Quality Control Service Advisor
Resume:
Marjorie Gullett
Southaven, MS *****
*******************@***********.***
Professional Summary
To enter into an organization where I can learn new skills and grow in my knowledge and understanding of the company.
Willing to relocate to: Hernando, MS - Southaven, MS Authorized to work in the US for any employer
Willing to relocate to: Southaven, MS - Hernando, MS Authorized to work in the US for any employer
Work Experience
Automotive Service Advisor
Pep Boys-Bartlett, TN
July 2024 to Present
• Effectively communicated with customers to explain recommended repairs and maintenance, ensuring transparency and building trust
• Managed a high volume of incoming calls and inquiries, addressing customer concerns and scheduling appointments in a timely manner
• Utilized extensive knowledge of automotive parts and services to accurately estimate costs for repairs and maintenance
• Maintained thorough documentation of customer interactions, service history, and repair orders using CRM software
• Implemented a proactive follow-up system to ensure customer satisfaction after service completion resulting in an increase in positive feedback ratings by XX%
• Demonstrated exceptional problem-solving skills when handling complex customer issues resulting in a XX% decrease in escalated complaints
• Managed customer inquiries via email, phone, and in-person interactions, providing accurate information and resolving issues promptly
Quality Control Inspector
1-800 Radiator &A/C
June 2024 to September 2024
• Performed visual and dimensional inspections on finished products to verify conformance to customer requirements
• Utilized precision measuring instruments such as calipers, micrometers, and gauges to perform accurate measurements
• Conducted thorough inspections of incoming raw materials, ensuring compliance with quality standards and specifications
• Implemented and maintained a comprehensive quality control system to monitor product quality throughout the manufacturing process
Delivery Driver
Uber Drivers-Memphis, TN
March 2022 to October 2023
• Delivered packages and goods to customers in a timely and efficient manner
• Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
• Adhered to all traffic laws and regulations while operating company vehicles
• Provided excellent customer service by addressing inquiries and concerns promptly and professionally
• Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction
• Followed established safety protocols for loading/unloading packages or goods from the vehicle
• Maintained cleanliness and organization of company vehicles at all times Call Center Representative
American Fire Protection Group-Memphis, TN
March 2021 to August 2023
• Excellent verbal communication skills
• Telephone skills
• Friendly and pleasant manner
• Data entry skills
• Typing and word processing skills
• Documentation skills
• Active listening skills
• Attention to detail
• Problem solving skills
Administrative Assistant
Memphis Communications Corporation-Memphis, TN
April 2021 to June 2023
• clerical duties managing and distributing information within an office.
• answering phones, taking memosand maintaining files
• sending and receiving correspondence, as well as greeting clients and customers.
• pOS
• Invoice
• Cash flow
• Inventory
• Account receivable
Front End Manager
Mid-South Solutions-Memphis, TN
February 2019 to September 2020
• Supervised floor employees in day-to-day operations. Other responsibilities included order placement for customers, maintain and manage records of merchandise inventory, cash flow, monitoring multi-lined calls, training new employees, inventory and quality control, coordinate retail clerical functions. Front End Clerk
Mid-South Solutions-Bartlett, TN
January 2018 to February 2019
Crossed trained for shipping and receiving and order specialist. Other responsibilities included order placement for customers, ensure excellent customer experience, maintain, manage and organize merchandise and products.
Patient Care Technician
Charles Retina Institute-Germantown, TN
February 2015 to August 2018
Patient Care Technician Medical Scribe
Charles Retina Institute-Germantown, TN
February 2014 to July 2017
Delivery Driver
Uber Drivers
• Delivered packages and goods to customers in a timely and efficient manner
• Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
• Ensured the safe handling and transportation of fragile or perishable items
• Managed delivery routes effectively to optimize efficiency and minimize fuel consumption Automotive Shop Manager
advance Muffler-Memphis, TN
April 2012 to November 2016
handle all aspects of running an auto shop, from handling money to paying bills while making sure that the shop remains profitable.
Education
GED
Northwest Community College - Southaven, MS
January 2006 to February 2006
Skills
• Clerical Experience
• Loss Prevention
• Management
• Quality Control
• Shipping & Receiving
• Supervising Experience
• Customer service
• Cleaning
• Inventory control
• Cashiering
• Cash handling
• Cash management
• Cash flow analysis
• Order entry
• Order fulfillment
• Supervising experience
• Customer support
• Retail math
• Employee orientation
• Warehouse experience
• Shipping & receiving
• Pricing
• Merchandising
• Word Processing
• Microsoft Outlook
• Communication skills
• Data entry
• Customer service
• Sales
• Computer skills
• Cash management
• Employee orientation
• Cash flow analysis
• Account reconciliation
• Microsoft Office
• Microsoft Word
• Microsoft Excel
• Retail sales
• Supervising experience
• Cash register
• Salesforce
• Cash handling
• Typing
• Office management
• Clerical experience
• Driving
• Math
• Google Docs
• Order entry
• Order fulfillment
• SAP
• Quality control
• Profit & loss
• Organizational skills
• POS
• Administrative experience
• Adobe Acrobat
• Research
• Filing
• Front desk
• Telemarketing
• Outside sales
• Data analysis skills
• Ballet
• Office experience
• QuickBooks
• Inventory control
• Inventory management
• Computer literacy
• English
• Financial analysis
Certifications and Licenses
Driver's License
Additional Information
• Additional Experience
• warranty companies
• silverrock
• Caravana
• Carshield
• Ability to type 60 Wpm
•
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