Project Management Technical Support

PROFILE

Highly analytical and process-oriented individual with in-depth knowledge of instructional design, systems administration, training, technical support, financial processes, project management, databases, research methodologies, and data-driven reporting. Has a proven track record of developing, managing, and optimizing learning management systems. Expert in creating user-friendly, effective, and efficient solutions to enhance the learning experience. In-depth knowledge of data calculation, curation, manipulation, and visualization. Provides insights, analytics, and business intelligence used to advance opportunity identification, process reengineering, and growth. Highly motivated by teamwork, output integrity, innovation, and process efficiency.

EDUCATION

Masters of Business Administration Degree University of Texas, Rio Grande Valley 2014

Bachelors of Science Degree in Accounting University of Houston, Clearlake 2010

Associates in Applied Sciences Degree in Accounting

Dallas County Community College District 2003

WOR EXPERIENCE

Instructional Designer 2022-Present Independent Consultant

Design multilevel training materials and manuals for various regulatory, safety, and production procedures.

Integration of interactive multimedia and reference materials from exploration of eternal sources to enhance the objectives and context of effective end-user training.

Work directly with SMEs to achieve and obtain the necessary structure, produce, test, and evaluate training materials and delivery.

The application of ADA compliant standards to training materials and manuals for in-person and online delivery.

Manager, Learning Technology 2013-2022 San Jacinto College District

Lead for technological implementation, support, and administration of LMS (Cornerstone and SuccessFactors).

Purchasing contract review, recommendation, and approval.

Project management lead for system implementations and program deployments.

Lead the design, development, and implementation of on-line programs and social media frameworks for leadership and employee development programs.

Create and implement technology systems for developing and maintaining a targeted learning curriculum based on select competencies for employee roles.

Establish data standardization and role-based permissions guidelines; conduct associated compliance audit.

Develop and promote learning resources which enhance employee performance and are aligned with talent development strategies.

Identify and implement key metrics to determine overall effectiveness of training programs including Kirkpatrick’s Training Evaluation Modules.

Design multilevel, ADA compliant, training materials and manuals for in-person and online delivery.

Creation and curation of interactive and multimedia content to effectively obtain objectives.

System integration, maintenance, and reporting of external content packages.

Process mapping, trend analysis, ROI, and project management for various initiatives.

Structure and manage the technical support team in all processes; customer service, assistance request monitoring, and performance reporting.

Awards: 2021: COVID-19 Hero, 2017: Monument Award, 2016: Living the Values Award

Adjunct Faculty - Computer Applications 2016-2021 San Jacinto College District

Facilitate class instruction in accordance with learning objectives and session plan outlines specified by the syllabus.

Develop and manage syllabus materials.

Coordinate courseware and curriculum with program coordinator.

Administer evaluations of student performance based on course deliverables and course rubrics.

Respond and submit grades for any assignments, discussion board exercises, and exams and course completion.

Record weekly class attendance online as required by college policy.

Information Systems Trainer 2008-2013 San Jacinto College District

Design multilevel training materials and manuals for educational and administrative software; utilize interactive and multimedia technologies to facilitate effective delivery of end-user education and training on graphics, multimedia, productivity applications, and Banner software.

Deliver and manage group and one-on-one training sessions for faculty, staff, administrators and students on the integrated data management software, application software, and computer hardware.

Work directly with SMEs to gather, organize, produce, test, and evaluate training materials and delivery.

Provide onsite assistance to departments in the selection of technology resources and solutions.

Organize instruction to end-users in the proper use of graphics, multimedia, productivity applications, and the Banner software system. Maintain registrations in training databases.

Program management and scheduling.

Responsible for the maintenance of hardware and software used for training and recommend repairs and upgrades as required.

Prepare and setup training materials and documentation for in-house workshops.

Creation and curation of interactive and multimedia content to effectively obtain objectives.

Monitor, evaluate and review the quality and effectiveness of training through questionnaires, evaluations instruments, and through discussions with peers.

Financial Aid, Construction, and Auxiliary Accountant 2005-2008 San Jacinto College District

Reconciliation of all federal, state, and local financial aid accounts.

Establish, monitor, and maintain budget accounts.

Analyze and monitor documentation.

CAFR preparation and reporting for internal and external audits.

Reconciliation of deferred student accounts, auxiliary outlets, accounts receivable general ledger, worker’s compensation account, and payroll benefits accounts.

Analyze and complete all documentation for monthly federal revenue call downs, work-study activity, bank account interest and fees.

Prepare and maintain journal vouchers, budget transfers facility leases, outstanding checks reporting and state sales tax file submission.

Monitor and analyze electronic bookstore and construction activity.

Update general ledger detail code and chart of accounts information.

Input direct pay invoices and run student refunding process.

CERTIFICATIONS

ROI Certificate ROI Institute 2017

Instructional Design Certification Association for Talent Development 2014

Microsoft Office 2007 Master Certification Microsoft Corporation 2009

Microsoft Office 2007 Certified Application Specialist Certificates: Word, Excel, Outlook, PowerPoint, and Windows Vista Microsoft Corporation 2009

Accounting Assistant, Accounting Clerk, and Accounting Technician Certificates

Dallas County Community College District 2002

KEY WORDS FROM SIDE BAR FOR APPLICATION AUTOMATION TEXT RECOGNITION

System Administration: Cornerstone, SuccessFactors, Blackboard, SoftChalk, Asset Integration, Structure & Organization, Data Integrity, Functionality Assessment, Data Standardization, Content Evaluation

Instructional Design: Articulate Storyline, Camtasia, Adobe Captivate, Photosuite, Creation to Delivery, Testing & Troubleshooting, SME Collaboration, Multi-Media Inclusion, OLT Standards, ADA Compliance

Support: HEAT, Ticket Recording, Processing Optimization, Communication Mapping, Guidelines & Expectations, Quick Reference Materials, Performance & Quality

Project Management: Contract Review, Partnerships, Projections & Timelines, Implementation Planning, Monitoring & Control, Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, Publisher, Project, Visio)

Analysis: Oracle Banner Database, Trend Analysis, ROI, Kirkpatrick Evaluation, Est. Time of Completion, Budget, Data Integrity

Training: End-User Manuals, F2F Delivery, Systems SME, OLT Creation

EXPERTISE QUICK GLANCE

System Administration:

Cornerstone

SuccessFactors

Blackboard

Asset Integration

Structure & Organization

Data Integrity

Functionality Assessment

Data Standardization

Content Evaluation

Instructional Design:

Storyline

Camtasia

Captivate

Creation to Delivery

Testing & Troubleshooting

SME Collaboration

Multi-Media Inclusion

OLT Standards

ADA Compliance

Technical Support:

Ticket Recording

Processing Optimization

Communication Mapping

Guidelines & Expectations

Quick Reference Materials

Performance & Quality

Project Management:

Contract Review

Partnerships

Projections & Timelines

Implementation Planning

Monitoring & Control

Analysis:

Trend Analysis

ROI

Kirkpatrick Evaluation

Est. Time of Completion

Budget

Data Integrity

Training:

End-User Manuals

F2F Delivery

Systems SME

OLT Creation

CLIFTON STRENGTHS

Relator

Analytical

Individualization

Achiever

Responsibility

REFERENCES

Available Upon Request

CONTACT INFORMATION

ADDRESS:

6218 Vinewood Lane

League City, Texas 77573

PHONE: 713-***-****

EMAIL:

********.********@*****.***

PHONE: 713-***-**** 6218 Vinewood Lane

EMAIL: ********.********@*****.*** League City, Texas 77573

LinkedIn Profile: http://www.linkedin.com/in/jennifer-ramsey-tx

JENNIFER RAMSEY

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