Project Management It Solutions

Timothy Sutherland

West Des Moines, Iowa, USA +1-515-***-**** ******@*****.*** https://www.linkedin.com/in/tisutherland Director of Healthcare IT Solutions

Director of Healthcare IT Solutions with over 20 years of experience leading multi-regional teams and driving SaaS transitions across the United States, Canada, and the Middle East and Africa. Proven ability to expand client bases and drive revenue while ensuring service reliability and operational stability. Expertise in client relationship management, strategic planning, and talent development. Holds a Bachelor of Science in Medical Technology and is a member of the American Society of Clinical Pathologists and the Project Management Institute (PMP).

TECHNICAL PROFICIENCIES

Proficient: Healthcare IT Solutions, Change Management, Client Relationship Management, Strategic Planning, Performance Metrics Tracking, Agile Project Management, Business Continuity Planning, Disaster Recovery, Team Leadership, Operational Excellence, Revenue Growth Strategies, Sales Support, Contract Negotiations, Portfolio Management, RFP and RFQ Management

Intermediate: Process Redesign, SaaS Transition, Executive Stakeholder Engagement, Training & Development, Cross-Functional Team Collaboration, Client Value Optimization

Exposure: Cloud Integration, Mobile Health Solutions, Budgeting & Planning, Profit & Loss Management Skills: Strategic Business Development, Relationship Management, Leadership Development, Operational Efficiency, Client Retention Strategies, Market Expansion, Mentorship and Talent Development PROFESSIONAL EXPERIENCE

Regional Director Oracle Health Hosting Regional Executive MEA February. 2023 – December. 2023 Dubai, UAE Directed multi-regional teams in the UAE, Qatar, and Bangalore to deliver technical services and transition from PaaS to SaaS solutions across the Middle East and Africa. Oversaw 24/7 operations, ensuring infrastructure stability and business continuity, managing a matrix team of 30 associates.

● Achieved a 57% growth in the client base while retaining all clients eligible for renewal.

● Drove a 282% increase in hosting business revenue through technical leadership and business development.

● Maintained a 99.9% or higher uptime SLA for 90% of managed clients.

● Spearheaded talent development initiatives, facilitating team advancement.

● Oversaw operational excellence and stability across regional client operations. Regional Director CernerWorks Regional Executive MEA May. 2016 – February. 2023 Dubai, UAE Led direct sales and support across non-USA regions, managing client meetings, product demos, and RFP/RFQ responses. Oversaw a 34-member team in UAE, Qatar, and Bangalore, focusing on client acquisition and retention.

● Expanded market share into three new territories, establishing a strong client base.

● Improved response time for RFPs and RFQs by 30%, enhancing client satisfaction.

● Increased client retention by 40% through tailored service packages.

● Led cross-regional initiatives, streamlining workflows across sales and support.

● Reduced client-reported issues by 35% with proactive service monitoring. Client Results Executive Cerner Corporation August. 2011 – May. 2016 Dubai, UAE Managed the Oracle Health/Cerner partnership with SEHA, delivering healthcare solutions to 14 hospitals and 70+ clinics, serving 80% of the UAE’s capital population. Optimized service delivery and managed client relationships.

Tripled the program scale, rolling out a full health system and integrating 20+ new solutions.

Secured a formal reference client agreement, enhancing strategic partnerships.

Enhanced client relationship operations through a web-based portfolio management system.

Contributed to high-level decision-making in executive board meetings.

Delegated expanded CRE responsibilities to multiple associates as the program grew. EDUCATION

Bachelor of Science in Medical Technology, The University of Iowa Affiliations

Member, American Society of Clinical Pathologists (ASCP)

Member, Project Management Institute (PMP)

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