Project Manager Scrum Master
Resume:
William Shipley
Agile & Scrum Master Project Management Leader
San Antonio, Tx 78253 • *********@*****.*** • www.linkedin.com/in/williamshipley • 210-***-****
Dynamic Agile Coach, Scrum Master and Project Manager with over 30 years of experience in Information Systems, team training, and development. Specializing in project management, change management, business process improvement, and IT strategy, focused on continuous professional development, team empowerment and excellence.
KEY EXPERTISE
Agile Methodologies Agile Project Management Application Development Business Analysis Business Process Improvement Change Management Coaching & Training Communication Cross-Functional Team Leadership Database Administration ERP Implementation IT Management IT Operations IT Strategy Project & Program Management Resource Management Scaled Agile Framework (SAFe) Software Development Strategic Thinking Team Building Vendor Management
PROFESSIONAL EXPERIENCE
Lead Scrum Master / Team Coach / Sr. Technical Project Manager August 2016 - Present
USAA, San Antonio, TX
Mentor Agile teams on effective Agile principles while promoting transparency and respect among members; established bi-weekly coaching sessions that led to refined conflict resolution skills within the group.
Lead the Service Account Migration Project as a Technical Project Manager and Release Train Engineer, coaching agile teams across USAA Bank, resulting in improved regulatory adherence and project success processing over 17,000 service accounts.
Transform middleware and member-services agile teams into high-performing units, enhancing productivity and efficiency through strategic coaching and support.
Direct the Justice League and The Silent Force Disputes agile teams for over two years, reducing customer dispute resolution times and improving overall team performance.
Spearheaded the integration of best practices in dispute processes alongside Technical Teams, resulting in a significant increase in case resolution efficiency and providing a seamless experience for USAA members.
Facilitate the implementation of the new Visa Claims Resolution (VCR) process, ensuring seamless integration and operational readiness and enhancing the efficiency of dispute handling.
Earn 15 SAFe©, Scrum Alliance, and ICAgile certifications, demonstrating a commitment to continuous professional development and staying current with industry standards. Served as course instructor for 14 SAFe classes.
Sr. Technical Project Manager / Acting Telecom Manager July 2014 - August 2016
HOLT CAT, San Antonio, TX
Directed a cross-functional team of 35 employees and 4 vendors to implement a $1.8M Warehouse Management System across 32 locations, achieving operational efficiency through streamlined processes and enhanced system integration.
Subject matter expert for the Warehouse Management System, providing executive management with best practice insights and expanding scope to include telecom manager.
Implemented the integration of a new system for the initial 4 locations, providing 30 users with training that resulted in increased order fulfillment speed by 23% and improved inventory accuracy.
Implemented an iPad deployment project for the sales force, streamlining customer support and sales processes across four product divisions, resulting in higher field productivity.
Project Management Consultant January 2011 - July 2014
Independent Consultant, San Antonio, TX
Maintained an excellent performance record for a broad range of clients, delivering tailored project management solutions.
NuStar Energy/Axeon Specialty Products: Led a team of 25 in implementing a complete IT portfolio, including SAP ERP/BW/BPC integration, enabling a seamless and fully integrated technology suite.
UnitedHealth Group: Led technical support initiatives for Affordable Care Act compliance, crafting detailed project test scripts and scenarios that identified key system vulnerabilities and enhanced training effectiveness.
Rackspace Managed Hosting: Identified and resolved issues in billing and revenue management leading to consistent and reliable customer billing processes.
US Air Force Service Agency: Developed and managed the Project Management Office (PMO), spearheaded an $8M project that upgraded 85 worldwide USAF bowling centers, coordinating cross-functional teams, including finance, contracting, legal, and IT.
Sr. Technical Project Manager August 2012 - March 2013
THE SCOOTER STORE, New Braunfels, TX
Addressed alignment of IT and finance systems, including user feedback directly from stakeholders, which led to the identification and resolution of major inefficiencies impacting technology service delivery timelines.
Led a $10M ERP implementation project, enhancing routing optimization and scheduling, resulting in substantial delivery efficiency improvements.
Resolved Order-To-Cash issues, synchronizing three inventory systems, enabling reliable data-driven decisions within the Operations Division.
Created service-level agreements between IT and operations, reducing response times from 3-4 days to less than 24 hours, vastly improving service delivery.
Coordinated daily stand-up meetings for the team while managing task boards on JIRA; ensured clarity of priorities and alignment to corporate goals.
High School Math Teacher / Math Department Head August 2009 - January 2011
SAN ANTONIO CAN HIGH SCHOOL, San Antonio, TX
Taught high school mathematics to groups of up to 30 students with varying learning abilities, leveraging skills from years of end-user support and training to accommodate diverse educational needs.
Increased state-mandated test score passing rates by 130% (from 27% to 62%) through innovative processes and tailored learning strategies for diverse student needs.
Global Manager – Application Development November 1999 - April 2009
KINETIC CONCEPTS, INC., San Antonio, TX
Championed IT operational leadership across three global manufacturing facilities in the US and UK, aligning local strategies with global business objectives while directly addressing workflow inefficiencies that impacted production timelines.
Led supply chain process design, leveraging international tolling agreements to reduce annual tax exposure by $50M, impacting the company's financial health goals.
Co-creator of the Change Management Review Board.
Executed strategic initiatives that elevated operational efficiency across diverse user bases, directly addressing the three most common issues affecting productivity among both corporate users and field sales teams.
Led technical and project efforts for four successful ERP upgrades, including implementing Oracle Manufacturing Suite modules and enhancing overall system performance.
EDUCATION
University of Phoenix, San Antonio, TX
Master of Information Systems
Texas A&M University, Corpus Christi, TX
Bachelor of Science in Computer Science
CERTIFICATION
Project Management Professional [PMP] - PMI #1586861 Current
Certified ScrumMaster® - Scrum Alliance #000606189 Current
Certified SAFe 6 Practice Consultant [SPC] #968*****-**** Current
Certified SAFe 5 Government Practitioner [SGP] #538*****-**** Current Certified SAFe 6 Advanced Scrum Master [SASM] #324*****-**** Current
Certified SAFe 6 Agile Product Manager [APM] #671*****-**** Current Certified SAFe 6 Agilist / Leading SAFe[SA] #059*****-**** Current Certified SAFe 6 DevOps Practitioner [SDP] #716*****-**** Current
Certified SAFe 6 Lean Portfolio Manager [LPM] #308*****-**** Current
Certified SAFe 6 Product Owner/Product Manager [POPM] #941*****-**** Current
Certified SAFe 6 Release Train Engineer [RTE] - #452*****-**** Current
Certified SAFe 6 SAFe for Teams / Practitioner [SP] - #133*****-**** Current
Certified SAFe 6 Scrum Master [SSM] - #534*****-**** Current
ICAgile Agile Coach (ICP-ACC©) –ICAgile Current
ICAgile Agile Team Facilitation (ICP-ATF©) ICAgile Current
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