Customer Service Entry Level

Alicia Nervais

**** **** **** ****** ********, NY 11236

Phone 917-***-**** • *************@*****.***

DEDICATED ENTRY LEVEL PROFESSIONAL

Dedicated client focused associate with cash handling and customer service skills and excellent attention to detail. Punctual and reliable with experience interacting effectively with children and adults. Learns quickly and adapts to situations as needed. Excellent written and verbal communication skills, strong interpersonal skills with the ability to work under pressure and remain alert at all times.

SKILLS & ABILITIES

• Organized Team Player Customer Service

• Self-Starter People Oriented Cash Handling

• Communication Problem Solver Child Supervision

EDUCATION

The High School for Innovation in Advertising and Media High School Diploma 2019

Medgar Ever College

Associates in Business Administration 2019 - 2021 (3.2 GPA) EXPERIENCE

McDonald's - Brooklyn, NY

August 2021 to Present

During my time at McDonald’s I am a crew member who learned multiple skills including how to multitask

● Interacts with customers through the drive thru and front counter

● Prepares food and distributes the food

● Cash register

● Order taker

2019 – 2020

Primark

Provided world class customer service to customers on a daily basis. Maintained a clean and organized area and assisted management as needed. Responsibilities included:

● Worked a cash register. Assisted customers with purchases. Received credit card and cash payments and provide correct change as applicable.

● Provided friendly and timely customer assistance. Answered questions about clothes/products

● Maintained store cleanliness. Ensured a clean and organized work area

● Fold/put away clothes

Alicia Nervais

1259 East 82nd Street Brooklyn, NY 11236

Phone 917-***-**** • *************@*****.***

2017-2018

WLGEP (Work, Learn, Grow Employment Program)

Worked with the Trail blazers after school program at P.S 316 Elijah Stroud elementary school as a Paid Intern. Duties and responsibilities were as follows:

● Responsible for oversight, care children Kindergarten and educational tutorial of -5th Grade

● Instructed, guided and oversaw recreational and physical education activities

● Assisted students with homework as needed

● Ensure the safety and wellbeing of children under my supervision

● Distribute food and activity items

● Responsible for Set up and Clean up duties

● Keep management informed on child behavior and needs as appropriate

● Completed incident report on any incident/accident observed (slip/fall, altercation between children etc.)

● Responsible for classroom set up and clean up

2016- 2018 (Summers only)

SYEP (Summer Youth Employment Program)

Assigned to Rockaway Family Daycare where I worked from July to August. I helped feed, entertain, and monitor children. Duties included but limited to:

● Responsible for oversight and care and elementary age children

● Ensured children are fed during appropriate lunch and break times

● Completed incident report on any incident/accident observed (slip/fall, altercation between children etc.)

● Prepared hand out, binders and other materials

SPECIAL ACHEIVEMENTS/ AWARDS

● Creative writing award (2012) PS.134

● Team spirit award (2015) Bed-Stuy Piranhas Swim Team EXTRACURRICULAR/VOLUNTEERING/HOBBIES

● Swim team (2012-2016)

● Cheerleading/Dance

● Secretary (Youth Leadership Council)

● Student Advocate (2016-2017 Work, Learn, Grow Program) Certifications

● NY ATAP Alcohol Certification (2024)

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