Customer Service Representative

JAILAH ERVIN

**** ******** **, *******, ** *****

*********@*****.*** 762-***-****

PROFESSIONAL SUMMARY

Customer Service Representative with over 3 years of experience adept at managing customer interactions in call center environments. Proficient in Medicare, HMO, PPO, and skilled in ICD-10 & CPT coding. Known for enhancing customer satisfaction and loyalty through effective communication and problem-solving. Excels in maintaining confidentiality and compliance with HIPAA standards, ready to leverage expertise in medical transcription for future opportunities.

EMPLOYMENT HISTORY

Customer Service Representative, Blue Cross Blue Shield of Michigan

Augusta, GA Apr 2023 - Jan 2024

Managed inbound/outbound calls, resolving complex insurance queries with efficiency.

Enhanced member satisfaction by providing accurate insurance information and personalized solutions.

Streamlined claims to improve resolution times and operational efficiency.

Applied problem-solving skills to address customer needs and reduce call durations.

Delivered exceptional service through active listening and empathy, boosting customer loyalty.

Customer Service Representative, Teleperformance USA

Augusta, GA Sep 2022 - Jan 2024

Managed inbound calls, ensuring precise customer account handling and satisfaction.

Resolved inquiries efficiently, enhancing customer satisfaction and loyalty.

Documented interactions accurately, maintaining comprehensive records.

Allocated rewards to boost engagement and strengthen customer relationships.

Customer Service Representative, GC Services Call Center

Augusta, GA Jan 2022 - Sep 2022

Assisted customers with bill payments, enhancing satisfaction and loyalty.

Resolved billing issues promptly, ensuring accurate account updates.

Handled inbound/outbound calls, documenting inquiries for efficient follow-up.

Set up payment plans, leading to improved customer retention.

Streamlined processes, resulting in measurable efficiency improvements.

Customer Service Representative, Contract Callers Inc.

Augusta, GA Jul 2021 - Jan 2022

Handled customer inquiries, delivering excellent service and resolving issues efficiently.

Utilized multiple systems to research and provide accurate information swiftly.

Entered call data meticulously, enhancing organizational effectiveness and data accuracy.

Deli Associate/Customer Service, Walmart

Augusta, GA Jun 2016 - May 2020

Engaged customers and prepared deli items, enhancing satisfaction through attentive service.

Assisted in product selection, improving sales and customer experience.

Maintained cleanliness and efficiency, ensuring smooth deli operations.

Executed opening and closing tasks, contributing to operational consistency.

EDUCATION

Medical Administration Assistant, Ultimate Medical Academy

May 2022 - Feb 2023

SKILLS

Customer Service

Medical Administrative Assistant

Medical Terminology

Medical Transcription

Patient Processing

Patient Registration

Medical Records Management

Check-In/Check-Out

Data Entry

Release of Information

HIPAA Compliance

Medical Law & Ethics

CMS1500 Claim Form

Billing Cycle

Claims Appeal Process

Medical Billing Knowledge

Third-Party Billing

Medicare/Medicaid

HMO/PPO

Basic Coding Skills for ICD-10 & CPT

Insurance Verification

Anatomy & Physiology

Contact this candidate