Senior Software Mobile Application

Trina King

United States Citizen 678-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Experienced Senior Software Test Analyst with over 15 years of expertise in software testing, including bug identification, test plan development, strategy formulation, and test execution. Eager to bring my proven skills and enthusiasm to your organization.

Knowledge & Skills Areas

•Microsoft Office Suite, Trello, Soap API, Ready API, (HTML Header Tags), Postman, Global Positioning System (GPS)

•Loom, Markup Hero, TestRail, Quality Center, Corillian, and ALM

•MySQL Workbench (Basic) .Net

•SharePoint, Jira and Clear Quest

•Silk, Katalon, Quick Test Professional

•Waterfall and Agile

PROFESSIONAL EXPERIENCE

Senior Software Test Engineer, Lyft 09/23 – Current

Actively engages in a fast-paced work environment, calls, and email communications to address customer needs and inquiries; and enhance their experiences with the GPS mobile application.

Utilizes the GPS mobile application to execute Scenarios and Test Cases that were created to ensure accurate functionality (setting up an account, getting matched, tracking and more) of the mobile application.

Report defects via Loom and Record It. Screen Captures and notes are also taken to serve as proof and evidence of the observations uncovered during the usage of the GPS mobile application.

Develop solutions that deliver value and ensure top-tier quality standards for the Lyft mobile application.

Manage key workflows, inputs, testing methodologies, and performance considerations to implement testing solutions that elevate the quality of the GPS software, to ensure adherence to standards for high-quality product.

Work with the Chat functionality via the GPS mobile application and provided Customer Service.

Expand the Quality Assurance/Quality Control (QA/QC) department for the entire organization by developing and executing test cases while in the field, utilizing the software real time.

Senior Software Test Engineer, White Cup 03/22 – 08/23

Actively engaged in triage meetings via a fast-paced work environment, calls, and email communications to address customer inquiries and enhance their experiences with the CRM application with Salesforce exposure within .Net environment.

Utilized Postman via this Software Technology company to validate APIs for our in-house developed web applications and Katalon to automate manual tests, with all results stored in the TestRail Management System.

Collaborated cross-functionally to develop solutions that deliver value and ensure top-tier quality standards for applications operating in a service-oriented architecture (SOA) on a SaaS distribution model.

Managed key workflows, inputs, testing methodologies, and performance considerations to implement testing solutions that elevated the quality of released software, ensuring adherence to standards and processes for high-quality product delivery. Worked with the Chat functionality via the CRM application and provided Customer Service.

Established and expanded the Quality Assurance/Quality Control (QA/QC) department for the entire organization, preparing and presenting comprehensive strategies for implementing QA/QC processes throughout the company.

Independently developed a QA/QC SharePoint site detailing all aspects of quality assurance and software testing, including GUI testing for website applications on computers, laptops, and mobile (iOS) devices.

Designed and executed test plans, test cases, entrance and exit criteria, and other testing artifacts across multiple application projects, performing Smoke, Sanity, Regression, Functional (Negative/Positive), and End-to-End testing to identify various bug types, such as Functionality, Content, Error Handling, Usability, Compatibility, Out-of-Bound, and Data Type Mismatch bugs.

Documented and validated bugs in Jira, using Markup Hero for screen captures and Loom for video evidence, while performing Ad Hoc, Exploratory, smoke, regression, negative, positive testing within an Agile-Kanban (monthly sprint) environment, and problem solving.

Software Tester /Customer Support, DBA Trina King (Self Employed) 12/19 – 02/22

Secured a Quality Assurance/Quality Control contract for software testing, which was unfortunately placed on hold and later canceled due to Covid-19.

Operated as an independent contractor for two transportation companies, safely transporting over 7,000 customers a total of 75,000 miles without any accidents or complaints, maintaining an average rating of 4.94 out of 5.00.

Engaged in freelance and volunteer assignments that leveraged my skills as a Quality Assurance/Quality Control software engineer, adhering to company standards for time management and customer relations.

Continued to provide software quality assurance/quality control services, consulting with leadership and software development teams regarding bugs identified in required software.

Established strong rapport with regular customers, maintaining effective and professional relationships.

Ensured a safe environment and maintained a clean, organized space for all clients utilizing provided services.

Graduate Student, North Carolina Agricultural and Technical State University 12/17 – 05/19

Began full-time studies in Fall 2012 while simultaneously working as a full-time contractor with Fidelity Investments, managing a 3-hour round-trip commute from Raleigh to Greensboro on class days.

As I approached the final stages of my academic journey, I recognized the need for a sabbatical to fully dedicate myself to my proposal and dissertation.

The sabbatical proved to be the right choice, allowing me to successfully defend my dissertation, "Emerging Adults' Perceptions of Toxic Leadership: A Case Study," on March 13, 2019, at 2:00 PM EST, culminating in my graduation in May 2019.

Senior Software Test Engineer, Fidelity Investments 4/12 – 12/17

Led software testing efforts within .Net environmen for assigned projects, utilizing Application Lifecycle Management (ALM) to open, track, and close defects and issues. Used ALM to create, execute, and store manual and automated tests (Quick Test Professional), requirements, attachments, and defects for traceability to specific project requirements. Conducted ETL testing, including basic validation, data quality checks, and data count checks, ensuring column datatype consistency (e.g., customer account numbers and account types) and removing duplicate data, testing online banking (Corillian).

Possessed comprehensive knowledge of all areas of the Software Development Life Cycle (SDLC). Worked in an agile environment to complete testing tasks, analyzing test data, assisting development with debugging complex software problems, and providing leadership and mentoring to peers and cross-functional team members.

Tested web services using SOAPUI/Ready API to execute XML provided by software developers based on business requirements. Executed functional tests (smoke, regression, white box, and black box testing) using business requirements and utilized WinSCP to view output logs associated with executed XML.

Created Test Cases, Test Strategies, and Test Plans . Led test strategy meetings and daily triage meetings as necessary. Worked closely with offshore cohorts, providing project-related guidance and information as needed.

Ensured test results in Quality Center/ALM were updated to the Candor “QA” Dashboard. Utilized Microsoft Office Suite and Access Central to meet additional job requirements. Tested time tracking and payroll applications via API header tags for various end users/clients of Fidelity using HCM technology.

Senior Software Test Engineer, Credit Suisse 11/10 – 4/12

Directed software testing efforts for assigned projects, utilizing Jira and Quality Center to open, track, and close defects and issues. Used Jira to assign tasks and access project information such as diagrams and workflows. Employed Load Runner to execute performance tests based on client requirements. Conducted ETL testing, ensuring column datatype consistency (e.g., customer account numbers and account types) and removing duplicate data.

Possessed extensive knowledge of all areas of the Software Development Life Cycle (SDLC). Utilized Quality Center to create and store manual tests, automated tests, requirements, attachments, and defects for traceability to specific projects. Executed functional tests (smoke, regression, white box, and black box testing) based on business requirements.

Utilized LoadRunner to record scripts demonstrating performance in specific areas of MyAccess and GARs applications. Employed MATT, an in-house application, to conduct white box testing for MyAccess.

Used Wiki-Confluence for storing and accessing project-related documents, directions, procedures, diagrams, and other pertinent project-specific items. Also gained Corillian experience, testing accounts via online banking.

Utilized Remedy's incident management console to search for open tickets via the General Functions section.

Evaluated cross-discipline software solutions before regression testing defects found. Provided mentorship and leadership to peers and end users as needed. Analyzed test data and resolutions for defect fixes.

Senior Test Coordinator, TD Bank 4/2010 – 7/2010

Coordinated testing for test batch cycles for various clients via the data center.

Collaborated with the cycle testing team to validate new and existing requests from clients.

Performed pre-test and batch cycle setup tasks for monetary transactions and system initiations.

Conducted post-test batch cycle validation of applications and gathered statistical information on test batch cycles for governance reporting.

Executed manual testing of the bank’s applications, working closely with developers in an Agile environment. Utilized business requirements to perform functional tests, including smoke, user acceptance, regression, integration, and black box testing.

Senior Test Engineer, BB&T 8/2009 – 4/2010

Created test plans for online banking customers, updating and developing new test cases using Quality Center. Initiated functional, end-to-end, regression, acceptance, production, and host down testing phases.

Developed detailed test cases for test readiness, regression, and acceptance testing.

Generated weekly reports on the execution of manual test cases.

Evaluated the effectiveness of bug resolutions, ensuring closure or assigning rework. Used business requirements to execute functional tests, including smoke, user acceptance, regression, integration, and black box testing.

Senior Test Engineer Lead, Capital One Bank 10/2008 – 3/2009

Developed test plans for online banking customers (Corillian) and updated existing and new test cases using Quality Center. Initiated functional, end-to-end, regression, acceptance, production, and host-down testing phases.

Verified that Plus 1 Accounts provided appropriate transfer functionality in both relational and asset-only presentations. Ensured COAF accounts supported recurring future payments and one-time payments from checking, savings, and money market accounts.

Led a small team in migrating all national lending portfolios (USIL, POS, SBL) to the Fidelity ALS platform, integrating them with existing bank IL accounts. Emulated online banking transactions, including external account creation, transfers, bill payments, and other electronic banking functions using Relationship Management. Utilized MS Project to track milestones, testing duties, and deadlines.

Facilitated daily defect meetings for the Plus 1 application and online banking, working closely with Business Analysts, Corillian Developers, Testers, and Project Managers to coordinate testing efforts and defect tracking solutions.

Coordinated and facilitated production meetings for code releases into the production environment. Validated transaction codes using AMHS (mainframe) and managed defect tracking with Clear Quest. Used Snag It for capturing snapshots during validation. Executed functional tests (smoke, user acceptance, regression, integration, and black box testing) based on business requirements.

Managed the testing process, including customer payment requests through online banking, Voyager database processing, and ALS posting, with Automated Account Management handled through ALS.

Senior Test Engineer, McJunkin Red Man 6/2008 – 7/2008

Developed Integration, Regression, and Component Test Cases and scenarios for VSAM mainframe databases. Executed functional tests including smoke, user acceptance, regression, integration, and black box testing based on business requirements.

Created detailed test plans, matrices, and procedures using training materials and design documentation.

Designed test case templates for use during testing efforts involving super users.

Established internal processes for mainframe and flex developers to utilize via Source Code Management and created a problem reporting process until a defect tracking tool was implemented.

Compared the functionality of the new web-based (flex) system to the existing mainframe system to ensure consistency and accuracy.

Senior Test Engineer, Cisco 2/2008 – 5/2008

Developed Integration test cases and scenarios for real-time embedded networked products, including the 4250HDC set-top boxes. Executed functional tests such as smoke, user acceptance, regression, integration, and black box testing based on business requirements.

Created comprehensive test plans, matrices, and procedures using requirements and design documentation. Managed defects via Clarify, including creation, updates, and closures based on communication with developers.

Executed automated scripts to assess the stability of each head-end, performing software testing on the 4250HDC platform using Danger Mouse and OPUS.

Tested middleware software on the 4250HDC, including OCAP and SARA, to ensure compatibility and functionality.

Developed detailed test cases for test readiness, regression, and acceptance testing.

Generated weekly reports related to the execution of manual test cases.

Evaluated the effectiveness of bug resolutions, ensuring issues were either resolved or assigned for rework.

Testing Advocate/Test Lead, Macy’s 8/2007 – 2/2008

Developed, managed, and executed comprehensive test plans, scenarios, scripts, and schedules.

Defined and measured product quality levels, ensuring the appropriate development and communication of testing schedules and issues.

Participated in code reviews and walkthroughs, determining testing configuration and environment data requirements.

Led quality control meetings, including test plan and test case reviews. Coordinated and managed all testing phases, including the development of detailed test plans, user acceptance test plans, and modifications to use cases.

Oversaw the completion of functional/component, system, cross-system integration, regression, performance, stress, and user acceptance testing. Executed functional tests using business requirements, including smoke, user acceptance, regression, integration, and black box testing.

Assessed the impact of design goals on the testing process and developed detailed project test deliverables, including test cases.

Evaluated the effectiveness of bug resolutions, ensuring issues were resolved or assigned for rework.

Senior Quality Assurance Analyst, Choicepoint 10/2006 – 7/2007

Developed functional, integration, and regression tests and scenarios for web-based and Unix-based applications within an Agile environment. Performed basic SQL database queries using Oracle Developer and Toad.

Mapped record types to source IDs in PROM, created batch files, and executed orders via Citrix to validate output.

Managed code deployment using Kapow technologies for Robots, and executed functional tests (smoke, user acceptance, regression, integration, and black box testing) based on business requirements.

Facilitated meetings to coordinate testing efforts with project managers, and executed stress and load tests using Mercury Load Runner to meet client requirements.

Demonstrated full application functionality and executed unit tests, managed testing efforts via Test Director, which served as the repository for requirements and test cases.

Conducted manual testing of web (http/https), Unix, and client-server applications, and automated tests using Test Director and Quality Center for projects such as Embarq and Sprint.

Developed test plans for use in weekly meetings and tracked bugs via Quality Center Test Director.

Senior Quality Assurance Analyst, SunTrust 9/2005 – 6/2006

Developed functional, integration, and regression tests and scenarios for applications migrated from Sun Solaris to AIX, including testing XML servers.

Coordinated testing efforts with project managers and leads for various applications. Conducted stress and load testing using Mercury Load Runner, executing performance tests based on client requirements.

Analyzed applications involved in the migration effort, with Test Director serving as the repository for requirements, test cases, and execution. Used Load Runner for performance testing according to client specifications.

Conducted manual testing of web (http/https), Unix, and client-server applications, and validated database data through basic SQL queries. Provided training for offshore personnel.

Communicated effectively with project managers, developers, business analysts, and customers. Coordinated and led departmental meetings, using business requirements to execute functional tests including smoke, user acceptance, regression, integration, and black box testing.

Senior Quality Assurance Analyst, Equifax 1/2005 – 8/2005

Created test plans, scenarios, and cases using the Mercury Interactive test management tool, Test Director, based on specifications and requirements. Developed manual test cases and plans, and supported the creation of automated scripts with Quick Test Professional.

Ensured that all information systems products and services met company standards and end-user requirements.

Conducted workflow analysis and recommended quality improvements. Performed manual testing of web (http/https), Unix, and client-server applications.

Documented issues and worked to resolve them, reporting progress to the development team and management via Test Director.

Managed multiple complex projects, generating defect status and test execution reports. Reviewed system and business requirement documents.

Executed Unit, Integration, Acceptance, Regression, and Performance testing. Utilized SQL for white box testing and business requirements for functional tests, including smoke, user acceptance, regression, integration, and black box testing.

Verified data in system logs, executed tests in UNIX, ran database queries, and created test files for data requirements.

Quality Assurance Analyst Lead, Cox Communications 7/2004 – 10/2004

Developed and executed manual test cases and test plans for PeopleSoft Enterprise Learning Manager and Human Resources using Test Director.

Automated test cases and test plans for PeopleSoft using Quick Test Professional, performing white box, regression, system, integration, and black box testing. Contributed to Service Level Agreements and gathered requirements from the development and configuration teams.

Verified required data and validated procedures within PeopleSoft. Updated test cases and plans as needed. Tested App Messaging and Batch Processes, and trained peers on Test Director functionality. Responsible for requirements gathering.

Reported defects using Test Director, conducted regression testing on test cases stored in Test Director, and developed the System Test Strategy. Tested J2EE web-based applications and mainframe systems, verifying data migration from HR applications to the ELM PeopleSoft application. Assisted with back-end data verification and executed functional tests (smoke, user acceptance, regression, integration, and black box testing) based on business requirements.

Quality Assurance Analyst, FedEx 4/2004 – 7/2004

Developed and executed manual test cases, scenarios, and test plans for PeopleSoft applications, using Test Director. Managed requirements gathering and performed functional tests (smoke, user acceptance, regression, integration, and black box testing) based on business requirements. The web-based application was Java-based.

Automated test cases and test plans for PeopleSoft using Quick Test Professional. Executed automated test cases and conducted performance testing with LoadRunner for scripts used by various departments, including Ground, Kinko’s, and the Center of Excellence at FedEx. Delivered a PowerPoint demo of Quick Test Professional to the client. Performed white box, regression, system, integration, and black box testing.

Verified data by validating necessary procedures within PeopleSoft. Gathered requirements from module leads to link them to specific test cases and test sets. Tested modules including General Ledger, Accounts Payable, Accounts Receivable, Expenses, and Projects. Updated test cases and test plans as needed.

Quality Assurance Analyst, One Globe 1/2004 – 2/2004

Was responsible for executing the test cases and scenarios that were utilized to walk through the One Globe application, to be utilized by all BearingPoint employees, in efforts of reporting time and expenses. White box, Regression, System, Integration and Black box testing was completed during my testing efforts. I also provided valued input to required Service Level Agreements. Was also responsible for requirements gathering.

Verified the required data, by validating the necessary procedures via PeopleSoft. I gathered requirements from module leads and created them, for the purpose of linking them to specific test cases and test sets. Responsible for testing the General Ledger, Accounts Payable, Accounts Receivable, Expenses and Projects modules.

Updated test cases and test plans as necessary. Created Test sets via Test Director. Was responsible for automating test via Quick Test Professional. Assisted with back-end data verification. Used business requirements to execute functional tests (smoke, user acceptance tests, regression, integration, and black box testing).

Quality Assurance Analyst, Cingular 9/2003 – 1/2004

Executed regression test cases and scenarios for PosdotCom and Oasys applications, focusing on FCC-mandated Wireless Number Portability functionality for ILEC and CLEC. Conducted white box, regression, system, integration, and black box testing. Contributed to the development of Service Level Agreements.

Automated test cases using Quick Test Professional and performed functional tests (smoke, user acceptance, regression, integration, and black box testing) based on business requirements.

Verified required data by validating system connectivity and functionality. Conducted regression and functional testing for PosdotCom, 4Score, Oasys, CARE, and Switch master, including web-based and client-server testing.

Reported and entered defects using Clearquest, and was involved in number porting and modifications. Gathered requirements from test leads to create and modify test cases. Assisted with testing the Point-of-Sale system for remote bill payments and supported back-end data verification.

Quality Assurance Analyst, T-Mobile 6/2003 – 9/2003

Created test cases and scenarios for CSM, Comptel, Test Harness, and Samson applications, focusing on FCC-mandated Wireless Number Portability functionality for ILECs and CLECs. Completed white box, regression, system, integration, and black box testing. Provided valuable input for Service Level Agreements.

Performed table validation using Golden to query tables, ensuring accuracy of field size, type, name, object type, and object name. Executed functional tests (smoke, user acceptance, regression, integration, and black box testing) based on business requirements.

Verified jobs and processed bills for the Comptel application. Exported documents into Test Director and managed defects, including entry and updates.

Validated Winback, Snapback, Port In, Port Out, and Eligibility functions for ILEC and CLEC customers through Test Harness. Gathered billing requirements from test leads to create new test cases for billing and process validation. Responsible for requirements gathering and back-end data verification.

Quality Assurance Analyst, Century-Tel 9/2002 – 1/2003

Manually entered test data into the CSM database using the Amdocs billing system. Added customers, reviewed bills, and executed run books, test cases, and scripts via Test Director. Conducted white box, regression, system, integration, and black box testing. Contributed valuable input to Service Level Agreements.

Assisted in converting 4.9 million customers from the CenturyTel (CLEC) Legacy system to PLS Ensemble. Responsible for requirements gathering and executed functional tests (smoke, user acceptance, regression, integration, and black box testing) based on business requirements.

Tested the online version of CSM, focusing on maintaining and verifying customer bills and performing back-end data verification.

Reported defects in CSM's online modules and printed bills using the defect-tracking tool, SERF 4.1.

Quality Assurance Analyst, Abbott Laboratories 4/2002 – 8/2002

Validated the Electronic Submissions system to ensure compliance with 21CFR for the Documentum application. Gathered business requirements, loaded them into the Documentum repository, and created test cases from those requirements. Conducted functional tests (smoke, user acceptance, regression, integration, and black box testing) based on business requirements.

Ensured that the Electronic Submissions application supported authoring change control, template management, and report and submission publishing.

Maintained the creation process and workflow for designated software modules using Doors.

Developed test scripts, test cases, and expected results. Completed white box, regression, system, unit, acceptance, integration, and black box testing. Provided valuable input for Service Level Agreements and gathered requirements.

Quality Assurance Analyst, Sprint PCS 9/2000 – 7/2001

Managed integration testing for Sprint PCS's Integrated Customer Care and Billing Systems, covering number and equipment management (EEMS, EDF), AMDOCS, Data Storage (DB), and Operational Data Layer (ODL). Performed black box, white box, functional, and regression testing, and documented test results.

Developed test cases, test scripts, and expected results for functional and system integration testing of EMMS, EDF, DB, and ODL, based on business requirements and functional specifications. Conducted end-to-end testing of the Consolidated Layer and reviewed SOPs as needed.

Coordinated with business, engineering, and development teams to gather business requirements. Assisted in developing testing standards and procedures while maintaining client relationships.

Executed test cases/scripts for EMMS, EDF, DB, and ODL across Number Management, Customer Service Management, Price Plan, External Systems Interfaces, and ORACLE. Collaborated with developers on defect resolution and conducted back-end data verification.

Produced and tracked detailed test case logs with problem descriptions and pre-investigation results. Completed white box, regression, system, integration, and black box testing. Contributed valuable input to Service Level Agreements and gathered business requirements.

Created comprehensive documentation of data warehouses based on requirements gathered from various departments.

Quality Assurance Analyst, SAS Institute 12/99 – 9/2000

Collaborated on managing and verifying test cases for HR Vision. Conducted black box, functional, integration, and regression testing. Assisted with release engineering for HR Vision and produced detailed test case logs with results and problem descriptions using Defects, the problem tracking tool developed by SAS. Reviewed Standard Operating Procedures and thoroughly tested the HR Vision benefits application.

Validated and tested enhancements provided by developers for each version of HR Vision.

Engaged with developers regarding defects, implemented solutions, and performed white box, regression, system, integration, and black box testing. Contributed valuable input to Service Level Agreements and gathered business requirements.

Quality Assurance Analyst, Catholic Healthcare 1/99 – 8/99

Created, implemented, and executed test cases, including manual test scripts and test plans for each test site. Conducted thorough testing of benefits applications, Titan and Nova.

Tested Year 2000 (Y2K) healthcare applications, executing manual test cases and reporting defects. Ensured HBOC software compliance with Y2K standards and reviewed necessary documentation.

Conducted baseline, regression, white box, black box, warp date, and integration testing. Gathered requirements and data for Service Level Agreements.

Facilitated weekly SQL database backups and assisted in implementing the test environment.

EDUCATION

Saint Augustine’s University 05/1995

Bachelor of Science

Computer Information Systems

University of Phoenix 02/2006

Master of Management

Organizational Management

University of Phoenix 02/2013

Doctor of Management

Organizational Management

North Carolina Agricultural and Technical State University 05/2019

Doctor of Philosophy

Leadership Studies

REFERENCES

Available Upon Request

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