handle the management of Microsoft Azure and Amazon AWS platforms for both the company and its clients, ensuring efficient and secure cloud operations. CLOUD ADMINISTRATOR DUTIES:
Managing Azure Resources:
• Deploy, manage, and monitor virtual machines (VMs), storage accounts, and Azure Resource Groups.
• Configure and manage Azure networking, including Virtual Networks (VNets), subnets, and security groups. Implementing Security:
• Manage identity and access through Azure Active Directory (Azure AD).
• Implement security controls, including role-based access control (RBAC) and multi-factor authentication (MFA).
• Monitor Azure Security Center and ensure compliance with security standards. Monitoring and Troubleshooting:
• Use Azure Monitor and Log Analytics to monitor the performance and health of resources.
• Diagnose and resolve technical issues related to cloud infrastructure.
• Implement alerts and automated responses to system failures. Managing Azure Storage:
• Configure and manage Azure Blob Storage, File Share, and Disk Storage.
• Implement storage access controls and monitor usage. Backups and Disaster Recovery:
• Implement backup and recovery solutions for Azure VMs and databases.
• Set up Azure Site Recovery for disaster recovery to ensure business continuity. Managing Networking:
• Set up and manage VPN gateways, load balancers, and firewalls.
• Configure DNS and traffic routing for optimal performance. Automating with Azure PowerShell and CLI:
• Use Azure PowerShell, Azure CLI, and Azure Automation to automate repetitive tasks.
• Implement infrastructure as code (IaC) using Azure Resource Manager (ARM) templates. Ensuring Cost Management:
• Monitor and optimize Azure cost management and budgeting.
• Implement cost-saving strategies by automating VM shutdowns and managing reserved instances. IT MANAGER DUTIES:
• Oversee day-to-day IT operations, focusing on stability and service availability.
• Recommend and Present Convenient Devices within the budget.
• Provide technical support to users, addressing issues and queries related to IT systems and tools.
• Making sure IT Operations are smooth and effectively.
• Train and deploy new hired technicians.
• Improve IT company security.
• Facilitate training sessions to ensure effective knowledge transfer and address any training-related challenges.
• Conduct research and engage in self-study to stay updated with the latest developments in information technology and training practices.
• Manage the process of ensuring all server hardware purchases are compliant with policy. MY WORK EXPERIENCE 02/03
Server & Network Administrator, 01/2015 – 11/2017
Malunethi Group, Queenstown, Eastern Cape
During my tenure at Malunethi Group, I worked for clients that they obtained through their tender contracts. My responsibilities consisted of working onsite and remotely for government and municipal projects. This was a short-term assignment, about three years, and then I resigned when the contracts expired. CLOUD ADMINISTRATOR DUTIES:
• Administered and maintained Windows Server 2008 R2/2012 infrastructure, ensuring high availability and optimal performance.
• Configured and managed Active Directory, including user creation, group management, and permission settings.
• Configured and secure network protocols, such as DNS, DHCP, and TCP/IP, to support server and client communication.
• Installed, configured, and maintained software applications using Windows Server technologies, including IIS and .NET.
• Monitored and optimized server performance, troubleshooting and resolving issues to ensure uninterrupted operations.
• Developed and implemented backup and recovery strategies to safeguard critical data.
• Collaborated with cross-functional teams to provide technical support and address user needs.
• Adhered to security best practices and implemented security measures to protect the server infrastructure.
• Stayed up-to-date with the latest Windows Server technologies and industry trends. NETWORK TECHNICIAN DUTIES:
Network Infrastructure Management:
• Monitor and maintain network infrastructure, including routers and switches.
• Install and configure network components to ensure smooth operation and secure connectivity.
• Troubleshoot and resolve network issues, ensuring minimal downtime.
• Implement network security measures, such as access controls and encryption, to protect sensitive information.
• Stay updated with industry trends and technologies, making recommendations for network improvements. Network Planning & Design:
• Collaborate with stakeholders to develop network architectures that align with B2B clients objectives.
• Conduct network assessments to identify areas for improvement and scalability.
• Design and implement network redundancy strategies to ensure high availability.
• Select appropriate network equipment based on performance and cost considerations.
• Create and maintain network documentation, including diagrams, configurations, and policies. Network Support:
• Respond to user inquiries and troubleshoot network-related problems promptly.
• Provide technical support to users, including configuring devices and resolving connectivity issues.
• Collaborate with IT teams to ensure smooth integration of network services with other systems.
• Monitor network performance and identify bottlenecks or areas for improvement.
• Implement network upgrades and patches to address security vulnerabilities. Compliance Management:
• Ensure compliance with regulatory standards and company policies.
• Develop and implement network security measures to mitigate risks.
• Conduct regular security audits to identify vulnerabilities and weaknesses.
• Provide training on network security best practices to team members.
• Stay updated with changes in regulatory requirements and implement necessary changes. Vendor Management:
• Evaluate and purchase network equipment and accessories from reputable vendors.
• Manage vendor relationships and negotiate contracts, ensuring optimal pricing.
• Monitor vendor performance and resolve any issues or concerns.
• Evaluate and test new network technologies and products, making recommendations for adoption. MY WORK EXPERIENCE 01/03
IT Technician, 01/2012 – 11/2015
Silulo Ulutho Technician, Queenstown, Eastern Cape As an IT Desktop Specialist Technician, my primary responsibilities included providing technical support to end-users, troubleshooting hardware and software issues, maintaining and updating desktop computers, and installing and configuring software applications. I ensured smooth operation of the desktop environment, provide end-user documentation, and contribute to the overall efficiency of IT operations. TECHNICAL SUPPORT DUTIES:
Troubleshooting: I diagnosed and resolved hardware and software problems, both remotely and on-site, ensuring prompt and accurate resolution of technical issues. Hardware Installation and Upgrades: I installed, configured, and repair desktop computers, laptops, printers, and other peripherals, ensuring compatibility and optimal performance. Software Installation and Configuration: I install and configure software applications, including operating systems, productivity tools, and industry-specific software, in accordance with users' requirements. Network Connectivity: I troubleshoot network issues, setup and configure network devices, and provide support for wired and wireless connections, ensuring optimal connectivity for users. User Account Management: I created new user accounts, manage passwords, and grant access to resources based on user roles, adhering to security best practices. MAINTENANCE AND UPDATES DUTIES:
Hardware Maintenance: I perform routine hardware maintenance tasks such as cleaning, dusting, and updating firmware, ensuring optimal performance and longevity of equipment. Software Updates: I regularly update software and operating systems, applying patches and upgrades to ensure security and stability.
Backup and Disaster Recovery: I implement and maintain backup procedures, ensuring data is securely stored and can be restored in case of system failures or data loss. Antivirus and Malware Protection: I configure and deploy antivirus software, monitor for malware threats, and take appropriate actions to prevent and mitigate attacks. USER TRAINING AND SUPPORT DUTIES:
User Training: I provide training sessions to users on software usage, hardware troubleshooting, and best practices for effective computer usage.
Ongoing Support: I offer ongoing support to users, answering questions, solving problems, and guiding them through technical issues.
User Documentation: I create and maintain documentation, such as user manuals, troubleshooting guides, and support procedures, to facilitate user self-sufficiency.
COLLABORATION AND COMMUNICATION DUTIES:
Collaboration with IT Team: I work closely with the IT team, providing updates and feedback on technical issues, participating in team meetings, and contributing to overall IT projects. Communication with end-users: I communicate with end-users to understand their technical issues, provide regular updates on progress, and ensure customer satisfaction. Documenting Incidents: I document incidents, including problems, resolutions, and follow-up actions, to ensure effective tracking and communication within the IT team.
MY ACADEMIC QUALIFICATIONS
Microsoft Training, East London, Eastern Cape, Still in progress Microsoft Certified: Azure Solutions Architect Expert Alison, East London, Eastern Cape, 10/2021
Certificate of Higher Education: Microsoft Azure Administrator COURSERA, East London, Eastern Cape, 08/2016
Certificate: Microsoft Project 2013
Microsoft Virtual Academy, East London, Eastern Cape, 05/2015 Certificate of Higher Education: MSCE: Windows Server 2012 Video2Brain, Queenstown, Eastern Cape, 03/2012
SVQ Level 5: Advanced SQL
Boston City Campus and Business College, Queenstown, Eastern Cape, 10/2011 Video2Brain: Advanced Website Development HTML & CSS Boston City Campus and Business College, East London, Eastern Cape, 09/2011 Certificate of Higher Education: CompTIA N+
Boston City Campus and Business College, East London, Eastern Cape, 06/2011 Certificate of Higher Education: CompTIA A+
PC Training & College, Mthatha, Eastern Cape, 09/2007 Certificate: End user Computing Level with Microsoft Office 2003 Mthatha College, Mthatha, Eastern Cape, 09/2007
Matric Certificate: Grade 12 - 2007
MY SKILLS
SKILL NAME RATING LEVEL 1-5 YEARS OF EXPERIENCE
Desktop Hardware Installation & Upgrades 5 - Expert 12 Years Technical Support 5 - Expert 12 Years
Windows Servers (2008 R2, 2012, 2016, 2019) Maintenance & Installation 4 – Very Good 8 Years Networking Installation & Troubleshooting 5 - Expert 12 Years Working on Microsoft Office 2003, 2010, 2013, 2019 4 - Expert 12 Years Microsoft Azure Deployment and Maintenance 4 – Very Good 6 Years Customer Support 5 - Expert 12 Years
Project Management 3 - Good 4 Years
Manipulating Data using SQL on Windows SQL Server 3 - Good 5 Years Technical Leadership 5 - Expert 8 Years
Decision Making 5 - Expert 12 Years
Problem Solving 5 - Expert 12 Years
IT Infrastructure Planning 5 - Expert 8 Years
IT & Network Security 4 – Very Good 12 Years
Microsoft 365 5 - Expert 5 Years
Research & Development 5 - Expert 5 Years
Shared Linux Domain Hosting & Troubleshooting 4 - Expert 7 Years Developing AwareIM (Java Low Code) with SQL 5 - Expert 8 Years Virtualization 5 - Expert 9 Years
THE END OF MY RESUME
CONTACTABLE REFERENCES
Name: Lonwabo Rani
Contact Number: 083-***-****
Relationship: Director at Silulo Ulutho Technologies Name: Nomveliso Ntondini
Contact Number: 076-***-****
Relationship: HR Administrator at Malunethi Group
Name: Tony Plaatjies
Contact Number: 081-***-****
Relationship: Pastor at Church
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