Customer Service Pharmacy Technician
Resume:
Denise Davis
Gulf Breeze, FL *****
*************@***.***
Professional Summary
I have 26 years of Customer Service experience in numerous lines of businesses which consists of Office Front Desk Receptionist, Retail Associate/Management, Medical Registration and Registered Pharmacy Technician, experience.
I have almost 2 years of Remote WFH experience.
During my position as a Store Manager I have experience in Office Procedures and have worked with numerous different computer programs.
Willing to relocate to: Gulf Breeze, FL - Destin, FL - Navarre, FL Authorized to work in the US for any employer
Work Experience
Sales Floor Associate
Marshall's and Homegood's-Destin, FL
December 2024 to Present
Sales Floor Associate. My main function is to push merchandise out in appropriate area to keep stocked shelves full.
Assist customers as needed.
I work different shifts during the work week as needed. Although I enjoy my work it is only a Part Time position. Was told there wouldn't be a chance of an opened FT position any time soon.
That's one reason for putting in this application for a FT position. Ambassador Resource Specialist
AbbVie-Gulf Breeze, FL
March 2024 to Present
Registered Pharmacy Technician
Walgreens Boots Alliance-Gulf Breeze, FL
October 2022 to September 2023
WFH taking calls from Patients routed from their Local Walgreens Pharmacy. Assisting patients with their prescription refills and status. I am also cross trained in Alliance RX Home Delivery service to assist patients with their accounts.
Champion Customer Service Advocate
Everise-Gulf Breeze, FL
November 2021 to July 2022
Work At Home call center. Accepting inbound calls from Members to assist with their Questions, concerns and/ or complaints. I assist Members with their needs concerning their Dental, Vision, Hearing and Transportation needs.
Documentation is done during the call of the transaction with the Member to be ready for the next call coming in.
ER Stat Registrar
R1 RCM-Miramar Beach, FL
April 2021 to September 2021
Work in a Hospital ER. Responsible for checking in patients for treatment. Gather Demographic information, Consent to treat and bill to be inputted as I receive information from the patient. Print out patients face sheet and stickers to attach for the Nurse to Triage patient to get ready to be seen by a Physician.
Other duties are clerical in nature.
Wellness Screener/Patient Advocate
Ascension Sacred Heart Hospital-Miramar Beach, FL
September 2020 to January 2021
I am positioned in different entry locations to screen employees coming into their shift, visitors screened, assist patients coming in at Family Birth Building and their family and visitors also Main Hospital. Report any unusual behaviors.
Assistant Grocery Specialist
The Fresh Market-Destin, FL
March 2020 to August 2020
Customer service, check in Truck Deliveries,as well as Vendors, process Invoices into Computer System, work out merchandise out to sales floor, Inventory control, change Product Merchandising as needed, Reset aisles as instructed by Corporate, Endcap changes, Inventory checks, every morning complete replenishment of products from report sent to us by Corporate, scan out damaged merchandise Store Manager
Rainbow Shops-Fort Walton Beach, FL
March 2019 to September 2019
All duties to keep the Business up and running. Advance Sales. Will be more specific at Interview. Supervisor/Keyholder
Shoe Station-Destin, FL
May 2019 to August 2019
Receiving merchandise, check in computer inventory, process transfers, process customer Internet orders and orders thru Amazon. Stock merchandise, flex shelves, back up register when needed, Supervise Associates on shift. Closing Store procedures including Cash Management. Store Manager
Dollar General-Miramar Beach, FL
February 2016 to February 2018
All responsibilities being in charge of a Store brings and some of other positions. Too long to list. within 5 months I started from Lead SA to Assistant Manager to Store Manager. I will be more specific at Interview. Shift Supervisor
Bealls Outlet-Fort Walton Beach, FL
May 2013 to February 2016
Responsibilities
Customer Service (on the phone and in person ), Organization of work area and store, Cashier duties and merchandise. Supervisory duties. Opening and closing store procedures, making sure Loss Prevention Procedures are followed, Office duties, MOD when Store Manager is not present. Skills Used
Supervisor and Manager skills, Organizational, computer, money handling skills. Customer Service / Sales Associate / Cashier
Stein Mart-Destin, FL
May 2015 to August 2015
Responsibilities
Customer Service( on the phone and in person ), Computer data entry, organizing office, filing, Accounts Receivables Processing and Merchandise Processing. Accomplishments
Very organized and tidy office. Paperwork in order in their appropriate files. Skills Used
Customer Service, Computer, organizational and filing skills. Customer service / Sales Associate / Cashier
Bed Bath & Beyond-Destin, FL
April 2015 to July 2015
Responsibilities
Customer service, sales, was assigned the Drapery Department where I ordered products, received shipment of merchandise to stock and restock. Flex Cashier duties. Accomplishments
Started as a Cashier and was promoted to Sales Associate in the Drapery Department. Skills Used
Customer service, sales, merchandising and Cashier skills. Education
Certification in Medical Technology
Ultimate Medical Academy-Clearwater - Gulf Breeze, FL February 2022 to April 2023
not completed in Business Management
Okaloosa Walton Community College - Fort Walton Beach, FL 1992 to 1993
Associates in Business
University of Maryland - Okinawa, Japan
1986 to 1988
Skills
• Pharmacy Technician Experience
• Computer literacy
• Telephony
• Supervisor and Management skills, Customer service, Cash management. Years ago I was employed as a Office Assistant. I am organized, efficient, detailed and responsible. 23 years Customer Service as well. I have 5 years experience in checking in truck deliveries and Invoicing. Corrections of missing items, damages etc. Involving the Suppliers and Vendors. (10+ years)
• Phone etiquette
• Customer service
• English
• Patient monitoring
• Microsoft Access
• EMR systems
• Calendar management
• HIPAA
• Microsoft Outlook
• Google Suite
• Medical terminology
• DocuSign
• Medical Office Experience
• Data management
• Key Holder (8 years)
• Software troubleshooting
• Operating systems
• Project management
• Payroll (3 years)
• Sales Experience (10+ years)
• Store Management Experience (3 years)
• Office Management (3 years)
• Leadership
• Merchandising
• Computer hardware
• Windows
• Time Management
• Communication skills
• Conflict management
• Microsoft Excel
• Microsoft Office
• Customer Service (10+ years)
• QuickBooks
• Proofreading
• Live chat
• Databases
• Recruiting
• Accounts receivable
• IVR
• QuickBooks
• Driving
• Cataloging
• Medical Receptionist
• Interviewing
• Clerical experience
• Accounts payable
• Triage
• Communication skills
• Payroll
• Research
• Data entry
• Planograms
• Computer skills
• Typing
• Accounts Payable
• Personal assistant experience
• Supervising experience
• Planograms (6 years)
• Adobe Acrobat
• Sales
• Insurance Verification
• Marketing
• Merchandising (5 years)
• Front Desk
• AI
• Medical records
• Leadership
• Retail Management (5 years)
• EMR systems
• Microsoft Excel
• Organizational skills
• CRM software
• Microsoft Word
• Interviewing (5 years)
• Social media management
• Office Management (3 years)
• Management Experience (5 years)
• Public health
• Assistant Manager Experience (2 years)
• Supervising Experience (8 years)
• Medical Scheduling
• Cash handling
• Microsoft Powerpoint
• Order entry
• Loss Prevention (3 years)
• Call center
• Front desk
• VoIP
• Recruiting
• Microsoft Office
• Medical Terminology
• Phone Etiquette
• Office management
• Accounts Receivable (2 years)
• Office Administration (4 years)
• Clerical experience
• Patient Care
• Cash management
• Cash register
• Microsoft Word
• E-commerce
• Google Docs
• Customer support
• HIPAA
Certifications and Licenses
Food Handler Certification
National Registry Of Food Safety Professionals
February 2020 to February 2025
Additional Information
My Work experience has covered the years of 1973 to 2025. My past work experience includes Store Manager,Assistant Store Manager, Lead Sales Associate/Key Holder, Supervisor for USA Air Force Club System in Customer Service /Teller position. Also at Air Force Base on Kadena AFB Okinawa Japan I worked at the on Base Bank started as Teller and was promoted to Commercial Teller. Which included different exchanges of foreign currency. Office position as Customer Service, Office Assistant, filing, completing forms, organizing office, operating office equipment and all other office duties. I would be an Essential Asset to the Company not only with my experience but with my bright personality, brilliant business mind and courteous empathetic attitude. I have past experience as a Assistant Office Support. Was also basically trained in Quick Books and Accounts Payable.
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