Customer service, shipping/receiving manager, logistics, inside sales
Resume:
Daniel Walter
Deltona, FL *****
***.********@*****.***
Experienced Retail Supervisor with a track record of implementing legendary customer service, inventory management, product placement and store ambiance optimization. Resulting in increased sales and customer satisfaction. Skilled in managing teams of up to 20 employees, improving overall team productivity and morale. PROFESSIONAL EXPERIENCE
BASS PRO SHOP, DAYTONA, FL
Hunting Team Lead January 2024 – Current
● Provides a legendary experience for every customer, every time!
● Leads the team to achieve ALL department goals.
● Executes all merchandising directives as set by the Corporate Office.
● Assists the GSM / DM and Human Resources Manager to staff and train the department with “service” oriented associates by coordinating training; consults with GSM and gives input on performance.
● Coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment.
● Assists the GSM / DM with coordination of all “Special Events” and tasks involved in executing a flawless and lucrative event.
● Assists the GSM / DM in carrying out Supervisory responsibilities as needed.
● Promotes programs including, but not limited to CLUB Memberships, VOC and in-store pickup. BASS PRO SHOP, DAYTONA, FL
Front End Lead May 2023 – January 2024
● Transferred with the company from Ga.
● Manage a team of 15-20, promoting a positive work environment through effective communication, active engagement and hands-on assistance.
● Resolve customer issues and provide legendary experiences.
● Coach and motivate associates to promote positive customer relations and productive tea work environment.
● Cash and register reconciliation with opening/closing of the store.
● Review employee performance and determine areas in need of improvement and implement a plan to improve.
● Execute all merchandising directives.
867 Rayston st. Deltona, FL 32725 770-***-**** ***.********@*****.*** CABELA’S, Acworth, GA
Front End Lead October 2022 – May 2023
● Manage a team of 15-20, promoting a positive work environment through effective communication, active engagement and hands-on assistance.
● Help employees perform at peak productivity with morale boosting programs and motivational techniques.
● Optimize coverage by preparing schedules based on business needs and forecasted demands.
● Recognized by management for providing exceptional customer service.
● Review employee performance and determine areas in need of improvement and implement a plan to improve.
● Delegate team tasks based on staff skill and knowledge which improved productivity. ACADEMY SPORTS, Cartersville, GA
Hardlines Lead May 2021 – October 2022
● Was promoted to a Store Lead within a month.
● Drive sales through training, coaching and developing a team that will exceed goals through high customer service expectations, sales techniques, and brand knowledge.
● Enhanced sales by implementing merchandising and promotional improvements.
● Works with the logistics team to ensure product is coming in and being placed correctly.
● Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
● Divised, implemented and managed promotions to enhance store profits and drive customer engagement.
● Process and sign-off on firearm sales in compliance with federal and state law, including properly completing ATF Form 4473 and conducting background checks.
● Was featured in the quarterly regional newsletter for most and best customer engagement surveys. THYSSENKRUPP MATERIALS NA COPPER & BRASS, Marietta, GA Inside Sales Rep. January 2012 - September 2015
● Presidents Club 2012 Award.
● Set and exceeded inside sales goals.
● Built a client list and strengthened customer relationships through consistent communication via phone and internet.
● Work with the distribution plant and outside processors.
● Followed up with customers after completed sales to assess satisfaction and resolve any concerns.
● Determined needs, delivered solutions, and overcame objections through consultative selling skills.
● Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
● Prepared invoices, reports, financial statements, and other documents using SAP and MAS2000. 867 Rayston st. Deltona, FL 32725 770-***-**** ***.********@*****.*** Thyssenkrupp Materials NA Copper & Brass, Marietta, GA Logistics/Warehouse/Shipping and Branch Coordinator June 2008 -January 2012
● Assessed and targeted customers needs to forge and cultivate productive relationships and maintain top satisfaction levels.
● Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
● Handled day-to-day shipping and receiving overseeing more than 200 orders per day.
● Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
● Acknowledged any safety issues.
● Monitored and complied with strict budgets by negotiating freight in alignment with needs and specifications.
● Coordinated dispatching of drivers to accomplish daily delivery requirements. EDUCATION
West Georgia Central Tech., Douglasville, GA
2000
ADDITIONAL SKILLS
● Firearms Sales Certification
● Product and service sales
● Time management and organizational skills
● Ability to manage in high paced environment
● Proficient in the SAP system
● Proficient in Office
● Builds and maintains customer relationships
● Excellent customer service skills
● Persuasive communicator: with the use of consultative selling skills to identify opportunities, overcome objections and build relationships.
● Tenacious negotiator and closer; adept in conveying the benefits of products/services and generating customer interest
● Goal-oriented sales representative with history of exceeding employer expectations
● Product Branding
● Partnership development
867 Rayston st. Deltona, FL 32725 770-***-**** ***.********@*****.***
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