Customer Service Social Media
Resume:
SHANNON L. MURPHY-BASTIDAS
POINT PLEASANT, NJ 08742
**********@*****.***
(C) 732-***-****
OBJECTIVE
To obtain a position where I can utilize the skills and knowledge that I have acquired throughout my professional career, while at the same time allow for advanced opportunities to learn alternate systems that support productivity, growth, and support.
EDUCATION & CERTIFICATIONS
BACHELOR OF ARTS- The Richard Stockton College of New Jersey; 1996 Major: Criminal Justice
EXPERIENCE
AUGUST 2022-OCTOBER 2022
SHIFT LEAD- WALGREENS Brick, NJ
Responsible for overseeing Customer Associate Staff; Bank drops and Safe Counts; Customer Service Best Practices; Inventory, Receiving and Stockroom and Vendor Deliveries; Pricing, Voids, and Returns; Cash handling and Reports; Store Opening/Closing; Scanning and Price Verifications; Requests System Repairs; Assist with Interior and Exterior Appearance of Store.
DECEMBER 2019-AUGUST 2022 Point Pleasant, NJ
PERSONAL SABATTICAL/HOMEMAKER
As a result of personal health issues, I chose to focus on my well-being, while at the same time providing my family with the support needed as a mother and homemaker.
SEPTEMBER 2019- December 2019 Red Bank, NJ
DEVELOPMENT COORDINATOR-CONSULTANT
CENTER FOR THE HEALING ARTS
Responsible for all community outreach, seeking grants and submission; create data-base relative to centers primary goals; oversee all material dissemination; website upkeep; identifying possible collaborating partners; attend community
events whereas the center would benefit from collaboration. Institute training for staff and community at large based on current trends and specific needs.
JANUARY 2017-OCTOBER 2018 - PREFERRED BEHAVIORAL HEALTH GROUP BRICK, NJ
(*please note Prevention First and Preferred Behavioral Health Merged)
VICE PRESIDENT: CORPORATE & COMMUNITY CONSULTATION, EDUCATION & TRAINING
Provide administrative oversight relative to all internal and external trainings; collaborations with external partners and stakeholders providing organizational credibility in the field as the primary experts in the mental health, substance use, and evidence based prevention programs; identify gaps in services so to seek out additional resources to support programs and trainings including foundation funding, donations from both public and private donors; create effective marketing strategies including social media and resource materials to the community at large, and coordinate internships. Website development and updates using WORDPRESS; social media updates on multiple outlets; Mass mailing using CONSTANT CONTACT and DONORPERFECT DATABASES including Hey Orca, Guidestar, etc.; Creation of mass media campaigns. Grant Writing on local, state, federal, and foundation funding opportunities.
MARCH 2006-2016 PREVENTION FIRST OCEAN, NJ
EXECUTIVE DIRECTOR
Responsible for seeking and applying for local, state, and federal funding as needed; supervise agency staff and all functions within the organization; program and fiscal monitoring; oversee all aspects of the organization including contracts and agreements, hold quarterly board meetings; community outreach to increase exposure for the organization and building relationships with local service providers in order to collaborate and create a referral base for our internal programs; report to grant funders, providing reports and updates. Agency budget development, assessment and adjustments based on the identified priority areas and fiscal responsibilities.
DEPUTY DIRECTOR
Responsible for seeking and applying for local, state, and federal funding as needed; working closely with program directors and staff on assessing all grants and programs; provide full oversight of the operational structure of the organization; report to the Chief Executive Officer on an ongoing basis to ensure that all programmatic goals and objectives of services and grants adhere to the policies, procedures, and guidelines; create and monitor budgets, identify any gaps in services in order to enhance as well as ensuring that the organization is operating effectively and efficiently.
DIRECTOR OF YOUTH SERVICES
Responsible for seeking and applying for local, state, and federal funding as needed; supervise eleven staff members ensuring program fidelity and effective implementation, budget development and fiscal monitoring to ensure adequate and effective resources; grant research, grant writing, and grant management ensuring programs are meeting grant terms and level of service and providing accurate and timely reports to funders; collaborations with external partners and stakeholders providing organizational credibility in the field as the primary prevention experts; program development and evaluation using evidence based best practices; promotes leadership and staff development.
TRAINING/SKILLS/AFFILIATIONS
GOOGLE ANALYTICS
GOOGLE EARTH
SEARCH ENGINE OPTIMIZATION STANDARDS
MICROSOFT SUITE PROGRAMMING
ADOBE SYSTEMS
HOTEL MANAGEMENT AND CONCIERGE SERVICES PROFESSIONAL
WORDPRESS WEB DESIGN
EFFECTIVE BUDGET; INDIRECT COST RATE; STAFF INCREASES; PERFORMANCE REVIEWS/MEASUREMENT
PROGRAM AND PROCDURAL GUIDELINES
STATISTIC & RESEARCH ANALYTICS
TRADEMARK/COPYWRITING
CUSTOMER AND STAFF SERVICE PROFESSIONAL
ORGANIZATIONAL STAFF RECRUITMENT AND PROTOCOL SYSTEM TRAININGS
ORGANIZATIONAL STRATEGIC PLANNING
CONSTANT CONTACT
DONOR PERFECT
GRANT WRITING USA-MEMBER/WRITER
CERTIFIED PREVENTION SPECIALIST COURSEWORK
LIFESKILLS TRAINER OF TRAINERS (GILBERT BOTVINS)
STRENGTHENING FAMILIES PROGRAM TRAINING (3-5, 6-12. 13-17)
EVIDENCE BASED PROGRAMMING & CURRICULUM STANDARDS
TRAUMA INFORMED CARE
PPL SYSTEMS
NEXT GEN SYSTEMS
COMPASS
POS SYSTEMS
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