Data Entry Customer Support
Resume:
KALETTA
COURTNEY
****************@*****.***
Morgantown, WV 26505
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem- solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
PROFESSIONAL SUMMARY
SKILLS
• Customer support
• Cleaning and sanitization
• Hospitality background
• EMR / EHR
• Compassionate
• Recording vital signs
• Patient-focused care
Robert C Byrd High School
Clarksburg, WV • 05/1999
General Studies: Journalism
Stanley Technical Institute
Clarksburg, WV • 01/2007
Computer Technician/ Pharmacy
Technician : Computers
EDUCATION
Member of the girls baskebsll,
softball, track and cross country
teams
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CERTIFICATIONS
• CNA - Certified Nurse Assistant
Sunbridge Care and Rehab - CNA
Salem WV • 06/2003 - 09/2003
Harrison County Magistrate Court - Assistant Deputy Clerk Clarksburg, WV • 06/2007 - 06/2008
CVS Pharmacy - Pharmacy Technician
Clarksburg, WV • 06/2008 - 10/2008
Arc of Harrison County - BHT
Clarksburg, WV • 01/2008 - 05/2008
Waffle House - Waitress
Columbia, SC • 12/2010 - 04/2016
WORK HISTORY
Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
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Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
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Expedited processing times for legal documents by utilizing advanced technology systems for data entry and management.
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Ensured compliance with established procedures by staying current on changes in laws, regulations, and policies affecting the clerk''s office operations.
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Streamlined prescription processing with accurate data entry and verification of patient information.
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Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
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Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
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• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance. Managed time efficiently in order to complete all tasks within deadlines.
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Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
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Kroger's Market Place - Tagger
Columbia, SC • 07/2016 - 11/2016
Dollar General - Cashier
Columbia, SC • 03/2015 - 11/2015
Genesis - CNA
Salem, WV • 02/2018 - 08/2018
ResCare - BHT/ AMAP
Clarksburg, WV • 03/2021 - 07/2021
Interim Home Health Care - CNA
Clarksburg, Veterans Nursing Home • 01/2018 - 11/2021 Manpower Staffing - CNA
Fairmont, WV John Manchin Healthcare • 11/2021 - 02/2022 Kept server areas clean and stocked to increase efficiency while working tables.
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Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
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Collaborated with team members to consistently provide efficient service during peak hours.
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Completed special projects as assigned by supervisors, demonstrating flexibility and adaptability in a fast-paced work environment.
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Provided feedback on unclear or ambiguous item descriptions, helping improve overall clarity for customers browsing the site.
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Kept meticulous records of completed work assignments, allowing for easy progress monitoring and accountability.
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Greeted customers entering store and responded promptly to customer needs.
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• Worked flexible schedule and extra shifts to meet business needs.
• Built relationships with customers to encourage repeat business. Assisted patients with daily living activities, promoting independence and dignity.
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Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
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Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
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• Proven ability to learn quickly and adapt to new situations. Managed time efficiently in order to complete all tasks within deadlines.
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• Passionate about learning and committed to continual improvement.
• Excellent communication skills, both verbal and written. Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
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Provided emotional support for patients during challenging times, fostering a positive healing environment.
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Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
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• Ensured prompt response to call lights, addressing patient needs in a Amedysis Home Care and Hospice - Hospice Aide
Clarksburg • 02/2020 - 12/2020
Encompass Health Rehabilitation Hospital - Rehab Technician Bridgeport, WV • 02/2020 - 09/2020
Cares - Home Health Aide
Morgantown, WV • 09/2021 - 09/2023
Clarksburg Nursing And Rehabilitation - CNA
Clarksburg, WV • 07/2022 - 08/2022
USNN - CNA
Jane Lew, WV Crestview Manor • 05/2022 - 09/2022
Shiftkey - CNA
Washington Pa, Premier of Washington • 06/2023 - 11/2023 Clipboard Health - CNA
Bridgeport, WV Bridgeport Healthcare • 06/2023 - 11/2023 timely manner.
Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
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Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
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Ensured continuity of care by accurately documenting patient progress, observations, interventions, and outcomes in medical records.
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Enhanced patient and family experience by providing compassionate support and clear communication during end-of-life care.
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Assisted therapists in conducting evaluations to assess patient needs and establish measurable goals for rehabilitation programs.
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Filed evaluations, progress reports, daily notes and discharge summaries on medical chart.
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Maintained a clean and safe home environment for patients, reducing falls and accidents.
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Assisted clients with daily living activities, enhancing their independence and quality of life.
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Assisted patients with daily living activities, promoting independence and dignity.
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Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
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Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
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Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
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Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
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Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
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Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
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Shiftmed - CNA
Uniontown, PA Laurel Ridge Center, Friendship Village, Bridgeville Healthcare • 02/2024 - Current
Intelycare - CNA
Upper St Clair, PA FRIENDSHIP VILLAGE • 02/2024 - Current Jobstack/ PEOPLE RESDY - General Laborer
Morgantown, WV • 01/2024 - Current
Express Employment - Banquet Server
Morgantown, WV • 01/2022 - Current
Homeaglow - Housekeeper Aide
Morgantown • 11/2024 - Current
Can Do Enterprise - Event Staff Member
Morgantown, WV • 11/2024 - Current
Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
•
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
•
Assisted patients with daily living activities, promoting independence and dignity.
•
Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
•
Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
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• Assisted team members with tasks that require group effort.
• Performed general housekeeping and cleaning tasks. Handled food and beverage orders for up to 400 guests, delivering prompt and friendly service.
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Served appetizers, delivered entrees, and refilled beverages for banquet guests.
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Implemented cost-saving measures through prudent use of resources such as cleaning supplies and energy usage while performing tasks.
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Provided exceptional support to fellow team members during peak times or when additional assistance was required, promoting a cohesive work environment.
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Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
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Set up event facilities and equipment, cleaned areas, and organized supplies.
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ADDITIONAL INFORMATION
• Pharmacy Technician
• Food Handlers (current )
• Certified Remote Patient Monitor
• Covid Certified CNA
• BLS (American Heart Associstion)
• CPR (Red Cross)
• Certified Home Heakth Aide
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