Customer Service Data Entry
Resume:
Karen Johnston
Experienced phlebotomist
Mount Vernon, WA 98273
*****************@*****.***
Professional Summary
Diligent and detail-oriented Certified Phlebotomist with 15+ years of experience in patient care, laboratory operations, and administrative support. Proven track record of providing exceptional customer service, ensuring accurate specimen collection and processing, and maintaining compliance with HIPAA regulations. Skilled in phlebotomy procedures, including venipuncture and capillary puncture, and proficient in using electronic health record systems. Possess a strong background in laboratory experience, including specimen collection and processing, and have experience in administrative roles, including data entry, patient registration, and billing. Willing to relocate to: Lynnwood, WA - Marysville, WA - Everett, WA Authorized to work in the US for any employer
Work Experience
Cashier
Family Dollar dollar tree-Mount Vernon, WA
September 2024 to Present
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Performed opening/closing duties including counting money in the register before/after shifts
• Achieved consistently high scores on mystery shopper evaluations through exceptional service delivery
• Developed rapport with regular customers by remembering their preferences and providing personalized service
• Implemented effective upselling techniques to increase sales of promotional items or add-ons Personal Assistant/janitorial
Private party/home owner.-Mount Vernon, WA
July 2017 to Present
• Performed research tasks such as gathering data or compiling reports to support decision-making processes
• Maintained an organized filing system both physically and digitally to ensure easy retrieval of important documents
• Provided administrative support by drafting correspondence letters or preparing official documents for signature
• Anticipated needs of the executive by proactively identifying potential issues or challenges before they arise
• Served as point-of-contact for clients/customers/vendors resolving inquiries promptly
• Coordinated executive's daily schedule, optimizing time allocation for maximum productivity
• Provided exceptional customer service to clients, exceeding their expectations on a regular basis
• Maintained accurate records of meetings minutes/actions items ensuring follow-up actions were completed on time
• Demonstrated adaptability by successfully managing changing priorities and tight deadlines without compromising quality or accuracy
• Possessed excellent attention to detail when proofreading documents or reviewing contracts/ agreements
• Fostered a positive work environment through effective communication and collaboration with colleagues
• Occasionally help maintain visual appearance of office.
• General needs meet outside of the everyday tasks normally assigned in order to keep business running smoothly.
General Laborer
People ready (temp. Agency)-Bellingham, WA
October 2023 to February 2024
• Maintained cleanliness and organization of work area to ensure a safe and efficient working environment
• Assisted with the setup and breakdown of equipment for construction projects or events
• Followed instructions from supervisors or project managers to complete assigned tasks accurately and efficiently
• Loaded and unloaded materials onto trucks or other vehicles for transportation to job sites
• Prepared construction sites by clearing debris, digging trenches, or assembling scaffolding
• Assisted skilled tradespeople such as carpenters, electricians, or plumbers with their tasks as needed
• Adhered to all safety protocols and regulations while performing job duties
• Communicated effectively with team members regarding task progress or any issues that may arise
• Assisted in the completion of landscaping projects by planting trees/shrubs/flowers and maintaining lawns
• Provided support during demolition activities by removing debris/waste material from worksites
• Executed general repair/maintenance tasks such as painting, patching walls, or replacing light fixtures
• Assisted in the assembly of prefabricated structures or components according to specifications
• Maintained a positive attitude and strong work ethic while working in various weather conditions General Laborer
Trident Seafoods-Bellingham, WA
August 2023 to October 2023
• Maintained cleanliness and organization of work area to ensure a safe and efficient working environment
• Assisted with the setup and breakdown of equipment for construction projects or events
• Adhered to all safety protocols and regulations while performing job duties
• Communicated effectively with team members regarding task progress or any issues that may arise
• Maintained accurate records of work performed including hours worked, materials used, etc
• Demonstrated strong attention to detail when measuring materials or following blueprints/drawings
• Followed all company policies and procedures to ensure compliance with regulations
• Demonstrated flexibility by adapting quickly to changing priorities or project requirements
• Completed assigned tasks efficiently while maintaining high quality standards
• Implemented safety measures including wearing appropriate personal protective equipment (PPE) at all times
Phlebotomist II
Quest Diagnostics-Bellingham, WA
May 2022 to January 2023
• Performed venipuncture and capillary puncture on patients of all ages, ensuring proper collection and labeling of specimens
• Maintained a high level of accuracy in specimen identification and documentation, minimizing errors and ensuring patient safety
• Demonstrated excellent customer service skills by providing compassionate care to anxious or difficult patients during the phlebotomy process
• Efficiently managed multiple tasks while prioritizing urgent requests for stat orders or emergency situations
• Utilized knowledge of anatomy and physiology to select appropriate veins for blood collection based on patient condition and age group
• Ensured compliance with HIPAA regulations regarding patient confidentiality by maintaining strict privacy standards during sample collection and handling
• Participated in ongoing training programs to stay updated on new techniques, best practices, safety guidelines, and industry trends in phlebotomy procedures
• Assisted in the maintenance of laboratory supplies inventory by monitoring stock levels and placing timely orders as needed
• Performed routine maintenance checks on phlebotomy equipment to ensure accurate results and minimize downtime due to malfunctioning instruments
• Provided clear instructions to patients regarding pre-test requirements such as fasting or medication restrictions prior to blood draw
• Implemented strategies for improving efficiency in the phlebotomy workflow resulting in reduced wait times for patients
• Accurately documented all relevant information including patient demographics, medical history, and test orders in electronic health records
• Maintained a clean and organized phlebotomy station, ensuring the availability of necessary supplies for smooth operations
• Assisted in training new phlebotomists on proper techniques, safety protocols, and customer service skills
• Collaborated with laboratory personnel to ensure timely transportation of specimens to the testing area while maintaining sample integrity
• Demonstrated proficiency in performing blood cultures, glucose tolerance tests, therapeutic drug monitoring, and other specialized procedures as required
• Responded promptly to emergency situations such as adverse reactions or fainting episodes during blood collection procedures
• Performed point-of-care testing (POCT) using handheld devices for immediate analysis of certain analytes such as glucose levels or INR values
• Ensured compliance with CLIA regulations by accurately documenting all quality control activities related to equipment maintenance and calibration checks
• Demonstrated proficiency in using electronic health record (EHR) systems for accurate documentation, result retrieval, and data entry
Hospital Phlebotomist
Labcorp-Mount Vernon, WA
October 2015 to June 2017
• Performed venipuncture and capillary puncture on patients of all ages, ensuring proper collection and labeling of specimens
• Maintained a high level of accuracy in specimen identification and documentation, minimizing errors and ensuring patient safety
• Utilized knowledge of anatomy and physiology to select appropriate veins for blood draws, minimizing discomfort for patients
• Managed multiple tasks simultaneously in a fast-paced environment, prioritizing urgent requests while maintaining efficiency
• Collaborated with healthcare professionals to ensure timely delivery of specimens for laboratory testing
• Demonstrated excellent customer service skills by providing compassionate care to anxious or fearful patients during procedures
• Assisted in training new phlebotomy staff members on proper techniques, safety protocols, and workflow processes
• Adhered to HIPAA regulations regarding patient confidentiality when handling sensitive medical information or records
• Maintained accurate records of collected specimens including date/time collected, type of specimen, volume collected etc
• Responded promptly to emergency situations requiring immediate blood draws or sample collections
• Participated in continuing education programs related to phlebotomy techniques, safety practices, or industry updates
• Utilized electronic health record systems to accurately document patient information and test results
• Ensured compliance with regulatory standards by following CLIA guidelines for specimen collection and handling
• Collaborated with nursing staff to coordinate specimen collection from hospitalized patients according to their treatment schedules
• Maintained strict confidentiality regarding patient information, adhering to HIPAA regulations at all times
• Managed difficult venipunctures by utilizing appropriate techniques such as warming techniques or butterfly needles
• Implemented strategies for improving patient satisfaction scores through effective communication and compassionate care
Senior Laboratory Assistant
(Northwest regional Lab) now Peacehealth-Bellingham, WA September 2008 to February 2014
• Performed venipuncture and capillary puncture on patients of all ages, ensuring proper collection and labeling of specimens
• Maintained a high level of accuracy in specimen identification and documentation, minimizing errors and ensuring patient safety
• Utilized knowledge of anatomy and physiology to select appropriate veins for blood draws, minimizing discomfort for patients
• Managed multiple tasks simultaneously in a fast-paced environment, prioritizing urgent requests while maintaining efficiency
• Demonstrated excellent customer service skills by providing compassionate care to anxious or fearful patients during procedures
• Calibrated and maintained phlebotomy equipment regularly to ensure accurate results and prolong equipment lifespan
• Educated patients on pre-appointment instructions such as fasting requirements or medication restrictions prior to blood draws
• Assisted in training new phlebotomy staff members on proper techniques, safety protocols, and workflow processes
• Adhered to HIPAA regulations regarding patient confidentiality when handling sensitive medical information or records
• Managed inventory levels of phlebotomy supplies, anticipating needs and restocking as necessary to avoid shortages or delays in service delivery
• Ensured compliance with OSHA standards by properly disposing biohazardous waste materials
• Maintained accurate records of collected specimens including date/time collected, type of specimen, volume collected etc
• Responded promptly to emergency situations requiring immediate blood draws or sample collections
• Participated in continuing education programs related to phlebotomy techniques, safety practices, or industry updates
• Performed routine maintenance and troubleshooting of phlebotomy equipment, ensuring proper functioning at all times
• Demonstrated strong attention to detail when labeling specimens, preventing errors in identification or misdiagnosis
• Provided emotional support and reassurance to patients during blood draws, minimizing anxiety or discomfort
• Followed established safety protocols for handling hazardous materials such as sharps containers or biohazardous waste
• Utilized electronic health record systems to accurately document patient information and test results
• Ensured compliance with regulatory standards by following CLIA guidelines for specimen collection and handling
• Maintained strict confidentiality regarding patient information, adhering to HIPAA regulations at all times
• Participated in quality improvement initiatives aimed at enhancing the efficiency and accuracy of phlebotomy services
• Assisted in the preparation of laboratory reports by organizing collected specimens for transport or analysis
• Managed difficult venipunctures by utilizing appropriate techniques such as warming techniques or butterfly needles
• Implemented strategies for improving patient satisfaction scores through effective communication and compassionate care
• Conducted regular inventory audits to track usage patterns, identify trends, and optimize supply management processes
Education
College Degree in Phlebotomy
Skagit Valley College - Mount Vernon, WA
January 2007 to June 2008
High school diploma in General Studies
Anacortes High School - Anacortes, WA
September 1994 to June 1998
Skills
• Cash Handling
• Cleaning Experience
• Food Preparation
• Packaging
• Microsoft office
• Microsoft Excel
• Epic
• Venipuncture
• Caregiving
• Phlebotomy
• Laboratory Experience
• EMR Systems
• Hospital Experience
• Patient Care
• Customer service
• Insurance Verification
• Laundry
• Meal Preparation
• Medical Scheduling
• HIPAA
• Clerical Experience
• Medical Terminology
• Vital Signs
• Triage
• Nursing
• Data entry
• Typing
• Office management
• Housekeeping in hospital
• CNA work
• Hospital experience
• Customer service
• Personal assistant experience
• HIPAA
• Typing
• Clerical experience
• EMR systems
• Order entry
• Medical terminology
• Vital signs
• Order fulfillment
• Epic
• Laboratory experience
• Office management
• Cooking
• Anatomy knowledge
• Physiology knowledge
• Patient service
• Basic life support
• Phlebotomy
• Specimen collection / processing
• Medical records
• Cash register
• Cash handling
• Janitorial experience
• Cleaning
• I took the CNA course at Skagit valley college and passed with an A. But I got scared to take the state test to become certified
• Data entry
• Organizational skills
• Conflict management
• Compliance management
• Contracts
• Communication skills
• Customer support
• Phone etiquette
• Office experience
• Medical administrative support
• Medical office experience
• Administrative experience
• Microsoft Office
• Data management
Certifications and Licenses
Medical assistant/phlebotomy (MA-P)
July 2022 to December 2024
BLS Certification
Assessments
Medical receptionist skills — Proficient
June 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient September 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Medical terminology — Proficient
August 2023
Understanding and using medical terminology
Full results: Proficient
Security guard skills — Proficient
January 2022
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Work style: Conscientiousness — Proficient
December 2023
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Home health aide skills — Proficient
December 2023
Providing care to patients in a home setting
Full results: Proficient
Early childhood development — Proficient
January 2023
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Work style: Reliability — Proficient
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Security guard skills — Proficient
October 2023
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Cleaner fit — Completed
May 2023
Measures the traits that are important for successful cleaners Full results: Completed
Building relationships for childcare providers — Proficient January 2023
Building positive and productive relationships with families of children ages 0–3 Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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