It Support Technical
Resume:
IT Hardware Support Operations Management Software Installation & Configuration Project Management Vinod G R
IT Support Technician /
IT Help-Desk Engineer
*******@*****.***
Dubai, United Arab Emirates
linkedin.com/in/vinod-gr-84a8801a
A well-trained & experienced professional with over 10 years of hands-on experience. Expert in the installation, configuration, troubleshooting, and maintenance of hardware, software, and network systems, ensuring adherence to set policies and standards. Demonstrated proficiency in Active Directory, Microsoft Office, Microsoft 365, and CCTV operations. Noteworthy achievements include significant improvement in system efficiency and reduced downtime. Adept in supervising maintenance orders and delivering top- notch customer support. Acquired highly developed sets of skills with a proven ability to manage personnel and programs, improve processes, and accomplish objectives regardless of budget cuts and time constraints. To secure a position that will utilize my organizational abilities and educational background and be an active part of the company in achieving its goals. Ready to Join Immediately
SKILLS
WORK EXPERIENCE
IT Support Engineer / Helpdesk Support
AZCO Real Estate Brokers LLC
07/2023 – 23/12/2024 Dubai, UAE
Achievements/Tasks
Provide helpdesk support and resolve problems to the end-user’s satisfaction to almost 400+ staffs. Monitor the Service Desk for tickets assigned to the queue and process based on priority. Document internal procedures and Assist with onboarding of new users. Maintain inventory of all equipment and licenses. Installation of Windows and IOS operating system and configuration, Technical troubleshooting, Support of server. Microsoft 365 applications and peripherals.
Installation and configuration of network printers and scanners and the basic level of troubleshooting. Troubleshoot system failures or bugs and provide solutions to restore functionality. Installing, configuring and supporting network equipment including basic access points, switches, WAN DNS and DHCP. Maintain inventory of all equipment and licenses (Asset Management). IT Support
ILUS International Inc
03/2022 - 07/2023 Dubai, UAE
Achievements/Tasks
Delivered first and second-line technical support, resolving hardware and software issues via desk visits, phone, and email. Supported both in-office and remote employees with software and hardware issues, enhancing efficiency. Managed Office 365 licensing and reporting, including mailbox size and traffic, to comply with company standards. Supervised photocopiers' maintenance orders, contributing to seamless office operations. Acted as a customer liaison, communicating and resolving computing problems, ensuring end-user satisfaction. Developed, tested, and worked with hardware vendors to resolve equipment failures, minimizing downtime. Set up desktop computers and peripherals, tested network connections, ensuring reliable connectivity. Repaired and upgraded PC and Mac hardware and software, maintaining performance standards. Ensured accurate completion of approved work requests, maintaining the quality of support services. Maintained high energy and resolved user issues up to the expected level, boosting user satisfaction. Technical Support Risk Management Performance Auditing Vendor Management Team Leadership Equipment Maintenance Compliance Management Hardware Repair & Upgrading Procedure Development Client Relations Network Support Technical Troubleshooting IT Policy Implementation Backup & Recovery Page 2 of 3
WORK EXPERIENCE
IT Support Specialist
Big Bus Tours - A Worldwide Multinational Tourism Company 02/2014 - 03/2020 Dubai, UAE
Achievements/Tasks
Installed and configured computer hardware, software, systems, networks, printers, and scanners. Planned and executed scheduled maintenance upgrades, minimizing disruptions to the workflow. Set up user accounts in Active Directory, guiding staff through the login process. Communicated with clients to diagnose computer software and hardware faults, providing timely resolutions. Managed processes like new joiners, leavers, mobile distribution, and laptop loans, maintaining efficiency. Investigated and solved computer software and hardware issues, contributing to smooth operations. Tested new software and hardware, performed installations and updates for all IT equipment. Obtained replacement or specialist components, fixtures, or fittings, ensuring continuous operations. Conducted backup and recovery, and maintained CCTV operations & installation, enhancing security measures. IT Support Technician
Moosa Habib & Sons - Building Materials & Trading Company 09/2008 - 01/2014 Sharjah, UAE
Achievements/Tasks
Organized inventory of all hardware and software, created and maintained technical documentation for easy retrieval. Troubleshot system and network problems, diagnosed and replaced defective hardware and software components. Monitored equipment functioning, made necessary modifications to ensure conformance with specifications. Accountable for accuracy and integrity of all membership data files, implemented quality control mechanisms. Designed Product Catalogues, Brochures, Labels, and Packages, contributing to the marketing efforts. Troubleshot and resolved technical problems related to computer hardware, software, LAN, WAN, and the internet. Provided network communications support and technical guidance, referred major problems to vendors/technicians. Maintained an accurate inventory of all technological devices, managed backup tapes securely. Troubleshot email and Outlook issues, ensuring uninterrupted email communications within the company. Ensured backup tapes were locked in a fireproof safe, safeguarding vital company information. Hardware Service Engineer
Vettooran Technologies (Channel Partner of WIPRO)
09/2007 - 05/2008 India
Achievements/Tasks
Performed hardware and software maintenance duties, keeping systems up to date and functional. Assembled new PCs, installed operating systems and software, providing customized solutions. Troubleshot software and hardware issues for laptops, desktops, and networks, minimizing disruptions. Communicated with technicians and engineers for requirements, fostering collaboration and efficiency. Conducted regular maintenance checks, identifying potential issues and taking corrective actions. Assisted in the procurement of replacement or specialist components, fixtures, or fittings. Collaborated with other IT professionals to address and resolve complex hardware and software challenges. Maintained detailed documentation of hardware configurations, software versions, and network settings. Ensured all client and company data were securely backed up and recoverable in case of failure. Provided on-call support to address urgent and emergency hardware and software problems. IT Help Desk Associate
Beta Cashews & Allied Products Pvt. Ltd. (Beta Group) 04/2006 - 09/2007 India
Achievements/Tasks
Offered comprehensive IT support to the company, ensuring smooth technological operations; managed the replacement and upgrading of PCs, keeping hardware up to the latest standards. Provided support for Apple and Android Mobile devices, enhancing mobile accessibility and functionality. Managed daily employee attendance records, forwarding information to the concerned department. Assisted with the development and implementation of IT policies and procedures, contributing to organizational standards. Collaborated with other departments to facilitate IT-related needs, including hardware acquisition and software licensing. Managed regular system updates and security checks to prevent unauthorized access and data breaches. Page 3 of 3
Microsoft Office (Word, Excel, PowerPoint & Outlook) Microsoft 365 CCTV Active Directory IT Desktop Support
Tandem Infotech Pvt. Ltd.
12/2001 - 02/2006 India
Achievements/Tasks
Assembled new PCs, installed operating systems, and updated antivirus and firewall for security; troubleshot various office equipment, including scanners, printers, and photocopiers; provided support to IT staff for different IT-related issues at on-site offices, fostering collaboration; managed networking, hardware/software troubleshooting. Ensured all technological devices were accurately inventoried, promoting accountability and organization. Assisted with the installation and configuration of network devices, optimizing connectivity and performance. Facilitated collaboration between onsite and remote teams, ensuring seamless communication and information sharing. Managed vendor relations for hardware and software procurement, obtaining the best quality at competitive prices. Conducted periodic system audits to identify areas of improvement, recommending and implementing enhancements. EDUCATION
Bachelor Science in Chemistry (B.Sc.)
Kerala University
Kerala, India
CERTIFICATES
Cisco Certified Network Associate (CCNA)
Diploma in Computer Science - LBS Centre of Science & Technology, Kerala, India Diploma in Computer Hardware Technology & Networking (DCHT) CGIHT, India Certificate in MRE (Modern Reprographic Equipment’s) KSAVRC, India TECHNICAL SKILLS
PERSONAL DETAILS
Date of Birth
Marital Status
Visa Status
LANGUAGES
02 / 05 / 1979
Married
Employment Visa valid up to
18/10/2025
Nationality
Driving License
Indian
UAE
English
Malayalam
Hindi
REFERENCES
Available upon request.
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