Customer Service Sales Agent
Resume:
Nicole Munns
San Jose, CA *****
*************@*****.***
I’m very eager to start working and making money. I take care of my younger brother full time on my own. I need at least 30 hours a week. I am 21 years old and have a passion for customer service and making others happy! I’m very flexible with my schedule as it is fully open except for Sundays for church. I’m ready to work ASAP.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Barista/Cashier
85C Bakery Cafe-San Jose, CA
February 2024 to Present
1. Making coffee and boba teas
2. Stocking fresh bread
3. Cleaning
4. Taking customers orders
5. Help fill and hand out DoorDash and online orders 6. Stock and deep clean every night. I am usually the one who closes the store. 7. Train new hires when needed.
8. Decorate cakes when needed
9. Customer service skills are a must at 85
Barista
T-Zone-San Jose, CA
April 2023 to January 2024
• making boba
• Preparing tea for the day
• Filling tea kegs
• Washing and cutting fruit
• Making boba drinks, coffee, and smoothies
• Opening store alone
• Taking customers orders
• Closing store
• Filling orders for the stores supply
Reseptionist
Oceanic Foot Spa-San Jose, CA
September 2022 to December 2022
• Schedule/ cancel customers appointments
• Answer calls + emails
• Keep lobby + bathrooms clean
• Take feedback from customers about the therapists
• Schedule therapists breaks
• Collect + hand therapists tips
• Ring customers up for service
Sales Agent
T.O.P. Marketing Group-San Jose, CA
April 2022 to August 2022
• Sign up low income individuals who receive help from the government for free phones with service.
• Same for tablets
• Attended the office + meetings every morning.
• Attended work conferences out of town
Starbucks Barista
Starbucks-San Jose, CA
September 2021 to April 2022
I was a barista, so I made drinks mainly; very very fast paced. Cleaned kitchen, bathrooms, lobby. The company definitely demanded a lot of friendliness and customer interactions. I built relationship with many regular customers. I learned a lot of people skills working there. Cashier/Sales Associate
CLASSIC CAR WASH-Los Gatos, CA
July 2021 to September 2021
I worked as the cashier at classic car wash. I rung people up, signed people up, canceled subscriptions. It was pretty fast paced and demanding. I definitely learned many people skills working here. Taco Bell Cashier
Taco Bell-San Jose, CA
March 2019 to October 2019
I learned great customer service at Taco Bell. I learned to work under pressure very quickly. My daily tasks included keeping the entire lobby and bathrooms nice and clean. Taking customer orders in the lobby and in drive- thru.
Education
None
Branham High School - San Jose, CA
August 2019 to June 2021
High school or equivalent
Skills
• Cash Handling (2 years)
• Food Safety (1 year)
• Food Service
• Cashiering (3 years)
• Cleaning Experience (5 years)
• Host/Hostess
• Cooking
• Food Preparation
• Kitchen Experience
• Serving Experience
• Coffee Experience
• Barista Experience
• Food Handling
• Sales
• Serving
• Baking
• Basic math
• Cash handling
• Coffee experience
• Food handling
• Communication skills
• Barista experience
• Customer service
• Cash register
• Restaurant experience
• Sales
• Cooking
• Front desk
• Animal restraint
• Pet care
• Schedule management
• Computer skills
• Typing
• Phone etiquette
• Time management
• Guest services
• Microsoft Word
• Office experience
• Outdoor work
• English
• Microsoft Office
• Organizational skills
• Patient care
• Lending
• Hospitality
• Leadership
• Retail sales
• Retail management
• Quick service & fast food restaurant
• Visual Basic
• Computer skills
• Medical terminology
• Medical office experience
Certifications and Licenses
Food Handler Certification
ServSafe
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