Customer Service Representative
Resume:
Ladonia Warner
Baltimore, MD *****
********@*****.***
A professional, well-rounded, detailed-orientated professional looking to transition into a government service. Currently working as a CSR. Through my many years of service I have picked up skills that would make me an ideal candidate for customer service. My prior experience has provided me with management skills, soft skills, and the ability to work within a team. I have experience at meeting deadlines in a fast-paced environment, following strict guidelines and corporate practices.
Work Experience
Customer Service Representative
IGT Solutions - Knoxville, TN
December 2021 to June 2022
• Addressed customers courteously using suitable methods and problem solving skills
• Delivered personalized customer service relating to questions and promptly resolve basic problems on customer accounts.
• Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
Team Lead
ASM Research - Baltimore, MD
January 2021 to August 2021
• Train new agents
• Enter employee time and approve timecards
• Oversee a team 20-25 call center agents
• Monitor the agents daily metric report
Office Clerk/Data Entry
Premier Staffing Solution - Baltimore, MD
April 2019 to October 2019
• Transferred data from hard copy to a digital database
• Updated customer information in a database
• Typed in data quickly and efficiently
Tax Assistant
H & R BLOCK - Baltimore, MD
February 2019 to April 2019
• Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.
• Prepared simple to complex tax returns for individuals and small businesses.
• Scheduled appointments
Office Clerk
SWIFT STAFFING - Catonsville, MD
March 2018 to April 2019
• Handled multi-line phone system inbound and outbound calls.
• Scheduled appointments and handled customer complaints.
• Filed, scanned, copied and faxed documents.
Cashier/Customer Service
TOYS R US - Catonsville, MD
November 2014 to July 2016
• Received payment by cash, check, credit or debit cards.
• Processed returns and issued refunds.
• Addressed customer complaints.
Medical Receptionist
CJB THERAPY CENTER - Baltimore, MD
March 2010 to July 2016
• Scheduled appointments Verified insurance
• Registered new patients via the EMR system
• Submitted insurance claims.
Education
High School Diploma
Harbor City Learning Center - Baltimore, MD
June 1993 to June 1993
Skills
• Microsoft Office
• Customer Service
• Call Center
• Medical Terminology
• EMR Systems
• Data Entry
• Tax Experience
• Medical Office Experience
• HIPAA
Contact this candidate