Customer Service Work-From-Home

AUJANIC JACOBS

**** ********* **, ************, ** 32218 678-***-**** **************@*****.***

Dedicated and customer-focused professional with over 5 years of experience in retail, inventory, and insurance services. Seeking a full-time, work-from-home role where I can leverage my strong communication, organizational skills, and dedication to provide outstanding service. Committed to delivering excellence, exceeding expectations, and contributing to a team-oriented environment.

EXPERIENCE

Package Handler FedEx Jacksonville, FL

May 2022- Present

Operate in a fast-paced logistics environment to efficiently scan, sort, load, unload, and stack packages for shipment.

Ensure accurate handling and timely processing of packages to meet shipping deadlines and maintain customer satisfaction.

Maintain compliance with safety protocols and operational procedures to ensure a secure and organized workspace.

Collaborate with team members to optimize workflow and improve efficiency within the shipping and receiving process.

Cashier Rowe’s IGA Jacksonville, FL

Aug 2021- Nov 2021

Delivered top-tier customer service through efficient scanning, bagging, and handling of transactions.

Processed various payment methods, ensuring accuracy and maintaining register balance.

Trained and mentored new team members in company protocols and customer service standards.

Maintained a clean and organized checkout area, contributing to a positive customer experience.

Inventory Associate WIS International Jacksonville, FL

Oct 2019- May 2020

Conducted precise inventory counts using handheld devices, ensuring data accuracy.

Communicated effectively with floor managers for optimal merchandise placement.

Managed travel inventory assignments across various store locations.

Cashier Winn-Dixie Jacksonville, FL

May 2018- Nov 2019

Efficiently processed high-volume transactions, maintaining a balanced cash register.

Assisted customers with inquiries, returns, and product information to enhance satisfaction.

Addressed and resolved customer complaints professionally.

Enforced store policies, including ID verification for restricted sales.

Insurance Adjuster State Farm Winter Haven, FL

Aug 2016- Dec 2020

Investigated, evaluated, and resolved insurance claims by assessing property, liability, or personal injury damages.

Gathered evidence and documented findings to determine validity of claims.

Analyzed policy coverage and communicated claim decisions to policy holders, ensuring clarity and adherence to company guidelines.

Prepared detailed reports and maintained accurate records to support claim outcomes and compliance with regulatory standards.

Inventory Associate WIS International Jonesboro, GA

Oct 2014- Jan 2015

Performed detailed inventory counts, maintaining accuracy and productivity.

Addressed inventory discrepancies and ensured smooth supply flow.

EDUCATION

Union Grove High School

McDonough, GA Class of 2014

SKILLS

Accurate Data Entry & Typing

Strong Verbal & Written Communication

Customer Service Excellence

Tech-Savvy with Attention to Detail

Inventory Control & Auditing

Cash Handling & Register Operations

Exceptional communication

Multi-Tasking & Time Management

Organizational & Problem-Solving Skills

Training & Mentorship

Contact this candidate