Patient Access Transporter

**** * **** ******, *********, UNITED STATES, ****6 •

************@*****.*** • 414-***-****

SHARITA SLOAN

PROFESSIONAL SUMMARY

Ambassador/Patient Transporter at Children's Hospital, known for fostering strong relationships with patients and staff through compassionate care and effective communication. Demonstrates expertise in optimizing transport and schedules in collaboration with medical teams, enhancing patient experiences through innovative route planning. Committed to maintaining accurate records and adhering to safety protocols, showcasing exceptional teamwork skills and dedication to service excellence. EMPLOYMENT HISTORY

AMBASSADOR/PATIENT TRANSPORTER Jun 2023 - Dec 2024 Childrens Hospital wauwatosa

PATIENT ACCESS REP/SCHEDULER Oct 2022 - Jan 2024

Childrens Hospital wauwatosa

ENGAGEMENT SPECIALIST/FRONT END LEAD Aug 2022 - Aug 2023 Home Goods wauwatosa, wi

Transported patients safely and efficiently, ensuring comfort and timely arrivals for appointments. Fostered positive relationships with patients and staff.

Provided compassionate care during patient transports, offering emotional support and clear communication. Collaborated with medical teams to optimize schedules.

Maintained meticulous records of patient transports, ensuring accurate documentation. Adhered to strict safety protocols and infection control measures.

Proposed and implemented streamlined transport routes, reducing wait times and improving overall patient experience. Adapted quickly to new hospital protocols.

Worked seamlessly with diverse hospital departments, facilitating smooth patient transitions. Actively participated in team meetings to enhance service quality.

Streamlined patient access processes, enhancing efficiency and reducing wait times. Fostered positive relationships with patients and healthcare providers.

Optimized appointment scheduling, leading to improved patient satisfaction and resource utilization. Implemented new check-in procedures for faster processing.

Developed and rolled out new digital check-in procedures, significantly streamlining the patient intake process and reducing administrative workload.

Cultivated positive patient relationships through empathetic communication, effectively addressing concerns and ensuring a smooth healthcare experience.

Analyzed scheduling patterns to optimize appointment allocation. Identified bottlenecks in patient access, implementing solutions for improved efficiency.

Streamlined engagement processes, boosting efficiency. Developed targeted campaigns that significantly increased customer participation and retention rates.

Optimized engagement strategies, enhancing operational efficiency. Crafted targeted initiatives that markedly improved customer participation and loyalty metrics.

Optimized front-end performance, reducing load times and improving user engagement. Implemented efficient coding practices, resulting in measurable improvements.

Led cashier team, streamlining checkout processes and enhancing customer satisfaction. Consistently exceeded sales targets through upselling techniques.

Orchestrated cashier team operations, fostering a cohesive work environment. Refined checkout processes, elevating customer satisfaction and consistently surpassing sales objectives. ORDER PICKER/PACKER Oct 2020 - Jul 2022

Amazon

CLEANER Jul 2018 - Jul 2021

Mahler Cleaning brookfield wi

CAREGIVER/LEAD Jul 2017 - Jul 2021

Close to home senior living wauwatosa

ASSISTANT MANAGER Nov 2007 - Apr 2018

Mcdonalds Glendale

Optimized order picking processes, reducing average fulfillment time by several minutes per order and enhancing overall warehouse efficiency.

Maintained meticulous accuracy in inventory management, consistently achieving error rates well below company targets. Fostered strong teamwork within the warehouse, contributing to a cohesive work environment and improved cross- functional communication.

Proposed and implemented a new organization system for high-demand items, leading to a noticeable reduction in pick times.

Embraced continuous learning opportunities, rapidly adapting to new technologies and processes to enhance personal and team performance.

Maintained pristine cleanliness in diverse environments, adhering to strict sanitation protocols. Efficiently managed time to complete all tasks within schedule.

Optimized cleaning processes, reducing task completion time while maintaining high quality standards. Received consistent positive feedback from clients.

Introduced eco-friendly cleaning solutions, balancing effectiveness with environmental responsibility. Adapted cleaning methods to suit various surface types and client preferences. Provided exceptional customer service, addressing client concerns promptly and professionally. Maintained a positive attitude in challenging situations.

Pioneered eco-friendly cleaning solutions, balancing effectiveness with environmental responsibility while adapting methods to various surfaces.

Led caregiver team, ensuring compassionate care for seniors. Implemented personalized care plans, enhancing residents' quality of life and fostering a nurturing environment. Streamlined daily operations, reducing medication errors and improving overall efficiency. Mentored new caregivers, resulting in higher staff retention and resident satisfaction. Coordinated with healthcare professionals to provide comprehensive care. Developed strong relationships with residents' families, ensuring open communication and trust.

Transports patients to and from appointments, clinics, laboratories, and/or treatments, as and when appropriate. Facilitates on-the-job training for new and existing team members. Assist in providing therapeutic patient care, in group or one-to-one settings. Responds to emergency and/or crisis situations and supports visitor safety. Monitors safety of patients and environment, including infection control standards. Actively observes/monitors and records patient behavior and activities including but not limited to meals and monitoring food intake.

Ensure safety and accurate location of patients at all times. Led team of 25, optimized operations, reduced customer wait times. Implemented cost-saving measures, boosting profitability. Trained new hires, enhancing overall service quality. Spearheaded new inventory management system, minimizing waste. Introduced employee engagement initiatives, improving retention rates. Developed streamlined scheduling process, increasing efficiency. Fostered positive team environment, enhancing productivity. Coordinated with suppliers to ensure timely deliveries. Partnered with local organizations for community outreach programs, boosting brand image. Ensured strict adherence to food safety standards, maintaining perfect health inspection scores. Meticulously managed cash handling procedures, reducing discrepancies. Oversaw equipment maintenance, minimizing downtime. Mentored junior staff, facilitating career growth. Implemented open-door policy, addressing employee concerns promptly. Created comprehensive training materials, enhancing skill development across all positions. CAREGIVER May 2010 - Jun 2015

Bridges of Wi West Bend

LEAD CHILDCARE TEACHER May 2005 - Aug 2009

Bessie's Kiddie Kollege Milwaukee

CALL CENTER CUSTOMER SERVICE REPRESENTATIVE Apr 2002 - Aug 2005 Us Cellular Waukesha

SKILLS

compassion (Expert), Patient Advocacy, Time Management (Experienced), Safety Protocols, Record Keeping (Expert), Team Collaboration, Process Improvement (Experienced), cashiering (Expert), Customer Engagement (Expert), Leadership Development (Expert), Inventory Management, Health Education, Crisis Management (Experienced), Patient Care (Expert), Team Coordination, Service Quality, Problem Solving (Experienced), Patient Satisfaction (Expert), Communication Skills (Expert), Critical Thinking (Experienced), Multitasking, Organizational Skills, Adaptability, Patient Transport (Expert), Customer Service (Experienced), Patient Interaction, Service Excellence. EDUCATION

MEDICAL ASSISTANT May 2012 - Sep 2015

Bryant & Stratton College-Wauwatosa wauwatosa, wi

REFERENCES

Jessica Sanders, close to home senior living (************@*****.***, 414-***-****); Quinsana Madison, Linden Grove (*****************@*****.***, 414-***-****); Stephen Smith, Milwaukee Public Schools (*****@***.***, 414-***-****). Provided compassionate care to diverse clients, ensuring their comfort and well-being. Developed strong relationships with families, enhancing overall care quality.

Meticulously managed medication schedules and monitored vital signs. Maintained accurate records, contributing to seamless care coordination among healthcare team.

Introduced creative activities to stimulate cognitive function in clients. Adapted care strategies to individual needs, promoting independence and dignity.

Worked closely with healthcare professionals to implement personalized care plans. Participated in team meetings, sharing insights to improve client outcomes.

Consistently met client care goals, receiving positive feedback from families. Improved client mobility through targeted exercise programs, enhancing quality of life.

Led engaging activities for diverse age groups, fostering cognitive and social development. Implemented innovative learning strategies, enhancing children's educational experiences. Managed daily operations, ensuring a safe and nurturing environment. Developed and executed age-appropriate curricula, resulting in improved learning outcomes.

Partnered with parents to address individual needs, creating personalized development plans. Mentored junior staff, promoting a cohesive team environment.

Maintained meticulous records of children's progress and activities. Ensured compliance with state regulations and center policies, upholding high standards of care.

Introduced creative learning methods, significantly boosting student engagement. Organized interactive events, enhancing parental involvement in children's education.

Assisted customers with account inquiries and service issues, enhancing satisfaction through empathetic problem-solving and clear communication.

Resolved complex billing disputes efficiently, reducing escalation rates and contributing to improved customer retention metrics.

Worked closely with cross-functional teams to address systemic issues, leading to streamlined processes and reduced call volumes.

Maintained meticulous records of customer interactions, ensuring accurate information for follow-up and continuous service improvement.

Resolved complex billing disputes with empathy and clear communication, significantly reducing escalation rates and boosting customer satisfaction.

Provided empathetic problem-solving and clear communication, enhancing customer satisfaction through effective account inquiries and service issue resolution.

COURSES

AMERICAN HEART ASSOCIATION CPR CERTIFICATION Jun 2024 - Jun 2026 basic Life Support

COMMUNITY BASED RESIDENTIAL FACILITY (CBRF) May 2012

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