Data Entry Customer Service

HARI W. RHONES-DENNY

202-***-**** *******@*****.***

EXPERIENCE

CVS 2020-

• Work effectively with store management and store crews

• Supervise the store’s crew through assigning, directing, and following up of all activities

• Effectively communicate information both to and from store management and crews

• Assist customers with their questions, problems, and complaints

• Promote CVS customer service culture. (Greet, offer help, and thank)

• Manage all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers

• Maintain customer/patient confidentiality

LEVY RESTAURANT 2014 –

• Monitor the food service operation to ensure production of top-quality products and service.

• Performs inventory management to maintain high valuation and minimal waste.

• Ensure that staff is on task, quality assurance standards are met, and the operation is clean and organized.

• Monitor marketing, confirming that signage is current and appropriate.

• Uphold policies and procedures to guarantee compliance with company and client expectations.

• Perform other duties as assigned.

WILLIAMS LEA TAG 2018

• Followed established internal Records procedures for quality control, profiling and saving to the Document Management System

• Creation of new files and revision of existing files

• Data entry into the records management database

• Adhered to document retention policies

• Followed-up on, processed and filed incoming records under their respective client matters

• Participated in diverse ongoing Records projects regularly

• Coordinated and tracked scanning projects across departments

• Tracked and retrieved files from internal or external locations as needed for client requests

• Processed inactive and closed files in preparation for transfer to off-site storage

• Worked with offsite storage vendors on retrieval/storage of files via web interface or phone

• Routed and tracked locked shred bins managed by Records for the office

• Maintained daily productivity tracking logs of all department activities and projects

• Researched client matter information in various firm databases as needed

• Maintained the highest levels of confidentiality of all firm records and files ROBERT HALF LEGAL 2017

• Reception and Communication:

o Answer and direct incoming phone calls in a professional and courteous manner. o Greet visitors and aid as needed.

• Mail Management:

o Sort and distribute incoming mail.

o Prepare outgoing mail and packages.

• Data Entry:

o Utilize firm software for various tasks as required. o Maintain accurate records within the system.

• Vendor Management:

o Maintain logbooks for vendors, tracking arrivals and departures. o Process vendor invoices and utility bills for payment.

• Office Administration:

o Order and maintain office supplies, ensuring adequate stock. o Assist with general administrative tasks such as filing, photocopying, and scanning. CENTER CITY COMMUNITY CORPORATION 2017

• Supported program management and direct service staff by fulfilling various administrative responsibilities critical to the successful functioning of programs.

• Supported the Office Manager in managing vendor accounts, vendor relations, money management, purchases, filing, setup for trainings/meetings/client activities, opening and closing client charts, oversee storage spaces, data entry and other office duties as assigned.

• Responsible for working with an assigned group of clients to help them obtain housing, help clients live full and satisfying lives in the community, help their team and program to function well and meet their contractual obligations

ALLIED SECURITY and PROTECTIVE SERVICE, Inc. 2017

• Provide customer service to our clients by conducting safety and security procedures, site-specific policies and when appropriate, emergency response activities

• Respond to incidents and critical situations in a calm, problem solving manner

• Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site.

UNITED STATES PARCEL POST SERVICE 2014 – 2016

• Sorted, lifted, and pushed moderate to heavy loads of mail and packages to prepare for delivery

• Delivered mail along assigned route

• Picked up/collected mail from customers

• Collected postage due for charge on delivery or other services

• Worked indoors and outdoors in all weather: rain, snow, cold and heat The MIDTOWN GROUP 2009 – 2011

• Worked with the proposal team to review resumes and credentials for appropriateness of skills, experience, and knowledge in relation to position requirements

• Assist in the development and implementation of company policies and procedures

• Researched, developed, and provided solutions for training materials, onboarding content and best practice toolkits

EDUCATION

2009 Southeastern University, Washington, DC Degree: Criminal Justice

Contact this candidate