Customer Service Representative

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

Vincent Holm

1-219-***-**** **********@*****.*** Buffalo, MN 55313 Motivated self starter, provides warehouse support to meet facility productivity and quality goals. Maintains audit-ready sanitation standards, promoting safe, clean and productive work environment. Flexible to work overtime and fluctuating shifts.

• Pallet building • Inventory counting • Product verification

• Customer service • Forklift Operations • Heavy Lifting

• Teamwork and collaboration • Complex Problem-Solving • Material handling

• Warehouse safety • Trash Collection • Packaging and labeling

• Quality Control • Pallet jack handling • Material Safety Data Sheets

• Microsoft Excel • Punctual and Dependable

Warehouse Associate

Amazon, 2021 - 2024

• Operated material handling equipment to move goods.

• Loaded and unloaded trucks with forklifts or pallet jacks.

• Picked orders accurately using handheld scanners.

• Wrapped pallets securely in preparation for shipping.

• Operated various warehouse machinery, such as conveyors or sorting systems.

• Lifted weights of up to 50lbs while minimizing risk of personal injury. Line Cook

Cracker Barrel, 2020 - 2020

• Followed proper sanitation practices to maximize safety and prevent cross-contamination.

• Carried out orders to meet demand in fast-paced environment. Customer Service Representative /Dme

Vyto's Pharmacy and medical equipment, 2017 - 2018

• Documented, researched and resolved customer service issues.

• Built trusting relationship with customers to better understand needs.

• Handled customer inquiries, payments and service requests.

• Collaborated with colleagues and co-workers to deliver quality customer experience.

• Enhanced customer satisfaction with fast, knowledgeable service. EDUCATION

• Trained new Customer Service Representatives on company policies, procedures, and best practices. Customer Service RepresentativeCustomer Service Representative Lowe's, 2017 - 2018

• Anticipated needs and resolved problems to keep customers happy.

• Built trusting relationship with customers to better understand needs.

• Delivered fast and friendly service to handle questions and service complaints.

• Met personal, team and company goals in customer service environment.

• Contributed to team effort by meeting performance goals and assisting colleagues when needed. Customer Service Representative /DME

Hooks oxygen and medical equipment, 2017 - 2017

• Anticipated needs and resolved problems to keep customers happy.

• Handled customer inquiries, payments and service requests. Customer Service Representative /Liaison /DME

Apria healthcare, 2001 - 2017

• Delivered fast and friendly service to handle questions and service complaints.

• Handled customer inquiries, payments and service requests.

• Met personal, team and company goals in customer service environment.

• Collaborated with colleagues and co-workers to deliver quality customer experience.

• Built trusting relationship with customers to better understand needs.

• Managed customer calls efficiently in fast-paced call center environment.

• Anticipated needs and resolved problems to keep customers happy.

• Answered inbound calls to handle various concerns, set appointments and close sales.

• Enhanced customer satisfaction with fast, knowledgeable service.

• Participated in workshops and seminars to continuously improve personal skills related to position. Completed administrative tasks such as filing paperwork or organizing digital documents related to customer interactions.

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• Provided accurate information about products and services to customers.

• Addressed and resolved customer concerns and complaints.

• Trained new Customer Service Representatives on company policies, procedures, and best practices. Hi school graduate

Anoka senior high, Anoka, MN

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