Customer Service Account Executive

Robert E. Thomas

********@*****.*** 843-***-**** Jacksonville, FL, 32224 LinkedIn

Sales Executive or Account Executive Profile

Experienced sales professional seeking an executive-level sales position with major company or rising startup. Highly skilled in sales, customer service, and consumer and business account management with a track record of consistently meeting and exceeding goals and quotas. Proven success in driving sales for an online store and leading and training inexperienced associates. Strong communication and interpersonal skills to interact with business leads in the sales process. Proficient in using major sales apps such as Salesforce and Oracle, with expertise in conducting and achieving results on audits in a multi-unit environment.

CORE COMPETENCIES

Account & Client Management Persuasion & Public Speaking Skills Sales Tactics & Campaigns Budget Forecasting & ROI Negotiation Auditing Regulatory Compliance Business Development Team Leadership & Mentoring

ACCOMPLISHMENTS

Achieved First Place in Team Sales within First Month of Service - AT&T Mobility, 2022

Ranked Among Top Ten Supervisors in South Carolina - Harris Teeter, 2021

Consistently Achieved 100-140% of Sales Goals - AT&T, 2022-Present

Achieved First Place Audit Scores - Harris Teeter, 2020

Recognized as Manager of the Year - Marshall's Store, 2018

Honored as Supervisor of the Year - Walmart Store, 2017

Awarded First Place in Credit Card Applications and Acceptance - Home Depot Store, 2012

PROFESSIONAL EXPERIENCE

AT&T - Charleston, South Carolina 2022 – 2023

AT&T - Jacksonville, Florida 2023 - Present

Integrated Solutions Account Manager

Manage major business and consumer accounts through the sales cycle from meeting to close.

Demonstrated the ability to coordinate with complex third-party institutions by assisting two major apartment properties in fiber, mobile and streaming sales.

Drove post-paid voice mobile sales demonstrating the ability to meet sales targets and meet critical performance indicators averaging 105%-140% of sales goal per month.

Provided personalized service to customers, ensuring satisfaction by providing white-glove customer service and support to new fiber users during installation process.

Used excellent analytical and reporting skills by tracking customer data, sales progress, and reporting on key metrics utilizing Salesforce.

Showed leadership skills and the ability to contribute to the success of the sales team by aiding in training of other associates in all aspects of the sales process.

Cinematic Revivals, Online Collector DVD Resale Store 2021– 2022

Sole Proprietor

Shipped and receiving items through US Mail, managing logistics and ensuring timely delivery of products to customers in the most efficient and cost-effective manner.

Conducted market research to price and market products effectively to attract customers and maximize sales. Demonstrating the ability to identify potential customers and markets for the products sold.

Managed the logistics by identifying marketable product, obtaining product cheaply, organizing product in storage and efficiently managing the packaging and shipping process.

Conducted online arbitrage of product through the channels of online bookstores, DVD Collector stores, thrifts shops, whole sealers, and other online resale merchants.

Demonstrated personal market knowledge, through in-person arbitrage of product through local thrift stores, DVD retailers, Record stores, residential sellers, and local auctions.

Managed the presentation and promotion of a personal business page as to attract customer traffic and regular monthly sales.

Personally, handled the day-to-day customer service needs of the store, by promptly responding to customer emails, providing additional photos and presentation of products when needed, and personally met with customer when reasonable to close deals.

Harris Teeter- Charleston, South Carolina 2020 – 2021

Asset Protection Coordinator

Apprehended Apprehend shoplifting suspects, conduct internal investigations, and participate in employee investigation interviews, demonstrating an ability to identify and analyze behavior, which can be used in sales to read body language and better understand customers' needs.

Supported 10+ stores in overall district, demonstrating strong teamwork and collaboration skills across a wide territory of facilities, personnel, and product.

Certified in Interview & Interrogation from Wicklander & Zulawki training. These skills can be useful in the sales process to better understand customers' needs and motivations.

Conducted internal investigations identifying potentially fraudulent activity, including theft by employees and accounting discrepancies proactively potential issues that could impact the company's revenue.

Utilized investigation management software and investigative databases to perform investigations related to all types of losses to the store.

Enhanced safety and security of store by reviewing inventory records and performing merchandise protection audits demonstrating the ability to effectively assess the needs of customers and determine the best products to meet those needs while also ensuring their safety and security.

Delivered exceptional customer service by answering questions, providing directions, and assisting customers as needed building and maintaining relationships with clients and customers, which involves delivering excellent customer service.

Secured high-value merchandise by executing loss prevention measures and training associates on theft prevention techniques protecting company assets and maximizing profits by creating a culture of awareness and accountability.

Partnered with local law enforcement agencies to report crimes, provide evidence, and assist in prosecution of criminals showing the ability to build relationships and work with external partners to achieve common goals.

Marshall's, Charleston 2018 – 2019

Loss Prevention Detective

Monitored activities of customers, employees, and vendors by using various surveillance techniques, including video cameras. This experience is relevant to identify factors that affect customer behavior and preferences, allowing better decisions on marketing strategies, product placement, and other aspects of sales.

Tailored shrink reduction and anti-theft strategies to ensure that they are not impacting sales goals and provided input on new strategies that could improve sales and reduce losses.

Coordinated with store manager to identify potential issues, provide training on loss prevention strategies, and ensure compliance with company policies.

Identified problems and discrepancies in business operations, which is a valuable skill for analyzing and assessing market trends, customer needs, and competitor activities.

Investigated discrepancies in inventory, irregular transactions, and suspicious behavior by employees and customers, this experience required detail-oriented behavior, analytical mindset, and able to think critically.

Identified areas of risk and recommended upstream process improvement showing the ability to problem-solve and work proactively to prevent issues.

Supported deploying security measures, such as installing security cameras and alarms, to deter theft/prevent criminal activity demonstrating an ability to think strategically and protect company assets.

Demonstrated the ability to sell additional products and services to customers beyond the primary product or service being offered by achieving first place in credit card sales.

Home Depot, North Charleston 2011 – 2015

Customer Service/ Sales Associate / Returns

Provided excellent customer service to shoppers, inclusive of checking out customers and processing transactions.

Consistently achieved high customer satisfaction scores through excellent service and positive interactions with customers.

Successfully trained new team members on cash register operations and stocking procedures, resulting in improved performance and efficiency.

Demonstrated exceptional attention to detail in processing transactions and accurately managing inventory.

Proactively identified and resolved customer complaints and concerns, resulting in increased customer loyalty and repeat business.

Received multiple positive customer reviews and recognition from management for exceptional performance.

Consistently met or exceeded sales goals through effective upselling and product recommendations.

Additional Experience:

Asset Protection Associate (Lead): Walmart - Mount Pleasant, South Carolina

Asset Protection/ Sales Associate: Walmart - West Ashley, South Carolina

CEO: Virtual Frontiers: Big Commerce Store

Delivery Driver: Grubhub - Charleston, South Carolina

Delivery Driver: Chick-Fil-A - Summerville, South Carolina

Shopper: Shipt - Charleston, South Carolina

Delivery Driver: Dominoes- Charleston. SC

Temporary Worker: People Ready - Charleston, South Carolina

Improviser: Charleston Improvables - Charleston, South Carolina

Cashier/ Usher: Regal Entertainment - Summerville, SC

Cashier/Cook: McDonald's - Summerville, South Carolina

EDUCATION

Bachelor’s Degree- Political Science - College of Charleston 2016

Associates Degree - Liberal Arts - Trident Technical College 2011

High School - St. Joseph's Academy (Homeschool) 2008

CERTIFICATIONS & TRAINING

Security Guard License - South Carolina Law Enforcement Division (SLED) 2021

Interviewing & Interrogation - Wicklander Zulawski & Associates 2020

LANGUAGES

Limited experience in the Spanish language from 2 year required course in college

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