Customer Service Security Officer
Resume:
C
Emauria
Carothers
*********@*****.***
Gastonia, NC 28054
SUMMARY
Educated professional with a strong desire to deliver outstanding client experiences. Used to working hard and driving rapport with employees and customers alike. Pursuing a customer service executive position with new organization. Communicative customer service professional motivated to maintain customer and employer satisfaction and contribute to company success.
SKILLS
Self-motivating
Leadership
Rapidly Adjusts to Change
Effective Time Management
Active listening and Written
Communication
Conflict Resolution
Strategic Decision Making
Ability to work under pressure
Microsoft
Access Control/Surveillance Knowledge
Theft Deterrence
Customer Service
Critical Thinking
Team Collaboration
Constructive Criticism Acceptance
Guest Engagement
Information Gathering
Risk Mitigation
Quality Assurance
Emergency Procedures
CERTIFICATES
Registered Security Officer
Gun Permit
EXPERIENCE
Server
Gastonia, NC
Outback Steakhouse/ Feb 2023 to Current
Greeted guests and provided menus.
Provided excellent customer service to ensure satisfaction. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Delivered food orders promptly and courteously.
Took orders from customers accurately and in a timely manner. Emergency Medical Dispatcher
Charlotte, NC
Concentrix/ Apr 2021 to Feb 2023
Received emergency and non-emergency calls and provided pre-arrival instructions to callers.
Assessed situations, determined priority of calls and dispatched appropriate personnel and equipment.
Maintained communication with medical personnel in the field to ensure that care was being delivered appropriately.
Gathered pertinent information from the caller including name, address, phone number, nature of the call, symptoms and injuries and relayed this information to medical personnel.
Inputted data into computer system for tracking purposes such as incident location, time of call, type of incident.
Assisted in training new dispatchers on proper procedures for handling emergency calls.
Coordinated communications between multiple agencies during large scale emergencies.
Used radio, telephone and computer system to update first responders with new information.
Security Officer
Charlotte, NC
Allied Universal/ Jul 2018 to Feb 2021
Monitor/Patrolling
CCTV
Communication
Microsoft
Excel
Advanced skills in surveillance technology and techniques Implemented access security protocols
Shipping/Receiving
Charlotte, NC
Amazon Fulfillment/ Mar 2017 to Jul 2018
Picker
Receiving/Shipping
Resolved service-related issues promptly
Cashier
Lake Wylie, SC
Walmart/ Oct 2016 to Mar 2017
Enhanced customer interactions
Cashier
Stocker
EDUCATION
High School Diploma
South Point High School Jun 2015
Belmont, NC
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