Project Manager Management

JENNIFER JOY HELD 561-***-****

**** ***** ***** * ********@*****.***

Palm Beach Gardens, FL 33418 www.linkedin.com/in/jenniferheld1

SUMMARY

Goal-oriented project manager with over 14 years of lean/six sigma for manufacturing operations and the service

industry, audit and logistics and cost account management experience with a Fortune 100 company. Strong skills

in facilitating, risk and opportunity management, planning, administration and customer service. Extensive

experience in team development, project management and program implementation. Strengths include

organization, change management, solid communication and problem-solving skills.

PROFESSIONAL EXPERIENCE

Palm Beach Organizing West Palm Beach, FL 2015 - Present

Owner

I am currently the owner and operator of a small organizing business. Within this business I utilize many of the process improvement skills that I have obtained over the last decade. My services include organizing homes and offices with the intent of imparting an organizing process that the client can continue to apply in their daily life.

Sikorsky Aircraft via Butler America West Palm Beach, FL 2014 - 2015

Project Manager with the Test & Evaluation Team

Cost Account Manager for approximately $100M for the CH-53K program. This position has provided me strong project management experience and the opportunity to utilize the necessary coordination skills to work with distributed functional groups. It requires me to use my ability to recommend controls and the appropriate corrective actions to the current cost and schedule variances.

•Trained multiple aircraft managers on the business needs of earned value.

•Utilized my strong business acumen and analytical ability to create technical reports that require collecting, analyzing, and summarizing information and trends.

•Ability to monitor project progress by tracking activity; resolving problems; publishing progress reports; and recommending actions.

Lockheed Martin 2000 – 2013

Special Programs Project Manager Riviera Beach, FL 2007 – 2013

Led program excellence planning efforts, facilitated lean/six sigma projects to identify waste and improve efficiency on two classified programs. Monitored and reviewed team deliverables. Engaged in daily interface with customers.

•Through process improvement initiatives increased program deliverable timeliness promptness from 41% to 98%.

Enable the program to consistently meet deadlines for key reports; timeliness of these reports was a key factor in achieving program incentive Award Fee.

Developed metrics to better manage customer. Resulting in 100% incentive Award Fee for program.

Coordinated earned value management system (EVMS) metrics for over 48 cost accounts allowing program management to efficiently allocate resources.

Site Lead, Operations Leadership Development Program (OLDP) Riviera Beach, FL 2005–2013

Point of contact for all site OLDP efforts.

•Facilitated the recruitment of OLDP candidates at regional recruitment events.

Interviewed and hired all OLDP members for the site.

Evaluated and implemented leadership training opportunities.

Mentored incoming OLDP personnel.

Site Lead, Lean/Six Sigma Black Belt Riviera Beach, FL 2006– 2007

Identified site-wide projects and facilitated lean/six sigma projects to identify waste and improve efficiency.

Led all functional groups to identify key product indicators to consistently manage projects, this year-long accomplishment led to a promotion.

Identified Lean/Six Sigma opportunities that resulted in the site yearly goal of $2.8 million being achieved before the third quarter.

Manufacturing Program Manager (MPM) Riviera Beach, FL 2006

Performed as MPM on two programs simultaneously. Managed scope, budget and schedule through the initial

phase of the programs and first vehicle builds. Responded to management requests regarding vehicle assembly

and schedule milestones per program contract specification. Acted as a liaison between the

manufacturing/assembly personnel and senior management.

Instituted training regiments and tracked training compliance.

Scheduled manpower requirements.

Established budgets and schedules to meet customer requirements.

Staff Project Manager Omaha, NE 2004 – 2006

Performed as the Technical Assistant to the Program Manager of the US Presidential Emergency Command Center Upgrade program. Provided a full, $45M, upgrade to the infrastructure.

Interfaced with employees of diverse backgrounds, management and military customers.

Developed new and improved existing processes utilizing Lean Six Sigma methods

Performed as Cost Account Manager (CAM) for over 15 cost accounts.

Managed staff meetings; prepared briefings for monthly program reviews.

Led weekly Technical Information meetings with customer attendance.

Developed metrics and technical bulletins for meetings with customers, teammates, employees and management.

Regularly acted as PM in his absence.

Acted as the program risk and opportunity (R/O) manager and trainer.

oIdentified and tracked risks and opportunities relative to cost, schedule and technical performance

oLed team that streamlined Lockheed Martin Corporate process program R/O development

Business Leadership Development Program Corporate Internal Auditor Nation-wide 2002 – 2004

Evaluated the effectiveness of corporate-wide program management processes and tools and conducted compliance audits throughout multiple LM companies.

Led multiple audit teams and have been recognized for my interpersonal skills and ability to maintain positive communication with all levels of management.

Personal endeavors resulted in improvements throughout multiple areas including sensitive information controls, production operations, risk management, hardware design and program planning.

Member of Corporate Policy Review board comprised of 21 members representing the corporate interests of over 140,000 employees.

Reviewed draft versions of all corporate policy statements, headquarter functional policies and procedures being proposed for implementation or under review for revision.

Operations Leadership Development Program (OLDP) 2000 – 2002

The Lockheed Martin OLDP program consists of 4, 6-month cross-functional rotation assignments designed to provide experience over a broad area of business.

oRotation 1 – Supplier Quality Assurance Engineer Moorestown, NJ

oRotation 2 – Production Control Analyst Moorestown, NJ

oRotation 3 – Group Purchase Agreement Commodity Manager Camden, NJ

oRotation 4 – Operations Quality Special Projects Oldsmar, FL

Owner and Operator, Johnson’s Welding & Steel Erection Mt. Laurel, NJ 1997 – 1999

Start-up of both Johnson’s Welding and Steel Erection (a non-union, company) and C.A.J. Erectors (a unionized company). Supported project baseline cost and schedule development, change order and delivery orders. Responsible for employee recruitment, selection, training, and disciplinary actions including terminations.

Led customer and supplier interface, negotiations and discussions

Primary in the preparation of proposals, negotiation of contract and contract changes, operating budgets and financial terms/conditions of contract

Responsible for payroll administration and tax preparation for 50 employees.

EDUCATION

Rutgers University Graduate School Camden, NJ

Masters in Public Policy and Administration

Rutgers University Camden, NJ

Bachelors in Political Science

SPECIAL SKILLS

Certified Lockheed Martin Lean/Six Sigma Black Belt

Graduate of Lockheed Martin Operations Leadership Development Program (OLDP)

Graduate of Lockheed Martin Business Leadership Development Program (BLDP)

In-Active TS/SCI with Poly Clearance

wInsight, Primavera, Contract Operating System (a homegrown EV engine), Microsoft suite

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