Social Media Customer Service

PROFESSIONAL SUMMARY

Driven and collaborative with 15+ years of Administrative and management experience with proven ability to learn quickly and adapt to new situations and work in a team setting as well as excellent communication skills, both verbal and written.

SKILLS

●Management

●Procurement

●Expert in SAP & Maximo

●Accounting

●Executive Administrative

●Detail Oriented

●Budget Forecasting

●Social Media

●Business Planning

●Process Improvement

●Documentation & Reporting

●Operations Management

●Leadership, and Collaboration

●Marketing Strategy Development

●Contract Management and Negotiations

●Public and Media Relations

Project management

WORK SUMMARY

CUSTOMER SERVICE MANAGER - PPC Mechanical Seals - Baton Rouge, LA

●Customer Service Leadership: Demonstrated expertise in leading customer service teams to deliver exceptional support and enhance customer satisfaction.

●Quoting and Pricing: Experienced in preparing detailed quotes, pricing strategies, and customized solutions to meet client needs.

●Problem Solving: Adept at resolving customer issues with a focus on quality, timeliness, and maintaining positive relationships.

●Collaboration: Worked closely with sales, logistics, and production teams to ensure seamless order execution and customer satisfaction.

●Strong Communication Skills: Capable of handling escalations, negotiating solutions, and maintaining professional relationships with clients and stakeholders.

MARKETING COORDINATOR - Express Employment Professionals - Gonzales, LA

●Oversaw all Marketing Functions: including social media scheduling and management, graphic design, advertising, and administration of in-house social media software.

●Increased Brand Visibility: by designing and executing targeted marketing campaigns across multiple platforms successfully increased brand awareness and visibility.

●Launched Impactful Digital Marketing Initiatives: Participated in leads and enhancing brand exposure by finding and organizing our company at trade shows or events.

●Monitored and Analyzed Key Performance Indicators: Managed data to assess the success of marketing campaigns and drive data-informed decisions.

●Designed and Managed Engaging Social Media Campaigns: Designed content to strengthen brand awareness and audience engagement by successfully growing the corporate presence on Twitter, Facebook, and Instagram to elevated brand awareness through cohesive social media and email marketing.

ASSET AND MAINTENANCE DEPARTMENT - Kinder Morgan - Geismar, LA

●Managed and Maintained Detailed Records: Ensuring compliance with industry standards and government regulations in oil and gas refinery facilities.

●Administered Maintenance Programs: At three locations, maintained maintenance procedures to optimize operational efficiency and reduce equipment downtime.

●Enhanced Facility Performance: By implementing preventive maintenance strategies and streamlining resource management and scheduling regulate and emergency services.

●Negotiating: Negotiated vendor contracts, securing favorable pricing and terms for services, materials, and equipment purchases.

●Budgeting: Analyzed and forecasted maintenance budgets, establishing cost-effective solutions to meet operational goals.

●Sourcing and Procurement: Sourced parts and contractors for maintenance and repair projects, ensuring timely and cost-efficient execution.

OFFICE MANAGER - The Scotts Miracle Gro Company - Geismar, LA

●Administrative Leadership: Supported Regional and Plant Managers, along with vital department heads, to achieve company goals through diligent office management and operational coordination.

●Team and Employee Oversight: Directed the Accounting and Dispatch Departments, supervised hourly employees as needed, evaluated performance, and implemented disciplinary actions to ensure team effectiveness.

●Operational Excellence: Developed and maintained relationships with vendors, suppliers, and contractors; negotiated contracts to achieve cost savings; and managed capital improvement projects and facility enhancements.

●Event and Project Coordination: Hosted and oversaw company events, wellness initiatives, employee recognition programs, and community projects to foster a positive workplace culture.

●Administrative and HR Support: Processed payroll, timekeeping, new hires, terminations, and job changes; coordinated purchase orders and maintained compliance with corporate policies and procedures.

●Customer and Interdepartmental Communication: Resolved customer concerns using industry expertise, facilitated communication between departments, and addressed issues to maintain harmonious work relationships.

●Executive Support and Reporting: Optimized calendar management for executives, prepared reports for all departments, and organized meetings, presentations, and conference calls for corporate and local events.

●Process and Policy Development: Created detailed administrative procedures, developed comprehensive policy manuals, and leveraged data analytics to drive informed decision-making and business improvements.

EDUCATION

ASSOCIATES OF ARTS BUSINESS TRACK

River Parish Community College - Sorrento, LA

Renee Goudeau

Livingston, LA 70754 *************@*****.*** +1-225-***-****

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