Customer Service Direct Support

**** ****** **** **, ***** CITY, US, ***** •

***********@*****.*** • 980-***-****

AISHA HENDERSON

Direct Support Professional

PROFESSIONAL SUMMARY

Direct Support Professional with over 15 years of experience dedicated to empowering individuals with disabilities to lead self- directed lives and integrate into their communities. Demonstrates expertise in customer service and operational skills, including forklift and pallet jack certifications, enhancing workplace efficiency. Committed to fostering inclusive environments and advocating for individuals' needs while excelling in dynamic and fast-paced settings. EMPLOYMENT HISTORY

DIRECT SUPPORT PROFESSIONAL Dec 2017 - Aug 2024

InReach Charlotte Charlotte, North Carolina

INVENTORY/ RECEIVING CLERK Jun 2015 - Feb 2018

Sygma Network Charlotte, North Carolina

CUSTOMER SERVICE REPRESENTATIVE Jun 2015 - Feb 2018 Sygma Network Charlotte, North Carolina

MERCHANDISING SPECIALIST Dec 2009 - Mar 2015

Pierre's Ice Cream Cleveland, Ohio

Facilitate community integration for individuals with disabilities, enhancing social inclusion. Advocate for personal goals and needs, fostering self-expression and empowerment. Support individuals in diverse settings, promoting independence and community engagement. Developed tailored support plans, resulting in increased self-advocacy and empowerment for individuals with disabilities. Implemented community programs to boost integration, leading to improved social inclusion and empowerment for individuals with disabilities.

Executed daily inventory counts for frozen, cooler, and dry products, ensuring accuracy. Collaborated with departments to maintain seamless merchandise flow and information exchange. Adhered to HACCP and MSDS guidelines, supporting compliance in inventory processes. Assisted with purchasing, managing overstocks, shortages, and out-of-stock situations. Scheduled inbound loads, optimizing receiving staff efficiency and accuracy. Streamlined communication across departments to ensure seamless inventory management and enhance workflow efficiency. Analyzed inventory discrepancies, reducing errors and enhancing accuracy in stock levels through effective audits and data management.

Handled customer inquiries and complaints, ensuring prompt resolution and satisfaction. Processed and verified orders, improving accuracy and efficiency in order handling. Collaborated with departments for follow-ups, enhancing interdepartmental communication. Maintained accurate records and documentation for quick reference and streamlined operations. Resolved customer inquiries efficiently, ensuring satisfaction and fostering repeat business through adept communication and problem-solving.

Reviewed and verified order details, ensuring accuracy in merchandise identification and documentation, preventing potential discrepancies.

Managed product displays, boosting visibility and driving customer engagement. Enhanced customer service, fostering strong relationships with clients and store management. Identified new sales opportunities, contributing to increased revenue and market presence. Streamlined product placement process, enhancing visual appeal and customer engagement, leading to noticeable sales growth.

Executed strategic product promotions, successfully introducing new lines and driving increased customer interest and store foot traffic.

Built strong partnerships with store management, fostering a cooperative environment and improving merchandising efficiency.

EDUCATION

DIPLOMA Aug 2000 - Apr 2004

John Marshall High School Cleveland, Ohio

AUG 2011 - JAN 2012

Central Piedmont Community College Charlotte, North Carolina Notary Certificate, Cake Decorating and Design Certificate, Serve Safe Certificate SKILLS

Customer Service (Experienced), Data Entry (Beginner), Sales (Skillful), Operations (Experienced), Filing, Fork Lift Certified(Skillful), Pallet Jack Certified(Experienced), Advocacy, Community Programs, Social Inclusion, Inventory Management, Tailored Support, HACCP Compliance, Empowerment, Conflict Resolution, Team Leadership, Crisis Intervention, Health and Safety, Project Management, Behavioral Support, Patient Care.

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