Customer Service Support

SB

SHANIYAH BROWN

****************@*****.*** 215-***-**** Philadelphia, PA 19121

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Complaint resolution

Scheduling

Technical troubleshooting

Calm demeanor

Sales expertise

Retail store support

Language proficiency testing

Bilingual

Cleaning

Field works Philla, PA

Customer Service Representative

08/2024 - 11/2024

Provided excellent customer service to resolve customer complaints in a timely manner.

Resolved customer complaints promptly and efficiently. Contacted customers about potential service upgrades, new services and account changes.

Martha Franklin Philla, PA

Babysitter

08/2023 - 08/2024

Using problem-solving skills to anticipate potential issues before they arise. Read stories and played alphabet games to promote early literacy. Organized creative activities to develop children's physical, emotional and social growth.

Dave and Buster Columbia, South

Carolina

Server

06/2022 - 07/2022

Maintained records of transactions made during shift as required by law or company policy.

Informed customers of daily specials and signature menu items. Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Connection's Academy Philadelphia, PA

High School Diploma

06/2024

Summary

Skills

Experience

Education and Training

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