Project Manager Management

Michael P. Miller

608-***-**** - *********@*****.*** - linkedin.com/in/millermpm

Data Analytics, Project Manager, Quality Assurance

Data Analysis • Creative Problem Solving • PMO Evolution • Project Management • Stakeholder Collaboration

• Technology Automation & Tool Adoptions • Dashboard Design • Cross-Functional Communication

A PMP and CSM-A certified expert known for building high-performing teams focused on continuous improvement and accountability. Adapting communication and leadership styles to ensure stakeholder engagement at all organizational levels.

Career Experience

Land’s End October 2023 - December 2023

Project Manager Supervised technical and management staff in Agile and Waterfall method projects and collaborated with functional and business stakeholders in solving complex issues by applying data analysis insights. Reported to the PMO manager, crafted executive summaries and presentations, communicated goals to cross-functional teams.

Improved security and efficiency by shifting local user drive data to cloud one drives, reducing hardware demand and support, upgrading phone systems at five global sites, decommissioning thirty two outdated servers, modernizing sixteen client conference rooms, applying transparent status tools, and prioritizing tasks.

Resolving delayed projects worked with vendor to settle outstanding issues with hardware, replacing outdated and ineffective firmware, architecting and installing test models. Establish acceptance criteria and evaluating store-level performance. Negotiating with vendors to cover replacement hardware and installation costs.

Communications upgrade worked with facilities and IT to upgrade phone communications to current standards, requiring replacement of twelve servers and phones across three campuses. Resulting in current, reliable communication with a cost savings for the company.

Hy Cite, Madison, WI June 2018 – February 2023

Project Management Office Analyst (January 2021 - February 2023)

Reported to the PMO director and steered 50 staff supporting Data Warehouse development and infrastructure projects. Generated departmental status reports, oversaw Power BI dashboard and resource allocation solutions.

Organized Project Management by consolidating multiple project management resources to Azure DevOps and PPM Express. Integrating code release workflow, acceptance criteria, and executive sign-offs to the Code release process.

Streamlined departmental costs by reviewing software licenses and external vendor contracts, eliminating unnecessary resources. Presenting quarterly to C-level staff.

Established PMO KPIs by designing and launching Power BI dashboard and reporting functions. Created a company wide PMO analytic suite to monitor project and ticket status across multiple teams in the PMO and internal support, providing clear visibility of progress.

Established Data warehouse by assisting the data warehouse director in researching existing data base using SQL queries, building intelligence visualization briefs to monitor system health and product usability. On-boarded Snowflake and used MS Power BI, Azure DevOps, Python, and Zoho Analytics.

Project Manager, Scrum Master (June 2018 - January 2021)

Reported to the development manager. Facilitated development teams, Scrum ceremonies and planning. Coached and mentored multiple Scrum teams focused on continuous improvement, collaboration and consistency across all teams. Partnered with stakeholders to gather appropriate acceptance criteria and goals.

Developed Agile, Change Management and Scrum by improving communication with Stakeholders, defining requirements, implementing and maintaining documentation, setting goals, and providing backups to product owners to ensure organizational advancement.

Developed Culture by focusing on continuous improvement, acknowledging and celebrating individual and team accomplishments, joining internal stakeholders in devising new communication methods to eradicate knowledge silos and growth barriers, and standardizing agile practices.

SOI / TriNet, San Leandro, CA June 2005 - February 2018

Quality Assurance Manager, Site Administrator (Belfast, ME)

Directed fifteen employees and vendors at three facilities and oversaw quality assurance projects and processes. Reported to the chief information officer, established a new Maine office. On-boarded staff by leading recruitment efforts to attract technically advanced candidates, logged, tracked, and documented software release defects, and steered production processes.

Created Belfast office Working with CIO, Recruited and validated potential staff. Identified potential locations. Working with the IT staff in Carolina built out network and established connection with corporate office.

Established Quality Assurance Department Managed twelve employees in the United State and India. Developed QA standard operating procedures crafting and leading training in SQL, Excel, and Selenium. Implemented testing automation and managed multiple software development projects across the department.

Increased software quality and reliability by training QA staff, creating, procedures and automation guaranteeing high-volume processing and functionality.

Education & Professional Development

The University of Maine Business Administration

Project Management Institute, Project Management Professional (PMP)

Scrum Alliance, Advanced Certified Scrum Master (A-CSM)

Wisconsin School of Business, Advanced Management & Leadership Certificate

University of Maine, Supervisory Leadership Certificate

Coursera (IBM Developer Skills Network), Python Project for Data Science & AI Certified

Snowflake, Hands-On Essentials Data Warehouse

Technical Proficiency

MS Office Suite & Project, Power Automate, Azure DevOps, Python Analytics, Microsoft Power BI. Tableau, Snowflake, Zoho Analytics, Salesforce, Agile, Waterfall, PPM Express, Engine Service Desk Management Systems, Jira, Confluence, Trello, Monday.com, Zoom, Teams, Asana, Google Suite

Professional Associations & Community Involvement

MBNA, Basic & Intermediate Excel Instructor, Madison Power BI User Group, Organizer & Member Pilots ‘N Paws, National Multiple Sclerosis Society, World Central Kitchen, American Lung Association, Wisconsin River Alliance, Trout Unlimited, Habitat for Humanity, International Crane Foundation

Contact this candidate