Customer Service Claims Representative
Resume:
TRACEY BYERS
COHOES, NY ***** PHONE: 561-***-**** EMAIL: ************@*****.***
PROFESSIONAL SUMMARY
An accomplished professional with 10 years of hands-on experience in Property Management and Housing Eligibility, including project management for extensive remodeling building projects and lease ups. Energetic and enthusiastic about managing properties as well as an experienced business manager and problem solver who will always find a solution. Strong financial skills that will ensure the success of a community and continued growth. Excellent mediation and negotiation techniques with a solid history of increasing overall monthly NOI of more than 7%, increasing physical occupancy by 30% without reducing resident services or jeopardizing property value.
SKILLS
●AppFolio, Yardi,
●Microsoft Office Suites (Word, Excel, PowerPoint, Outlook, Teams)
●Valid Driver’s License
●Microsoft Certified Engineer NT 4.0
●NT Boot Camp School
●Resident Manager Software
●HUD regulations
●Customer Service
●Data Entry
●Financial Statements
●Purchase Orders
●Office Equipment
●Scheduling Appointments
●Office Operations
●Expense Reports
●Office Management
●Front Desk
●Bank Deposits
●Word Processing
●Real Estate
●Telephone Calls
●Administrative Tasks
●Event Planning
●Financial Reports
●Background Checks
●Inventory Control (ordering office supplies)
●Administrative Functions
●Multi-Line Phone System
●Conference Calls
●Clerical Support
●Clerical Functions
●Customer Complaints
●Customer Inquiries
●Customer Relations
Fax Machines
Professional Experience
Leasing Manager
Willow Bridge Property Company – Rensselaer, NY
March 2023 – November 2024
●Delivered exceptional customer service by resolving complex tenant inquiries and issues, ensuring timely solutions aligned with company policies.
●Maintained comprehensive records of customer interactions and implemented process improvements to enhance operational efficiency.
●Increased tenant satisfaction by 21%, contributing to improved occupancy rates and retention.
Assistant Regional Manager
Albany Management – Albany, NY
February 2022 – March 2023
●Managed and directed 4 properties within the residential portfolio with 4 resident managers and over 800 units.
●Collaborated with cross-functional teams to address client concerns regarding contracts and service standards.
●Assisted in resolving billing and claims-related disputes, utilizing internal systems to analyze and correct errors.
●Conducted regular reviews of client feedback, driving the adoption of improved service protocols.
Portfolio Property Manager
Blue House Companies – Albany, NY
April 2021 – December 2021
●Managed a portfolio of 200 residential units, ensuring compliance with policies and maintaining clear communication with stakeholders.
●Resolved escalated customer service issues promptly, fostering long-term relationships with clients.
Portfolio Property Manager
Paragon Residential Management – Latham, NY
November 2015 – April 2020
●Interpreted contractual agreements to address tenant inquiries, ensuring accurate information and swift resolutions.
●Developed processes to document and track tenant interactions, improving accountability and service quality.
EDUCATION
Bachelor of Science Degree (B.S.) in Hotel Business Administration
University of Nevada, Las Vegas, Nevada
Awards: Honors and Dean’s List
Associates of Science Degree (A.S.) in Microsystems Computer Management
Bryant & Stratton College, Albany, New York
Associate of Science Degree (A.S.) in Hotel Restaurant Management
Schenectady Community College, Schenectady, New York
Awards: Honors and Dean’s List
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