Home Loan Wells Fargo

JULIE A. MCDERMOTT

******************@*****.*** 515-***-**** Iowa, IA 50265

Skills

Ability to meet tight deadlines

Excellent verbal and written communication skills

Strong analytical skills

Ability to adjust in a fast-paced environment

Ability to maintain a positive outlook under high stress

Classroom Management

Experience

Teacher Associate West Des Moines School District - West Des Moines 08/2022 - Current

Help keep students focused on work

Supervise students before school, after school and during lunch

Help maintain a positive learning environment and support the lead teacher

Communicate with colleagues regarding student progress and providing feedback Home Loan Processor Wells Fargo Home Mortgage 08/2019 - 07/2022

Perform file review of complex home loan applications

Ensure all compliance and underwriting guidelines are met

Prioritize and manage assigned pipeline to meet deadlines and performance metrics

Support complex administrative, customer support and operational processes on home loan applications

Collaborated with external customers, agents, brokers, and counterparties to obtain missing information and documentation, submit loans for underwriting review Home Preservation Specialist II Wells Fargo Home Mortgage 06/2014 - 08/2019

Analyze and process consumer home loan modifications in the work pipeline

Consult with customers providing status of modification and next steps of the process

Partner with underwriting to ensure customers paperwork is in order and modification can be approved

Receive payments and process in the payment system

Perform excellent customer service skills to enhance the customer experience, minimize risk and maximize efficiency

Home Loan Processor III Wells Fargo Home Mortgage 11/2011 - 04/2014

Analyze and process Home Affordable Refinance Program (HARP) loans

Research home titles, insurance documents, and subordinations for accuracy of proper documentation

Partner with underwriting, sales, and external customers in an efficient and effective manner

Consult with customers through the entire process of the loan and after funding resolving any concerns

Review home appraisals

Loan Specialist II –Non-Escrow Tax Department Wells Fargo Home Mortgage 02/2004 - 01/2011

Subject matter expert for training co-workers on Non-Escrow Delinquency Queue System

Researched and processed delinquent taxes for customers

Processed incoming correspondence for Non-Escrow and Reverse Mortgage customers, including tax payments, tax bills and all customer inquiries

Liaison between tax offices, customers and Wells Fargo Home Mortgage to ensure tax payments were paid in timely manner

Analyst I— Investor Services/GNMA Wells Fargo Home Mortgage 03/2006 - 09/2006

Researched and analyzed Servicemembers Civil Relief Act (SCRA) loans

Researched GNMA security claims

Reviewed RPB Chase verifications during GNMA cut-off

Called representatives for security holders

Processed and mailed dividend checks to security holders Accounting Clerk II Wells Fargo Home Mortgage 10/2001 - 02/2004

Verified debits and credits on journal entry spreadsheets

Researched and processed refund and return checks

Delivered mail, faxes, appraisal invoices, and check requests to internal customers

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