Vice President Technology Solutions

Ravi Murugan Orlando, FL ***** 408-***-****

******@*****.*** www.linkedin.com/in/5ravimurugan

Vice President

15+ years of success leading transformation of challenging business initiatives into sustainable, yet innovative, technology solutions.

Energetic leader with acute business acumen and expertise creating and executing vision for building innovative technology solutions. Expertise in software design, development, and integration to support next-generation platforms, managing delivery from strategic concept to final solution of high availability, high speed, redundant, scalable software and data architecture. Equally capable of building and managing high-performing teams or working independently to enhance performance, boost competitive advantage, and increase bottom-line gains. Engaging communicator; able to forge solid relationships with key internal and external stakeholders and foster collaborative partnerships across multiple operations.

Highlights of Expertise

● Strategic & Tactical Planning ● DevOps ● Coaching & Mentoring

● Software Architecture ● Microservices ● Agile Methodologies

● Performance Optimization ● Budget Management ● Stakeholder Engagement

● Change Management ● Network Security ● Team Building & Leadership

● Operations Management ● Scalability ● Technical Troubleshooting Professional Experience

Disney Vacation Club, Kissimmee, FL contracting via INSPYR Solutions Technology Leader Consultant (Mar 2024 - Present)

Tools & Technologies: Java, Spring Boot, Microservices, Angular JS, Kafka, Spring REST, Spring Security, RESTful Web Services & API, MariaDB, MySQL, Docker, Jenkins, Terraform, AWS VPC, Loadbalancer, EC2, S3, Route53, Kubernetes, AppDynamics, Splunk, WebSequenceDiagram, BlueDolphin & Gliffy.

● Managing remote teams in India Cap Gemini, HCL Technologies, Earnst & Young & Accenture teams for Disney Vacation Club product sustaining.

● Led the high-level design and execution of the DVC RIM Purge project.

● Designed and documented REST API specifications for the DVC Terraform Upgrade Project.

● Identified and addressed gaps in Member web service deployments on AWS through backlog creation (2 epics, 11 stories).

● Demonstrated strong leadership by planning, designing, developing, and implementing multiple projects.

● Fostered collaboration across various teams (customers, business analysts, solution engineers, team members) to translate business requirements into high-quality technical solutions.

● Championed the implementation of industry best practices for application development.

● Effectively resolved complex technical issues by applying company policies and procedures.

● Prepared accurate estimates for tasks and projects. continued…

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● Led the design process for new software platform features and enhancements.

● Contributed to well-structured, maintainable program code.

● Ensured adherence to established policies and procedures within technology and corporate environments.

Tompkins Robotics, Orlando, FL

Vice President Software Engineering (2019 – Aug 2023) Tools & Technologies: Kubernetes, Whitesource (Mend), Upguard, Vanta, SOC2,AWS, Java 8, AngularJS 13, Spring Boot, Microservices, Apache Camel - Enterprise Integration Pattern, Apache ActiveMQ Artemis, Spring REST, Spring Security, Hibernate, Hazelcast, XML, Apache Tomcat, MySQL/ MongoDB, Docker, Jenkins, Ansible, IoT Platforms, Responsive Web, RESTful Web Services & API Set corporate IT vision and planned detailed budget, driving high-level strategic planning of software development projects to optimize resource utilization and lessen development times. Lead remote DevOps teams, leveraging innovative technical solutions to improve application performance, reduce downtime, and improve reliability, achieving engineering excellence. Foster collaborative culture, collaborating with product owners to define and prioritize product vision and strategy. Partner with Director of Architecture to design and implement microservices platform enabling product scaling for large customers. Coordinate with Director of Services to ensure seamless software release delivery. Cultivate strong relationships with vendors and contractors, negotiating and maintaining mutually beneficial contracts and statements of work. Collaborate with Quality Lead Director to build test automation suite and maintain quality standards. Facilitate weekly meetings with C-level executives, providing project progress and product updates.

● Launched 40+ deployments for more than 20 different companies over span of four years, including five major and 28 minor software releases and raising number of implementations from 4 to 44.

● Boosted revenue from $12M in 2019 to target of $80M in 2023, increasing repeat customers from 2 to 10.

● Developed framework for hyper-scaling tWES software systems; architected and launched framework supporting horizontal services scaling for warehouse sorting system.

● Enhanced systems security, upgrading development technical stack and addressing more than 1000 security vulnerabilities.

● Led adoption of Agile methodologies, fostering self-management and continuous improvement culture.

● Collaborated with internal teams to ensure code quality, implementing single sign-on (SSO) solution using Keycloak, open-source identity and access management platform, saving significant costs by avoiding OKTA integration.

● Improved customer satisfaction survey results by integrating next-generation reports using Superset software.

● Championed and led initiative to implement observability stack to enable real-time monitoring and visualization of critical metrics.

● Drove development and implementation of JMeter automated test suite for warehouse execution system, reducing testing effort and time while improving accuracy and issue resolution. Lockheed Martin, Orlando, FL Contracted via APEX Systems, Orlando Technical Architect (2017 – 2019)

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Tools & Technologies: AWS Government Cloud, CI/CD, Java, Spring MVC, Hibernate, Oracle SQL, JavaScript, HTML, Ajax, RESTful Web Services API, JBoss Application Server, Crucible, JIRA, Agile, Jenkins, Docker, AWS Cloud Watch

Architected and designed features and new interfaces, recommending innovative processes and best practices. Performed backlog grooming, contributing to status updates to ensure project priorities and milestones were met. Mentored junior developers, troubleshooting and resolving complex issues. Liaised with government stakeholders to collect data and determine requirements for Training Army Defense Simulation System Maintenance Program. Developed REST APIs for mobile applications and new features for existing applications, deploying releases into AWS Government Cloud.

● Simplified user authorization process, architecting and designing single sign-on feature for government program.

● Deployed applications into AWS Government Cloud using CI/CD pipeline and blue-green deployments.

● Led 23-member cross-functional team in designing and developing internal CLA/CDF MVC framework and Spring MVC architecture.

SuperSoft Solutions, Cupertino, CA

Co-Founder (2016 – 2017)

Tools & Technologies: Cisco Unified Contact Center Enterprise (UCCE), AWS, Spark Streaming, Java, Spring Boot, Hibernate, AngularJS, MySQL, HTML/CSS, JavaScript Co-founded technology consulting startup and led technical teams in delivery of solutions to clients, managing day-to-day operations, including client management, business development, and project management. Led organization-wide technology strategy development. Directed and mentored team of 15 developers, providing technical guidance to ensure successful project delivery.

● Developed and deployed \ e-commerce website for startup, enabling them to establish online presence and increase sales

● Implemented AWS VPC and Spark streaming to tap social media context for LigaData, providing insights to improve their marketing strategy

● Successfully implemented Cisco's UCCE integration projects for Wells Fargo Bank, enhancing their call center capabilities Handled day-to-day operations of company, including client management, business development, and project management Cisco Systems, Inc., Bangalore, India

Senior Software Engineering Manager (2014 – 2016)

Tools & Technologies: Cisco UCCE, Cisco Unified Contact Center Express (UCCX), Cisco Hosted Collaborated Solutions (HCS), AWS, Scala, Spark, Java, J2EE, RESTful API, Python, Javascript, Node Js, Angular JS, React, Informix DB, VMware, Linux, GitHub, SaaS, Jenkins, Tomcat, Apache, Linux, Rally, JIRA, Perforce, Openfire, Cassandra, Clearquest

Served as software development manager for Cisco Finesse, next-generation agent and supervisor desktop providing collaborative experiences for multiple communities. Spearheaded technical development, delivery, and launch of desktop in collaboration with external stakeholders, successfully transitioning product from San Jose, CA location to Bangalore, India.

● Migrated 98% of legacy tools of Cisco agent desktop tool and CTIOS to Cisco Finesse within six month timeframe with no impact to customers.

● Slashed mean time to recovery (MTTR) of customer-found defects by 45% within three months.

● Drove successful on-time delivery of engineering releases of new interactions of Cisco Finesse.

● Developed and managed high-performing 24-member team, including two first-line managers, and direct reports of 14-member team.

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● Managed lab resource budget for all programs in Bangalore site, introducing zero-dollar budget on all CapEx for three straight quarters, saving millions of dollars. Cisco Systems, Inc., Bangalore, India

Software Development Manager (2013 – 2014)

Tools & Technologies: UCCX, UCCE

Managed re-architecture of Cisco Unified Intelligence Center, improving scalability and implementing active workflow between internal teams. Resolved daily obstacles raised by engineering teams, managing velocity and mitigating risk. Facilitated daily synchronizations with Seattle counterpart.

● Managed cross-functional 20-member delivery team combining in-house and external resources, including contractors from WIPRO (Bangalore).

● Led continuous process improvements, cutting sustenance activities by 40% across entire business unit

Cisco Systems, Inc., San Jose, CA

Technical Lead (2006 – 2013)

Tools & Technologies: Java, J2EE, RESTful API, JavaScript, Angular JS, Play Framework, Python, Oracle DB, VMware, Linux, GitHub, SaaS, Rally, JIRA & PostgreSQL Served as Agile coach for 70-member cross-functional team in widely disparate geographic locations

(CA, China, Belgrade). As Agile proxy product owner for topology team, deployed, installed, and licensed deliverables for multi-site environment designed for disaster recovery. Built and managed development team for Cisco WebEx, designing synchronization mechanism between enterprise and Cloud.

● Managed 35-member, multi-site sustaining team that developed first version of on-premise WebEx conferencing product, ensuring solution was scalable to various deployment sizes with highly available architecture.

● Directed 19-person offshore team in Belgrade to facilitate all MeetingPlace sustaining activities and deliver major feature release.

Additional Experience

Principal Software Engineer, Aspect Software Inc., San Jose, CA Software Engineer, Omron Corporation, Kyoto, Japan Software Developer, PSG Hospitals, Coimbatore, India Education

Master of Business Administration, General & Marketing DeVry University, San Jose, CA (GPA: 4.0/4.0)

Master of Science, Computer Applications

PSG College of Technology, Coimbatore, India

Bachelor of Science, Computer Science

Bharathiar University, Tamil Nadu, India

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Technical Proficiencies

Software & Tools JavaScript, Perl, Java, SQL, XML, Spring MVC, Hibernate, Oracle SQL, HTML, Ajax, RESTful web services API, Crucible, JIRA, Jenkins, Docker, Angular JS, Spring Boot, GitHub, Rally, Python, Tomcat, Perforce, Openfire, Cassandra, UCCE, UCCX, Clearques, Oracle, .NET C# Systems & Servers Amazon Web Services (AWS), Software-as-a-Service (SaaS), Linux, Unix, JBoss Application Server, VMware

Technology

Concepts

Cisco Technologies, Microservices, Cloud Applications, System Architecture, Software Design, DevOps, Scalability, Infrastructure, Engineering, Software Development Life Cycle (SDLC), Project Management, Requirements Analysis, Distributed Systems, Web Applications, Single Sign-on Solution, Automated Testing, CI/CD, Scripting

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