Customer Service Business Management

Miolene Gabriel

******************@*****.*** • 321-***-****

OBJECTIVE

Motivated and dedicated individual with a background in nursing and business management. Experienced

in customer service, logistics, and problem-solving, seeking to leverage my skills and education in a

dynamic work environment.

EDUCATION

College, Haiti 2020

bachelor's degree in nursing

Associate of Business Management 2022

PROFESSIONAL EXPERIENCE

El Rancho Hotel-[Haiti 2018-2020.]

worked as cleaner at the same time as costodian

Customer Service Representative – [Haiti, 2020-2023]

• Responded to customer inquiries via phone and email, resolving issues and providing

information.

• Managed customer concerns and worked to provide effective solutions, ensuring high levels of

satisfaction.

• Generated sales leads by assessing customer needs and recommending appropriate products

and services.

• Contributed to sales growth by providing personalized recommendations and service.

SKILLS

Customer Service: Strong communication skills, resolving issues, and improving customer satisfaction.

Sales: Ability to identify customer needs and drive sales through effective product recommendations.

Teamwork & Collaboration: Able to work effectively with colleagues in high-pressure environments.

Problem-Solving: Skilled in identifying issues and providing timely, effective solutions.

Cleaner and costodian.

Technology & Software: Proficient in MS Office Suite (Word, Excel, PowerPoint), CRM tools, and

warehouse management systems.

Fluent in French and Haitian creole,intermédiaire in English.