Customer Service Associate
Resume:
High School Diploma:
Seton Academy School
New Orleans
*********@*****.***
Hot Springs, AR 71913
Skills
• Inbound and Outbound Calling
• Customer Support
POS Systems and Ordering
Platforms
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• Customer Data Confidentiality
Calm and Professional Under
Pressure
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• Understanding Customer Needs
• Transaction Processing
• Upbeat and Positive Personality
Building Customer Trust and
Loyalty
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• Efficient and Detail-Oriented
Verbal and Written
Communication
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• Patient and Empathetic
Education And Training
Positive, upbeat Customer Service Associate brings more than 20+ years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Shoe Department - Customer Service Associate
Hot Springs National Park, AR
09/2022 - Current
As a customer service associate I am responsible for assisting our customers with selecting shoes, measuring feet to get the accurate sizing, also assisting cashiers and key holders with various tasks around the property. All of this is done with a warm and inviting smile, which says "Welcome to Shoe Department, how may I be of service?"
Oaklawn Jockey Club - Table Games Dealer
Hot Springs, AR
11/2019 - 06/2022
Home Instead Senior Care Home - Home Healthcare Specialist Hot Springs National Park, AR
06/2019 - 03/2020
Tameka Vaughn Oliver
Summary
Experience
Greeted incoming guests with enthusiasm as well as a warm and inviting smile to promote fun, memorable and exciting experiences. Other responsibilities include dealing various table games accurately as required by Arkansas racing commission and according to all set forth internal controls, as well as security for the company's assets.
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• Coordinated with patients and healthcare professionals to meet patient needs.
• Assisted clients with bathing, dressing and incontinence care. Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
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• Documented care provided and submitted notes to superviso
• Documented care provided and submitted notes to supervisor.
• Helped client with medication self-administration. Aided with mobility and independence for disabled individuals and continually monitored safety.
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Developed strong and trusting rapport with patients to facilitate smooth, quality care.
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• Managed patient transportation and appointment scheduling. Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
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Margaritaville Resort Casino - Table Games Dealer
Bossier City, LA
08/2016 - 05/2019
Horseshoe Casino And Resort - Table Games Dealer
Bossier City, LA
10/2005 - 06/2015
Harrah's Casino New Orleans - Table Games Dealer
New Orleans, LA
11/1999 - 08/2005
Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
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Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
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• Improved patient outlook and daily living through compassionate care. Helped clients stay happy and healthy by providing mental and emotional support.
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• Assisted with client personal care needs to foster independence and well-being. Hobbies
I enjoy bowling, cooking, traveling abroad, and most of all volunteering in the community.
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