Customer Service In-Home Caregiver

Christopher Wagner

**** ** **** ******* *****, Florida 614-***-**** *******@*****.***

Objective:

To secure a position in Operations Management with a dynamic company that offers professional growth and advancement opportunities.

Professional Summary:

A dedicated, organized, and efficient team leader with excellent multi-tasking skills. Experienced in delivering high-quality customer service and achieving operational excellence through goal-oriented leadership.

Experience:

In-Home Caregiver

Family Home, Columbus, Ohio.

2017 - 2024

Provided in-home support and care for family members before, during, and after the Covid-19 pandemic.

Retail Operations Specialist

Kroger Grocery Chain, Columbus, Ohio.

1997 - 2017

Provided retail operation support and leadership across various retail departments.

Supported inventory management, including leading seasonal resets and promotional strategies for the frozen department.

Processed promotional strategies to maximize gross margin while reducing write-offs.

Ensured compliance with company and regulatory requirements, avoiding violations.

Led a team of four in the frozen stock department, reducing out-of-stock occurrences by 10%.

Trained and developed operations clerks in day-to-day department operations.

Maintained vendor relations, achieving a 98.7% in-stock metric in the meat department.

Led regional and seasonal promotional campaigns, ensuring 100% compliance with planograms and in-store marketing strategies.

Implemented visual merchandising initiatives, resulting in a 20% increase in foot traffic.

Achieved sales, operations, and customer service objectives through staff coaching and development, exceeding company metrics.

Roadside Assistance Technician

Department of Transportation, Columbus, Ohio.

1994 - 1996

Provided immediate and efficient assistance to motorists and construction teams on highway projects.

Ensured all safety protocols were followed during roadside vehicle and construction projects.

Contributed to the successful completion of a major highway expansion project, meeting or exceeding DOT standards.

Engaged positively with the public and residents affected by construction and roadside projects.

Demonstrated expertise in various roadside services, including tire changes, jump-starts, fuel delivery, and local assistance.

Assisted in training new roadside assistance technicians and sharing best practices and safety procedures.

Collaborated with law enforcement and emergency services during high-stress situations, ensuring coordinated and efficient incident management.

Maintained detailed logs of all roadside assistance activities, contributing to departmental reporting and analysis.

Performed regular maintenance and troubleshooting on service vehicles and equipment, reducing downtime and ensuring operational readiness.

Identified and addressed potential mechanical issues before service interruptions occurred.

Technical Competencies:

Microsoft Office Suite

IBM SurePOS 700 (Retail)

Education:

High School Diploma, West High School, Columbus, Ohio

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