Customer Service Office Manager
Resume:
Amy Parker
Manager with Insurance/ Financial Services background
Texarkana, AR 71854
*************@*****.***
License Insurance Agent/ Producer, Financial Service, with a background of Management and Marketing
Authorized to work in the US for any employer
Work Experience
Office Manager/Property Manager
Douglass Properties and Rental Services - Texarkana, AR February 2021 to Present
OFFICE MANAGEMENT/ RENTAL SOLUTIONS
Douglass Properties and Rental Solutions
332 Pinehill Road
Texarkana Arkansas 71854
Supervisor Denesha or Jon Douglass
Created a customer service model to ensure customer satisfaction. resulting in increased loyalty and repeat business.
• Cultivated strong working relationships with internal teams such as marketing, finance, legal, and operations.
• Provided direction and mentorship to junior staff members on how best to meet their performance goals.
• Negotiated contracts with vendors to secure competitive pricing while meeting quality standards.
• Monitored competitor activity closely in order to stay ahead of the competition in terms of products offerings and pricing structures.
• Motivated team members to achieve weekly and monthly sales goals through effective communication and coaching.
• Assessed customer feedback surveys in order to create actionable insights that could be used for improvement efforts.
• Deployed resources effectively across multiple projects simultaneously.
• Established relationships with key customers and partners to build consensus on product development initiatives.
• Developed and implemented sales strategies to increase revenue by 20% year-over-year.
• Reviewed metrics regularly in order to measure progress against objectives set forth at the start of the fiscal year.
• Performed market analysis to identify new opportunities for growth within the industry.
• Collaborated with senior management to develop long-term strategic plans for the organization's growth.
• Analyzed data from CRM system to inform decisions regarding pricing, discounts, promotions.
• Developed comprehensive training materials for staff related to sales techniques and product knowledge.
• Recruited, coached and monitored performance of team members to achieve sales goals.
• Established strategic partnerships with vendors and suppliers in order gain access to new markets. Customer Service Representative/ Insurance Sales
Miller County Farm Bureau - Texarkana, AR
February 2019 to February 2020
INSURANCE AGENT/ CUSTOMER SERVICE REPRESENTATIVE
Miller County Farm Bureau
3015 East 9th Street
Texarkana Arkansas 71854
Supervisor - Greg Murphy
Created a customer service model to ensure customer satisfaction. resulting in increased loyalty and repeat business.
Cultivated strong working relationships with internal teams such as marketing, finance, legal, and operations.
• Provided direction and mentorship to junior staff members on how best to meet their performance goals.
• Negotiated contracts with vendors to secure competitive pricing while meeting quality standards.
• Monitored competitor activity closely in order to stay ahead of the competition in terms of products offerings and pricing structures.
• Motivated team members to achieve weekly and monthly sales goals through effective communication and coaching.
• Assessed customer feedback surveys in order to create actionable insights that could be used for improvement efforts.
• Deployed resources effectively across multiple projects simultaneously.
• Established relationships with key customers and partners to build consensus on product development initiatives.
• Developed and implemented sales strategies to increase revenue by 20% year-over-year.
• Reviewed metrics regularly in order to measure progress against objectives set forth at the start of the fiscal year.
• Performed market analysis to identify new opportunities for growth within the industry.
• Collaborated with senior management to develop long-term strategic plans for the organization's growth.
• Analyzed data from CRM system to inform decisions regarding pricing, discounts, promotions.
• Developed comprehensive training materials for staff related to sales techniques and product knowledge.
• Recruited, coached and monitored performance of team members to achieve sales goals.
• Established strategic partnerships with vendors and suppliers in order gain access to new markets. Customer Service Representative/ Insurance Sales
Kacie Kirkland Farmers Insurance Agency - Texarkana, TX February 2018 to February 2019
INSURANCE SALES AGENT/ PRODUCER/CSR
Kacie Kirkland Farmers Insurance Agency
4015 North State Line Ave
Texarkana Texas 75503
Created a customer service model to ensure customer satisfaction. resulting in increased loyalty and repeat business.
Cultivated strong working relationships with internal teams such as marketing, finance, legal, and operations.
• Provided direction and mentorship to junior staff members on how best to meet their performance goals.
• Negotiated contracts with vendors to secure competitive pricing while meeting quality standards.
• Monitored competitor activity closely in order to stay ahead of the competition in terms of products offerings and pricing structures.
• Motivated team members to achieve weekly and monthly sales goals through effective communication and coaching.
• Assessed customer feedback surveys in order to create actionable insights that could be used for improvement efforts.
• Deployed resources effectively across multiple projects simultaneously.
• Established relationships with key customers and partners to build consensus on product development initiatives.
• Developed and implemented sales strategies to increase revenue by 20% year-over-year.
• Reviewed metrics regularly in order to measure progress against objectives set forth at the start of the fiscal year.
• Performed market analysis to identify new opportunities for growth within the industry.
• Collaborated with senior management to develop long-term strategic plans for the organization's growth.
• Analyzed data from CRM system to inform decisions regarding pricing, discounts, promotions.
• Developed comprehensive training materials for staff related to sales techniques and product knowledge.
• Recruited, coached and monitored performance of team members to achieve sales goals.
• Established strategic partnerships with vendors and suppliers in order gain access to new markets. Office Manager/Insurance Agent
Kristy Smith State Farm - Texarkana, TX
September 2016 to February 2018
INSURANCE AGENT/ OFFICE MANAGER
Kristy Smith State Farm
4018 Walton Drive
Texarkana Texas 75501
Created a customer service model to ensure customer satisfaction. resulting in increased loyalty and repeat business.
Cultivated strong working relationships with internal teams such as marketing, finance, legal, and operations.
• Provided direction and mentorship to junior staff members on how best to meet their performance goals.
• Negotiated contracts with vendors to secure competitive pricing while meeting quality standards.
• Monitored competitor activity closely in order to stay ahead of the competition in terms of products offerings and pricing structures.
• Motivated team members to achieve weekly and monthly sales goals through effective communication and coaching.
• Assessed customer feedback surveys in order to create actionable insights that could be used for improvement efforts.
• Deployed resources effectively across multiple projects simultaneously.
• Established relationships with key customers and partners to build consensus on product development initiatives.
• Developed and implemented sales strategies to increase revenue by 20% year-over-year.
• Reviewed metrics regularly in order to measure progress against objectives set forth at the start of the fiscal year.
• Performed market analysis to identify new opportunities for growth within the industry.
• Collaborated with senior management to develop long-term strategic plans for the organization's growth.
• Analyzed data from CRM system to inform decisions regarding pricing, discounts, promotions.
• Developed comprehensive training materials for staff related to sales techniques and product knowledge.
• Recruited, coached and monitored performance of team members to achieve sales goals.
• Established strategic partnerships with vendors and suppliers in order gain access to new markets. Education
Certification courses in Insurance/ Financial Services Insurance course Test teacher - Remote
June 2016 to July 2016
High school diploma
Christian Academy Home School - Texarkana, AR
August 1999 to May 2002
Skills
• Market Analysis
• Contract Negotiation
• Insurance Sales
• Financial Services
• CRM Software
• Product Development
• Presentation Skills
• Office Management
• Account Management
• Salesforce
• Branding
• Financial Report Writing
Certifications and Licenses
Property & Casualty, Life accident health insurance License 2016 to Present
State of Arkansas/NPN 18222115
Active and up to date
Property and Casualty, Life Accident Health
September 2016 to Present
Insurance License Texas department of insurance # 3568837 Property & Casualty License
August 2016 to February 2024
Life & Health Insurance License
April 2018 to February 2024
Life Insurance License
April 2018 to February 2024
Insurance Producer License
Health Insurance License
Accident & Health Insurance License
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