Customer Service Office Cleaner
Resume:
Kristen Harvey
************@*****.***
Personal Details
Highest Level of Education: Secondary School
Work Experience
Office Cleaner
Shinol Cleaning Inc.-Toronto, ON
August 2021 to November 2024
Cleaning:Cleaned and sanitized common area, offices,hallways, bathrooms, meeting rooms, caffeterias, kitchenette break rooms, elevators, lockers.
Dusting and polishing desks,window sills,sweeping, mopping,and vacuuming entrance ways of building . Emptying trash and recycling bins. Cleaning cubicles, Cleaning tvs and computer monitors. Restocking supplies, Restocking bathrooms and kitchenettes, and cafeteria with either paper towel, toilet paper and hand soap.
Health and Safety:Following health and safety guidelines and company policies. Apartment Building Cleaner
Cleaner Image-Waterloo, ON
January 2020 to December 2021
Cleaning: Responsible for keeping buildings clean. Wash and vaccume floors
Cleaning and stocking restrooms.
Washing walls, stairs,staircases and widows, sweeping and mopping, vacuuming common areas. Remove garbage from lobbies and common areas.
Notify management of repairs
Perform additional duties as needed
Cleaned unit in the buildings
Cleaned fridges, stoves, dishwashers and microwaves. Outdoor work which includes picking up garbage,gardening, snow removal, Disinfecting surfaces and emptying trash.
Health and safety: Follow health and safety guidelines and company policies. Whimis program Kitchen Prep
Burger King-Cambridge, ON
2013 to 2015
Financial Management: Managed finances including cash handling includes making up cash floats for cash registers, recording bank deposits and taking them to the bank, reporting shortages of money. Inventory control, invoiceing, payroll.Making sure staff are recording their work hours properly . Cleaning:Cleaned work areas, and dishes,grills,fryers, pop machines, milk shake machines, fridges, freezers work stations. Clean sitting areas, play areas, clean outside areas, picnic tables and parking lots Food Preparation:Prepared products for dinner and supper shift.Over see food preparation and presentation to ensure quality. Health and Safety was maintained,Whimis, Cutting slicing product, dishes . Labelling food products with expiry dates. Cleaning of machines and pans . Restocked product and inventory.
Customer Relations: Served customers, Handle customer complaints. Ensuring customer satisfaction,address customers inquires and complaints building relationships with customers,partners and vendors.
Staff Management: Training employees,creat work schedule, over see food preparation and presentation to ensure quality. Ensure the store is clean,organized,Ensure staff has proper training and comply to company policies . And to do online training courses( Whimis). Ensure staff complies with health and safety regulations . Enure staff meet sales goals and provide excellent customer service. Ensure the store store is clean at all times and is organized.
Housekeeper
Super 8 Motel-Cambridge, ON
2011 to 2013
Cleaning rooms: Strip and change linen . Remove dirty towels and mats replace with clean ones, vacuuming, sweeping, mopping of floors, dusting and polishing furniture,lamps, tv ect. Replace toiletries, restocking bath care products and minibars and empty trash, clean stoves and fridges in suites and mini fridges in rooms.
Cleaning common areas: Clean hallways, elevators, lobbies, fitness rooms,meeting rooms. Report Issues: Report any safety and Hazzard issues that require maintaine . Inspect rooms for damages before new guest arrives.
Collaborating: Work with housekeeping team to complete daily cleaning schedules. Report to front desk when rooms are cleaned and complete. Handle customer complaints. Assistant Manager
Short Stop Variety-Cambridge, ON
1999 to 2009
Customer service: Handled customer complaints.
Inventory management: Monitor inventory levels, ordered supplies and negotiate contracts and supplies Opened and closed stores
Worked with lottery machine, debit machine,cash register Financial Management: Counted money at the beginning and ending of my shift, inventory, record information in log books, invoicing, reporting bank deposits, taking deposits to banks, making up floats for cash registers,payroll, scheduling employees.
Staff management: Hire trained and supervised staff. Health and safety, robbery prevention.
Training: Train new employees, Ensure employees complies with health and safety regulations including Whimis and robbery prevention.
Restaurant Operations: Over see daily operations of store. Education
Gr.12 in Highschool
St Lousis Alernative - Cambridge, ON
2014 to 2014
Skills
• Food Service (10+ years)
• Cleaning (10+ years)
• Communications (10+ years)
• Residential Cleaning (6 years)
• Customer Service (10+ years)
• fast learner (10+ years)
• Kitchen Experience (10+ years)
• Management (5 years)
• Retail Sales (10+ years)
• Inventory (5 years)
• Housekeeping (4 years)
• Food Preparation (10+ years)
• Commercial Cleaning (6 years)
• Cash Handling (10+ years)
Certifications and Licenses
WHMIS Certification
Lottery Certificate
This allows you to work with the lottery machine, as well as your scratch tickets. Additional Information
Have opened and closed stores.
Done inventory for store.
Trained, hired and let employees go from there jobs also have done employee schedules and recorded there hours worked.
Iam able to solve problems on my own and capable of working alone. I follow store policy's as well as there dress codes. Willing to do extra shifts .
I'm available anytime days, evenings and weekends. Customer service skills.
Attention to detail.
Knowledge of public safety and security as well as robbery prevention. Ability to organize time and work load.
Outdoor work, picking up garbage, sweeping walk ways, snow removal of walk ways, gardening,
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